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Brianna Hacker

Overview Reviews (182) Inventory (209)

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Brianna Hacker

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Brianna Hacker

Parts Advisor

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.8

182 Reviews

Overview Reviews (182) Inventory (209)

4.8

182 Reviews

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182 Reviews of Brianna Hacker

December 21, 2024

Dealership Rating

Employee Rating

Fast, Friendly, Curteous staff and business facility. Warm coffee, & cookies. Hugh selection of vehicles. Couldn't ask for more. Warm coffee, & cookies. Hugh selection of vehicles. Couldn't ask for more. More

by GLEONE1665

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez

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Dec 23, 2024 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

December 16, 2024

Dealership Rating

Employee Rating

Jasmine was excellent. She is very attentive to her clients. Couldn’t ask for a better service advisor She is very attentive to her clients. Couldn’t ask for a better service advisor More

by drewnicholas21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jasmine Yarwood

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Dec 16, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear Jasmine was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

December 08, 2024

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Employee Rating

efficient, problem with car resolved and appreciated a review of other pitentusl issues to address review of other pitentusl issues to address More

by ron.head

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez

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Dec 08, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

December 03, 2024

Dealership Rating

Employee Rating

The Service Department is great. My advisor Anthony was very pleasant to deal with. The waiting area is very clean and comfortable. Anthony checked in on me a couple times to make su My advisor Anthony was very pleasant to deal with. The waiting area is very clean and comfortable. Anthony checked in on me a couple times to make sure I didn’t need anything and to let me know how my appointment was going. More

by KENARI1992

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez, Tom Caruso

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Dec 03, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Anthony here at Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 06, 2024

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Employee Rating

Service very good & waiting area very comfortable . Also wait time not too long. All good Also wait time not too long. All good More

by ROCKAWAYGRL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 07, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

October 02, 2024

Dealership Rating

Employee Rating

Everything went very well. The dealership was very courteous and are working hard to get my issue fixed. The problem now seems to be with Hyundai and parts. The dealership was very courteous and are working hard to get my issue fixed. The problem now seems to be with Hyundai and parts. More

by TLIPAY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Martin Vergara, Sarita Alzate, Jasmine Yarwood

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Oct 02, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

September 20, 2024

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Employee Rating

Poor customer service poor communication. Very few text msg, and phone calls. I had to initiate updates Very few text msg, and phone calls. I had to initiate updates More

by Maryodell12

Verified Customer

Recommend Dealer

Other Employees Tagged: Niko

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Sep 25, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Mary, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

September 17, 2024

Dealership Rating

Employee Rating

Anthony was very professional, helping me diagnose the problem with my car and offering a solution. He was easy to communicate with and kept me updated. He is an asset to your company for sure. problem with my car and offering a solution. He was easy to communicate with and kept me updated. He is an asset to your company for sure. More

by DENNISCONTE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez

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Sep 18, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Dennis, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 15, 2024

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Employee Rating

The staff in this dealership is very friendly and helpful. They make sure all your concerns are addressed. I recommend them to everyone. Thank you all. helpful. They make sure all your concerns are addressed. I recommend them to everyone. Thank you all. More

by MGANIM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Salerno, Kiefer Diaz

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Sep 16, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

September 06, 2024

Dealership Rating

Employee Rating

The wait time for the service center can be too long sometimes. We have waited in our car for 15 minutes after our scheduled appointment time until an employee greeted us more than once. sometimes. We have waited in our car for 15 minutes after our scheduled appointment time until an employee greeted us more than once. More

by trvswillaims

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez

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Sep 06, 2024 -

Hyundai of Wesley Chapel responded

Thanks for your feedback on your recent visit to our dealership. We do apologize for the long wait and appreciate your patience. Please do not hesitate to call us if there is anything else we can do for you. Sincerely, Jose Gesmondi Service Manager

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