Brian Vincente

My service experience at this dealership was by far the worst I’ve ever had. I unexpectedly broke down, and while waiting for roadside assistance, I called the service department. After about 15 agonizing worst I’ve ever had. I unexpectedly broke down, and while waiting for roadside assistance, I called the service department. After about 15 agonizing minutes on the phone, I was set up in their system, only to be informed that they were booked out for two weeks or so. A week passed, and I never received a single call. I reached out to Chris, who after a few phone calls and an hour or so, managed to locate my truck. He discovered that it was in service under the previous owner’s name, and Brian was taking care of me and would contact me. However, almost two days went by, and I hadn’t heard from Brian. Frustrated, I texted Chris that I hadn’t heard from Brian. After some back-and-forth texts and some time passing, Chris informed me that I needed a battery for $962 to address my complaint. He also mentioned that after battery replacement, they could perform open recalls on my truck and continue to check it over. Since this was a new vehicle to me, I wanted to be proactive about maintenance. I requested a price for servicing the 4WD, and Chris quoted me $662, which I agreed to. About 24 hours later(Wednesday), I received a text from John informing me that I needed a starter for $1269 because my vehicle still wouldn’t start after battery replacement. Concerned, I texted back, questioning the technicians’ findings and expressing my fear that they might just replace parts without addressing the root cause. Despite my concerns, I never received any explanation or answer to my questions. I texted back that if they were confident in their findings, I wanted them to proceed with the starter replacement. I texted a few times Thursday seeking an update. I also called the dealership, but I didn’t get any answers to my texts or anyone on the phone other than what sounded like a new receptionist. Frustrated, I followed up via text on Friday morning, and Chris informed me that he would look into the status of my truck. We spoke around 9/10 AM, and he assured me that my truck should be ready around noon. Finally, I received a text from Brian at 12:09 PM, confirming that my truck was ready for pickup. This service department is uninterested in phone conversations; they prefer texting you about repairs and only acknowledge repair authorization. I visited the dealership on Friday, May 23rd, around 6 p.m. Both Brian and Chris had left for the day. The cashier couldn’t find my paperwork because it was still in the previous owner’s name, but they had added my phone number. I was informed that I had to pay a $3159 invoice in someone else’s name. This seemed strange, but I was told it was normal. The dealership couldn’t update names on accounts, and I would have to wait for my invoice to post before they could update my information. I left with my information handwritten on someone else’s invoice and was told I would receive a call or an email with my invoice containing my name on Monday. A repair order is a legally binding document, isn’t it? At this point, I was just relieved to have my truck back, as it had been a two-week ordeal. I rely on my truck to make a living. When I asked about the labor rate at the time of pickup, I was told it was $399.50 per hour. I was shocked and started reviewing the invoice. I saw that the battery part itself cost $420, and the labor to replace it was $577, which seemed excessive and price gouging to me. The starter cost $544 before the $75 core credit, and the labor for that repair was another $799. The 4WD service, which I now know was only the differentials and not the transfer case, cost $497 just for the fluid and $155 for labor. I had worked in this industry before and had worked in some aggressive service departments, but I had never seen anything like this. It was absolutely disgusting how this dealership was operated More

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Great service. They were able to address all of my concerns and gave me options on how to proceed with the work that was needed/ recommended. They were able to address all of my concerns and gave me options on how to proceed with the work that was needed/ recommended. More

by caroline.duval16 Verified Customer Verified Customer

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Tim did an amazing job him and his team were excellent. Very happy with everything. Thank you again for the service Dept. for all your help. Very happy with everything. Thank you again for the service Dept. for all your help. More

by DMANIACI Verified Customer Verified Customer

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This dealership is the best by far, the staff is great and the service is great. and the service is great. More

by tsalley3 Verified Customer Verified Customer

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Very happy with service at Jeep once again. They got me back on my way in no time. They got me back on my way in no time. More

by Henry13 Verified Customer Verified Customer

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Service was great and fast only waited an hour. I really thought State inspection was covered since I'm leasing, but its OK. Chris at front desk also went above and beyond in assisting me to connec I really thought State inspection was covered since I'm leasing, but its OK. Chris at front desk also went above and beyond in assisting me to connect my car to my phone. Although he wasn't able too. He suggested I buy A USB C cable and even provided a good brand...I bought the cable and my phone is able to connect to my SUV. IM SUPER thankful. Will definitely have my car serviced there again. More

by mara_joe Verified Customer Verified Customer

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Got my jeep back earlier than expected. Great service, polite and professional. My go to Mopar service Great service, polite and professional. My go to Mopar service More

by obieroute1 Verified Customer Verified Customer

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3 times and problem still not fixed. Last time when i picked the car up, i show one of the service part front desk guy that the problem still no fixed, he said i will text right now the Last time when i picked the car up, i show one of the service part front desk guy that the problem still no fixed, he said i will text right now the manager letting him know and he will call you tomorrow morning, still waiting for that call 2 weeks already More

by asapy200 Verified Customer Verified Customer

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Friendly and professional with super attention to detail. Made my experience pleasant and stress free. Made my experience pleasant and stress free. More

by ROBERTS4570 Verified Customer Verified Customer

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friendly, fast , great customer service! not long wait for my car. great people work there not long wait for my car. great people work there More

by amyzeller94 Verified Customer Verified Customer

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