Brit MacDonald

I would rate Elk Grove Subaru negatively if I could. I typically don't write reviews like this, but this experience absolutely warrants it. My husband and I purchased a 2025 Subaru Forester about four w I typically don't write reviews like this, but this experience absolutely warrants it. My husband and I purchased a 2025 Subaru Forester about four weeks ago, and from the start, something felt off. By the time we reached the paperwork stage, I was certain something was wrong. We struggled to get a clear APR from our salesperson, Clark. When I finally insisted on knowing, he mumbled "6.9" and quickly left the room. Given our excellent credit scores, we knew we could secure a better rate through our credit union, but we found it odd to be offered such a high rate. We made it clear to both Clark and the finance manager, Britt, that we were not interested in any warranties. After researching Subaru, we were confident that a new Forester wouldn't have significant issues for many years and that an 8-year/80,000-mile service plan was unnecessary. However, both Clark and Britt lied, telling us we could receive a much lower APR if we agreed to the service plan. Against my better judgment, I agreed to the 8-year/80,000-mile service plan. After returning home and doing further research, I realized this service plan wasn’t right for us. Trying to cancel the contract was a nightmare. I was passed around to sales managers Patrick and Alonzo, but neither of them followed through. Patrick made promises he never intended to keep. In the end, I am thoroughly disgusted and disappointed with Elk Grove Subaru’s business practices. Their lack of accountability, integrity, and honesty is evident. I will never return, and I regret not researching their reputation earlier—there are many other dissatisfied customers with similar experiences. I will be contacting their corporate office to file a complaint as well as putting this review up everywhere. More

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They were all very nice, fast, got me in and out as best as they could as they could More

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Really great experience purchasing a new car. Donte and team were great in making sure we felt comfortable about our purchase and were very thorough. Donte and team were great in making sure we felt comfortable about our purchase and were very thorough. More

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Great dealership. Marissa was very helpful in getting us into our new car! She was very personable and professional. Marissa was very helpful in getting us into our new car! She was very personable and professional. More

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I really enjoyed my experience. Deon, and the crew were all very knowledgeable and pleasant to work with. Deon, and the crew were all very knowledgeable and pleasant to work with. More

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First time Subaru owner and had a terrific experience at Elk Grove Subaru. Marissa was extremely knowledgeable! We would definitely purchase a car from her again. Elk Grove Subaru. Marissa was extremely knowledgeable! We would definitely purchase a car from her again. More

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The entire staff was AMAZING but especially Anar for taking the time to go over every last detail as well as just going above and beyond to ensure my needs were met!! taking the time to go over every last detail as well as just going above and beyond to ensure my needs were met!! More

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