Brian Sargeant
Brian Sargeant at Ourisman Chevrolet of Bowie

Brian Sargeant

General Sales Manager

Ourisman Chevrolet of Bowie

16610 Governor Bridge Rd
Bowie, MD 20716

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2 Reviews
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2 Reviews

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Dealership Experience

5 yrs, 10 mos

Industry Experience

11 yrs, 9 mos

2 Reviews of Brian Sargeant

September 02, 2024

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Employee Rating

DO NOT DO BUSINESS WITH THIS DEALERSHIP I purchased my car from the Ourisman Chevrolet in Bowie a month ago, a red 2020 Toyota Camry. In that short time the brake bolts on my rear passenger side of my More

by mkharris2019
Recommend Dealer
No
Sep 02, 2024

Ourisman Chevrolet of Bowie responded

Thank you for your feedback. You've put well over 2,000 (just under 5,000) miles on the vehicle since you purchased. Our guarantee covers 2 months or 2,000 miles, and the extra miles have voided that. We mentioned we would take care of getting the wheel locks taken off for you, since you said the key was missing.

Sep 02, 2024

mkharris2019 responded

It was nowhere close to 6,000 miles. How did the mileage go up 2,000+ miles since my car broke down? You are inflating numbers for public perception. We have the call logs saved for how much mileage was on the vehicle from a few days ago so putting out a statement like this is defamatory. The mileage also has nothing to do with a mechanical failure and leaving faulty breaks on a vehicle i just purchased. But I will take note of y’all putting out false information on your review site. This is extremely unprofessional. Have a wonderful day!

Sep 02, 2024

mkharris2019 responded

I would also like to make note that nobody said they would handle anything. I have waited 3 days for a call back as y’all said you wouldn’t do anything. There is still a disregard for the fact that the wheel lock wasn’t present in the first place and i spent hundreds on towing because of this.

Sep 02, 2024

mkharris2019 responded

Matter of fact let’s compare the current mileage to what it was when you sold it to me and let’s see if it’s 6,000 miles.

December 27, 2023

Dealership Rating
Employee Rating

The management is both deceitful and dishonest. This is the worst experience I’ve ever had with a dealership. I found a listing on CarGurus that had the sale price a little lower than the dealer More

by Jwill24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Stephanie Warrington , Reggie Ekelof, Brad Hamilton

Dec 28, 2023

Ourisman Chevrolet of Bowie responded

Justin, thank you for your response. CarGurus and other third-party websites can take anywhere from a few hours to a few days to update information. We submit any changes in information as soon as they occur. Our information is always up to date on our own website, should you have any questions. Regarding the Documentation Fee, this amount varies between dealerships and states. Our Maryland Doc Fee, which is clearly communicated on our website and standard for all vehicles, is $500.00. This is approximately half the cost of the Virginia Doc Fee, as we discussed during your visit. We apologize sincerely for any miscommunication you experienced and will meet with our team to ensure your concerns are addressed. Should you wish to revisit these concerns, our General Manager, Brad Hamilton, is available for an in-person visit. You can contact him directly at Brad@OurismanCars.com, if you prefer. Thank you for your feedback and enjoy the rest of your day.

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