Brittany Hill | Page 16

Their tech would be better suited for Pep-Boys The worst, will not go back. Every time I would drop my 135i off, I could hear their techs red-lining cars in the shop. This should have been my first The worst, will not go back. Every time I would drop my 135i off, I could hear their techs red-lining cars in the shop. This should have been my first indicator that this wasn't a good shop, but I continued to take the car back.. Recently: I had a small sound coming from the rear end, so I took it in. They replaced a seal and refilled the rear diff, and told me everything looked great. 2 days later it was making a lot of noise. Took it back, they told me the rear diff had gone bad, and it needed to be replaced. I hired a consultant to tear it down and tell me what happened.. After doing so, he advised me that the rear end had not been reassembled properly by BMW, and that it was their fault the bearing had failed. BMW refused to acknowledge their error, until after I had taken my car elsewhere to be fixed again (on my dollar). Do yourself a favor and take it to Silver Spring or Annapolis. To the owner: I assume you will chime in to make it look like you guys did your part, and have good customer service. You didn't/you don't. I worked with your staff to make this right, and they refused. This was months ago, the car has since been properly fixed by one of your competitors, where I shall take the car from now on. More

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Amazing service Brittany is the BEST service advisor! She’s always ready to help and provides exceptional service. Whenever I take my vehicle to the dealership, I kno Brittany is the BEST service advisor! She’s always ready to help and provides exceptional service. Whenever I take my vehicle to the dealership, I know it’s in great hands! Thank you... More

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Jamie Brenneman in Service is Awesome! If you are in need of service, do not hesitate to take your vehicle to BMW Catonsville...in particular Jamie Brenneman. She did all that was required If you are in need of service, do not hesitate to take your vehicle to BMW Catonsville...in particular Jamie Brenneman. She did all that was required to make my experience very worthwhile! She along with the entire service team does an outstanding and consistent job. Thanks for all the assistance! More

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Best. Dealership. Experience. Ever. I took my 2014 bmw to Catonsville BMW for service. I am always skeptical about getting my car worked on at a dealer. You usually get treated like a nu I took my 2014 bmw to Catonsville BMW for service. I am always skeptical about getting my car worked on at a dealer. You usually get treated like a number and then they charge way too much as a rule. My service coordinator Brittany treated me so well, I must have thank d her 10 times. No games, fixed my car the first time and treated me very fairly with the cost. I can’t say enough good things about my experience. More

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In and out I came in to get my Bluetooth set up to my car. They brought Michael out to help me with it. He then proceeds to ask me if I would like him to go over I came in to get my Bluetooth set up to my car. They brought Michael out to help me with it. He then proceeds to ask me if I would like him to go over a little bit more about the car. I got the car from car max so nobody showed me how the tech works. He went over so much with me and then some. I can tell he loves what he does. It was a great experience. And all of the other service staff members were so nice as well. Great dealership! More

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QUALITY SERVICE WITH A SMILE The service provided at this center is A1 thanks to an all star cast of employees. I've been returning ever since 2008 due to the standard of excellen The service provided at this center is A1 thanks to an all star cast of employees. I've been returning ever since 2008 due to the standard of excellence. More

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Excellent service period Really a great bunch of sales folks that give you attention when you need them. You won’t go wrong with this BMW sakes and service team. Really a great bunch of sales folks that give you attention when you need them. You won’t go wrong with this BMW sakes and service team. More

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great customer service Johnny Willks Brittany Hill and Sam Choi ...the loaner crew and the tech “This Team “ stands for great service ( so far looking at the engine bay it l Johnny Willks Brittany Hill and Sam Choi ...the loaner crew and the tech “This Team “ stands for great service ( so far looking at the engine bay it look like quality work... i hope the bottom end are the same) More

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To the point, knowledgeable, very "personable" WorkedWith Neal overTheLastCouple of years. Very Knowledgeable. Attentive To the customer's needs. 9/10 GreatExperience All Around. Neal! please Kee WorkedWith Neal overTheLastCouple of years. Very Knowledgeable. Attentive To the customer's needs. 9/10 GreatExperience All Around. Neal! please Keep the "WowFactor" Going -Sam More

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Service is topnotch!! This is what customer should be. Miss Brittany receives me with a warm welcome and a smile. She is courteous, listenes carefully to wha is topnotch!! This is what customer should be. Miss Brittany receives me with a warm welcome and a smile. She is courteous, listenes carefully to what I say and handles her business in a professional and efficient manner. More

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