Brian Teitelbaum
Brian Teitelbaum at Lake Ford
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Brian Teitelbaum

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.3
211 Reviews
4.3

211 Reviews

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211 Reviews of Brian Teitelbaum

June 11, 2024

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I had my 2011 Camry in for regular maintenance. Brian was incredible! Outlined everything for me and made sure that everything I asked for was taken care of. And he even came to me to approve addit More

by Tmadoc
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Recommend Dealer
Yes

March 13, 2024

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I can honestly say that I've never had a bad experience getting service done at a Ford dealership up until now. This must be the dealership that Ford sends their trainees to. I guarantee you will leave wit More

by gnarboi
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Recommend Dealer
No

Other Employees Tagged: Jim Bramel, Micah Edwards, John Krueger, Thomas Francour , Craig Prochaska, David Proctor

October 30, 2023

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Listen’s to and understand ‘a the customer’s needs and takes care of them. More

by Rapidds
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Recommend Dealer
Yes

August 28, 2023

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Beautiful dealership site but unfortunately the main skill is ignoring people very politely. From being pushed to sign paperwork without any info including the interest rate to signing for my first oil More

by lotuswarrior
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Recommend Dealer
No
Sep 11, 2023

Lake Ford responded

Thank you for sharing your feedback with us, and we appreciate your kind words about our dealership site. We're genuinely sorry to hear about your less-than-ideal experience with our staff during your visits. Our commitment is to provide a welcoming and informative environment for our customers, and it's disheartening to learn that we fell short of this during your interactions with us. Your concerns regarding paperwork clarity and the lack of information during your oil change experience are valid, and we will work to improve communication and transparency in these areas. Customer service is our top priority, and we regret any perception of indifference or inconvenience during your visits. We will address these issues with our staff to ensure that all customers receive the attention and assistance they deserve. We appreciate your feedback as it helps us identify areas for improvement. Once again, we apologize for your disappointment, and we look forward to the chance to serve you better.

July 27, 2023

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The service team is very professional and efficient. I like having my service done there. More

by brian.merdes
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Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards , Daniel Garcia

July 26, 2023

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Went in for overheating problem and came out with a transmission problem. They messed my car up and sent it on. More

by toyalove3
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Recommend Dealer
No
Aug 01, 2023

Lake Ford responded

Thank you for sharing your feedback about your recent experience with us. We take customer reviews seriously, as they provide valuable insights to improve our services. Firstly, we want to express our utmost concern regarding the reported incident involving one of our employees. We want to emphasize that we do not tolerate any form of verbal abuse, offensive language, or disrespectful behavior toward our employees or customers. It is important for everyone to be treated with respect and dignity. Regarding the issue with your car, we apologize for the transmission problems that occurred after your visit. We understand your frustration and disappointment. We attempted to explain that the transmission issue is not associated with the overheating problem for which you brought your car in. Sometimes, unforeseen issues can arise, especially with higher mileage vehicles, and we regret any inconvenience this may have caused you. Once again, we apologize for any negative experience you had and assure you that we are committed to providing a respectful and satisfactory experience for all our customers.

July 26, 2023

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I brought my f150 in going on three weeks ago for an oil change. The oil change went good. I asked a question about my extended warranty and I still haven’t got an answer. More

by TONYLEITNER
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Recommend Dealer
Yes

Other Employees Tagged: Jessie Schumacher , Santiago Anaya

Aug 14, 2023

Lake Ford responded

Thank you for taking the time to share your feedback about your recent visit. We appreciate your business and apologize for any inconvenience you've experienced regarding your extended warranty inquiry. We're glad to hear that your oil change was completed successfully. However, we understand that your question about the extended warranty has not been addressed in a timely manner, and for that, we sincerely apologize. Your concerns are important to us, and we're committed to resolving them as promptly as possible. A member of our team will be reaching out to you shortly to answer your question. We value your trust and appreciate your patience as we work to rectify this situation. Thank you for bringing this to our attention, and please do not hesitate to contact us if you have any further questions or require immediate assistance.

July 19, 2023

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Just an oil change, tire rotation and routine check up. Everything was done quickly and on time. More

by raymond.fournelle
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Recommend Dealer
Yes

July 13, 2023

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A friendly, service writer greeted me, and accommodated an oil change service in a time frame and price range that was all disclosed at the time I stopped in. Everything was done as requested including a s More

by Woody Jarvis
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Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards

July 12, 2023

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Brian has worked with our staff on many occasions on all the needs for all of our vehicles. We think very highly of him and all the staff he has trained works diligently and very well on his behalf. T More

by Atomblin
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Recommend Dealer
Yes
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