Brian Peterson
Brian Peterson at Lexus of Pembroke Pines
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Brian Peterson

Collision Center

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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3.7
51 Reviews
3.7

51 Reviews

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51 Reviews of Brian Peterson

February 02, 2025

Dealership Rating
Employee Rating

My experience with the service and the repaired of my vehicle was great very happy with the service. More

by michbauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raul Najera

Feb 03, 2025

Lexus of Pembroke Pines responded

Thanks so much for your review. We look forward to your next visit to Lexus of Pembroke Pines!

January 09, 2025

Dealership Rating
Employee Rating

Excelente trabajo estoy muy agradecida por todo el carro quedó como nuevo todo muy bien muy contenta More

by CHABA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raul Najera

Jan 10, 2025

Lexus of Pembroke Pines responded

Gracias por elegir Lexus of Pembroke Pines! Estamos felices de saber que pudimos ofrecerle una excelente experiencia.

December 15, 2024

Dealership Rating
Employee Rating

I absolutely love this place. Excellent customer service and amazing work. I take all my aftermarket parts here to be painted, that’s how good they are. I wouldn’t take my vehicle More

by R.CAPRIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raul Najera

Dec 16, 2024

Lexus of Pembroke Pines responded

We're delighted to hear that you trust Lexus of Pembroke Pines with your vehicles and aftermarket parts! Thank you for the wonderful feedback. We look forward to serving you again in the future!

August 17, 2024

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Employee Rating

It was great my experience was easy & quick it did not take long at all More

by KJ
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raul Najera

Aug 19, 2024

Lexus of Pembroke Pines responded

Kj, thank you for the positive feedback about your recent visit to Lexus of Pembroke Pines!

April 16, 2024

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Employee Rating

The communication was terrible from start to finish. I had to beg for updates and quite frankly if you were not holding my car hostage, I would have refused to pay you. More

by CRAIG.FELDMAN
Recommend Dealer
No

Other Employees Tagged: Raul Najera

Jun 10, 2024

Lexus of Pembroke Pines responded

Hi Craig, I'm really sorry to read about your experience. It's important for us to maintain clear and timely communication with our customers, so it's disappointing that we didn't meet those expectations in this case. I'd like the opportunity to discuss this further if you could reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 15, 2024

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Terrible will not ever recommend. FOR A LEXUS DEALER they do a xxxxty job. They don't even make sure your car is working the way you dropped it off. More

by HECTORCORP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Raul Najera

Jun 10, 2024

Lexus of Pembroke Pines responded

I'm sorry to see this feedback. We strive for excellence in all we do and it's important that every vehicle leaves our service department in the best possible condition. Please reach out directly so we can address any outstanding issues properly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 16, 2024

Dealership Rating
Employee Rating

Its an amazing service. Being a former BMW and Audi client for 10 years combined. I can say Lexus has made its mark with me. Thankful to Thomas and Steven for making the dea More

by hrzllc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Pastukhov, Tom Abrahams

Mar 18, 2024

Lexus of Pembroke Pines responded

We're delighted to know that our team at Lexus of Pembroke Pines has left a positive impression on you! We'll pass your thanks along to Thomas and Steven. We are looking forward to seeing you again in 35 months for the renewal!

March 10, 2024

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Brian and Pembroke Pines Lexus made my service so easy! Despite it being further from my house than various other Lexus dealers I will definitely only visit them for my car needs. More

by TFFABIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2024

Lexus of Pembroke Pines responded

We're delighted to know that Brian and our team at Lexus of Pembroke Pines made your service experience a smooth one! We appreciate you choosing us for your car needs, even if we are a bit further away. Safe travels until we see you next time!

December 25, 2023

Dealership Rating
Employee Rating

Awesome and a Zach and Craig Zinn amazing experience for all customers. Richard & Mildred. Weston. More

by LASVEGASPEPINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2023

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines! We'll make sure your kind words reach Zach and Craig. have a great day!

December 02, 2023

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Employee Rating

Worst customer service, was not able to talk to a manager, they are always out, leaving a voicemail is useless as well. Regret my purchase from that establishment. More

by AVTLUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Raul Najera

Dec 27, 2023

Lexus of Pembroke Pines responded

We're really sorry to read about your experience. It's important for us that all our customers feel heard and supported, so it's disappointing to know we missed the mark with you. We'd appreciate a chance to discuss this further and make things right - please reach out when you can. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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