Brody Bennett

Excellent sales experience. Brody orchestrated the vehicle delivery very professionally and patiently explained all the controls and functionality in the vehicle. Brody orchestrated the vehicle delivery very professionally and patiently explained all the controls and functionality in the vehicle. More

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I don't really do much reviews as a consumer on things I purchased or on the customer service related to the purchase but I felt that I have to say something about our experience at this dealership. It star purchased or on the customer service related to the purchase but I felt that I have to say something about our experience at this dealership. It started with me trying to find another vehicle for our household as our 16 year old got his license and we needed an extra vehicle at the house. After some unprofessional and no clarity situations at other car dealerships I stumbled on a 2016 c300 mercedes benz at mercedes benz ann arbor. I was contacted by Brody at sales and he set up an oppointment for us to see the vehicle. When we got there the car was outside and ready for us to test. It was me my wife and my son. After the test drive we decided to buy the car and the experience was flawless from paper work negotiations and setting up a final deal that we are comfortable with. The car had a Crack on the windshield and they replaced it as part of the deal which was a breaking point for us to buy the car. The whole process was professional and caring. We felt that we bought a 100 thousand dollars car meaning that the care and attention of Brody the salesman was top notch service. Two days after we picked up the car we noticed a gas smell in the cabin and I contacted service at this dealership and they asked us to bring it right away to examine it. Cara at service and I am hoping I am saying her name correctly was as professional and caring as Brody and took the car in service right away to be examined and the diagnosis was a faulty fuel line that was under manufacturer warranty. Cara gave us a brand new mercedes as a loaner to use until our car was repaired. The following day the car was ready and we picked it up. Through out all my years of buying vehicles it is very rare to have that kind of professionalism and care regardless of what you buy. They will have my business and my families business. Thank you Brody Cara and the staff at mercedes benz Ann Arbor More

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Wow, 🫶👍😊! . The “Best “ customer service. And they are so helpful. I love ❤️ Mercedes. Guys, check them out for yourself. . The “Best “ customer service. And they are so helpful. I love ❤️ Mercedes. Guys, check them out for yourself. More

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Everyone there was awesome. Brody helped us through the entire process. And was very patient as we had a hungry toddler on our hands. Brody helped us through the entire process. And was very patient as we had a hungry toddler on our hands. More

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