Brian Ogule

Customer service is good, but unfortunately, like many dealers, they "push" services that are not necessary. I took our 2023 Lexus NX for 15k miles service and they informed me that the engine air filter dealers, they "push" services that are not necessary. I took our 2023 Lexus NX for 15k miles service and they informed me that the engine air filter needed to be immediately replaced. I checked the filter (I'm a mechanical engineer and experienced DYI car maintenance guy), and the filter was perfectly clean. Normally, engine air filter only needs to be replaced every 30k miles unless you drive in very dusty conditions. Moreover, they charge $84 for the filter replacement. A new filter costs less than $30 at a Lexus or Toyota dealer, and the replacement takes 2 min (they already had to open the filter box to remove and inspect the filter, so there should be no extra charge for labor anyway). This is typical of many dealers and auto repair shops - they take advantage of people who don't know much about cars and "push" unnecessary services that require almost no effort from their side and overcharge for parts, giving the whole industry a bad name. More

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Brian is the best. He always takes the time show that he cares. It’s clear that his approach to customer service isn’t about a pay check but this is a part of who he is He always takes the time show that he cares. It’s clear that his approach to customer service isn’t about a pay check but this is a part of who he is and we appreciate it! More

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Alexander was great to work with. Straight forward and he made the process easy and quick. Straight forward and he made the process easy and quick. More

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Great experience the wife and I had looking at and test driving new Lexus SUVs with the help of Kris Bowman. Kris is very kind, he is very knowledgeable about the features and options that are built into t driving new Lexus SUVs with the help of Kris Bowman. Kris is very kind, he is very knowledgeable about the features and options that are built into the vehicles. You can tell he is very proud of the quality you get when you purchase a Lexus. The wife and I went to other car dealers to look around and we ended up coming back to Kris Bowman to purchase a luxury RX350. Never any sales pressure, great experience all around. Highly appreciate and recommend Kris Bowman and the support staff at Lexus of Tucson! More

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Purchased a 2019 Lexus RX450h Kris Bowman was the sales agent that allowed me to test drive the vehicle. He is very knowledgeable and likable. He provided me with a cell phone num Kris Bowman was the sales agent that allowed me to test drive the vehicle. He is very knowledgeable and likable. He provided me with a cell phone number that I used to contact him with questions during our transactions and was always happy to receive my calls. He is 5 star in my estimation. I first met him on a Saturday and drove out with a new car on Wednesday. The Tech guy, Caleb Bradford was very helpful and patient and always returns phone calls. The staff is friendly and helpful. More

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