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Brooke Hildebrandt
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14 Reviews
14 Reviews of Brooke Hildebrandt
October 17, 2019
Wait time was way too long, had to wait and no one let me know it was going to take so long. I had to go up to the counter to ask how much longer will it be. was way too long, had to wait and no one let me know it was going to take so long. I had to go up to the counter to ask how much longer will it be. More
by JULLLIAHHRIBINSON
Verified CustomerSeptember 24, 2019
MVP card not honored I was extremely disappointed my MVP card was not honored towards service on 9/20/19. Two other customers were upset also and we have sent emails and c I was extremely disappointed my MVP card was not honored towards service on 9/20/19. Two other customers were upset also and we have sent emails and called general manager, Miguel Estrada and have not received a response yet. More
by Michiev0207
Other Employees Tagged: Chris Williams
September 23, 2019
Horrible customer service for a 2 hour oil change! By far, the worst experience I have ever had! 1st time appointment took 90+ Minutes for just an oil change. Decided to give a 2nd try, since we stil By far, the worst experience I have ever had! 1st time appointment took 90+ Minutes for just an oil change. Decided to give a 2nd try, since we still had our Honda gift card to use. 2nd time took two hours (for a scheduled oil change appointment) while we waited in a very dirty waiting area, and when the oil change was FINALLY done...we tried to pay using the Honda gift card (given to us by this dealership as part of our Honda purchase price), we were told they no longer can take any of the gift cards since they changed ownership!!!! Service girl didn’t care that we were upset. We went to talk to the general manager and he had no care at all. Manager basically laughed at us as he sat in his office eating candy with a 2nd manager and some girl. The worst Customer service I have experienced in a long time. We will be trading our car in soon and we will not even consider giving this dealership a glance. More
by TOMASSTEVETTI
Other Employees Tagged: Brandon Fonk, Sarah Petersen, Bill Sumner, Mark Wade
September 10, 2019
Great service! Definitely showed me how easy it is to bring my vehicle in for service! Gave me a loaner when repairs were expected to take longer than expected. Frie Definitely showed me how easy it is to bring my vehicle in for service! Gave me a loaner when repairs were expected to take longer than expected. Friendly staff as well!! More
by Defapunk29
Other Employees Tagged: Christopher Cintron, Heather Wendricks
September 09, 2019
Ok change Left without oil change done. Appt is 11 am. At 1210 pm car is still parked outside after an assurance that they are working on it already Have to Left without oil change done. Appt is 11 am. At 1210 pm car is still parked outside after an assurance that they are working on it already Have to cancell my Am clinic appt for this. Last time they forget to tighten the cap and leak oil in my garage Two consecutive poor services More
by MAXIMO6312
Other Employees Tagged: Bob
August 21, 2019
Brakes of 2019 Honda Odyssey 8/20/19 took van x brakes squealing and get charged with 159.00 dollars for brakes service and guess what????? Brakes still making the same noise 😡😡 8/20/19 took van x brakes squealing and get charged with 159.00 dollars for brakes service and guess what????? Brakes still making the same noise 😡😡 More
by Candy
Other Employees Tagged: Christopher Cintron
August 20, 2019
Poor service Was given a quote over the phone for tires.. was told all in under $500. I said this includes everything. Told yes. Well that is not what happen. Was given a quote over the phone for tires.. was told all in under $500. I said this includes everything. Told yes. Well that is not what happen. Was told he must have not included an alignment. Also was told it would take 1 to 1 1/2 hours. At 2 hours I had to ask how much longer. Was told they were just starting the ailment. The I watch the 3 guys on there phones chit chatting with each other as my car was not being worked on. More
by JENNY1730
August 20, 2019
Problem solved. The young lady who helped me was very polite. We managed to solve the vibration problem with 2 new tires and a rotation. The struts i purchased at hon The young lady who helped me was very polite. We managed to solve the vibration problem with 2 new tires and a rotation. The struts i purchased at honda in rhinelander were after market struts. Which all star honda nixed at my last visit when i was told i needed new front struts. Why???? More
by PATRISTEPHEN13
August 15, 2019
Hard working repairs to older Accord Brooke and Tony Very patient, understanding and courteous with my 07 Accord hybrid repair. Issue with check engine light, got it fixed then had to ad Brooke and Tony Very patient, understanding and courteous with my 07 Accord hybrid repair. Issue with check engine light, got it fixed then had to adjust once more after light on. They used Honda tech, advised me on options got me a loaner, and were understanding of the situation. They persevered over challenging repair on my accord with 209k miles. Thank you! More
by REB
Other Employees Tagged: Christopher Cintron, Tony repair tech
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