Brian Wheeler

WATCH OUT. I did extensive research before going in and had offers from other dealers. I knew what selling price I wanted and what lease cash offer was availabl I did extensive research before going in and had offers from other dealers. I knew what selling price I wanted and what lease cash offer was available from the manufacturer. Unfortunately, despite my thorough preparation, I didn’t catch that the sales manager had increased the interest rate from the best one I knew I qualified for to a higher rate, while pretending to offer me a better deal than the one I got from a different dealer. Essentially, they charged me more than I was eligible for, making a profit off the difference. Since the interest rate wasn’t listed on the lease agreement, I didn’t realize the discrepancy until after signing and calculating it myself. After five hours of waiting and negotiating, I was too exhausted to think clearly. This practice of secretly increasing interest rates and misrepresenting what customers qualify for is a well-known dirty secret in the car business, and I can’t believe I fell for it, even though I knew the rate I was entitled to. Be wary of these tactics. I’ve mostly dealt with German brand dealers and had never experienced this kind of trick before, so it was a learning moment for me. That said, this dealer clearly lacks transparency. I would recommend avoiding them and finding a dealership that’s more upfront about how the deal is structured before a purchase order or lease agreement is signed. There are many ways for dealerships to make a profit, but this one seems to rely on one of the nasty ones called dealer reserve interest. More

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I had a great experience with Emich Kia they went above and beyond. Thank you and beyond. Thank you More

by harryml Verified Customer Verified Customer

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We had a fantastic experience at Emich Kia- best dealer experience I’ve had. They were clear, patient, transparent, and kind, particularly in their accommodation of our toddler as we worked through the pro experience I’ve had. They were clear, patient, transparent, and kind, particularly in their accommodation of our toddler as we worked through the process of leasing a new vehicle. Sean was especially helpful! More

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Great customer service it was the easiest car buying experience I have ever had. Thanks experience I have ever had. Thanks More

by rtd7835 Verified Customer Verified Customer

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Carlos, did a great job. Highly knowledgeable and very helpful every step of the way. Made the leasing of the EV9 smooth. Highly knowledgeable and very helpful every step of the way. Made the leasing of the EV9 smooth. More

by vyktran89 Verified Customer Verified Customer

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I would highly recommend Saife Abusway he went above and beyond to make a deal, very detail oriented, honest and upfront about every fault and and perk of the vehicle, he and Bryan worked very hard to make beyond to make a deal, very detail oriented, honest and upfront about every fault and and perk of the vehicle, he and Bryan worked very hard to make a deal I felt was very fair and comfortable signing off on. More

by kujokalliday Verified Customer Verified Customer

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Everyone from start to finish was amazing! ! Sean was great!!! We will definitely recommend Emich and Sean to friends! ! Sean was great!!! We will definitely recommend Emich and Sean to friends! More

by adam_lng Verified Customer Verified Customer

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Jessica (salesperson), Andrew (finance), and Brian (manager) were all pleasant to work with. Jessica was deeply knowledgeable about current and part models. She was patient and helpful. Jessica was no (manager) were all pleasant to work with. Jessica was deeply knowledgeable about current and part models. She was patient and helpful. Jessica was not a high pressure sales person, and I appreciated that! She also kindly helped me to set up the Kia app on my phone and talked about various features of the infotainment systems. More

by jen.rowland Verified Customer Verified Customer

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I had a fantastic experience with Rob Seski, the financial advisor at Emich Kia. Rob has a great sense of humor and managed to make the financing process enjoyable, which is no easy feat! He was hon financial advisor at Emich Kia. Rob has a great sense of humor and managed to make the financing process enjoyable, which is no easy feat! He was honest and transparent, providing me with the best possible deals. We had a great time bantering, and he truly made the financial discussions fun and engaging. Rob's honesty and thoroughness were evident throughout the process. He also offered additional incentives that added significant value to my purchase. I appreciated his straightforward approach and felt confident that I was getting the best deal possible. If you're looking for a financial advisor who can make the numbers part of car buying both fun and stress-free, Rob is your guy! More

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I recently had the pleasure of working with Duston Coffey at Emich Kia, and I couldn't be happier with the experience. Duston was incredibly helpful and never made me feel pressured. I mentioned that I was p at Emich Kia, and I couldn't be happier with the experience. Duston was incredibly helpful and never made me feel pressured. I mentioned that I was planning to visit other dealerships like Honda, and he remained purely informative and supportive. I was seeking the best deal for trading in my Jeep, and Duston delivered! They offered a fantastic price for my car, comparable to or better than other dealerships. I was initially uncertain about getting a PHEV, but Duston's extensive knowledge about not only the PHEV Kias but a variety of cars reassured me. He was relatable and we shared a lot of laughter, making the entire process enjoyable. After purchasing the car, Duston spent a good hour explaining all the technology and features of the car, ensuring I was comfortable and informed. He even introduced me to the mechanics department, which added a personal touch to the experience. I highly recommend Duston for his professionalism, knowledge, and friendly demeanor! He was the best!! More

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