Brian Merrell

Responsive and friendly. Took 3 try’s to fix my issue though but eventually got it, on my schedule! Took 3 try’s to fix my issue though but eventually got it, on my schedule! More

by JTPOTT11 Verified Customer Verified Customer

Report | Print

Tony in the service department is great! Keep me informed of the status on my GLS63, and even let me use a 2024 EQE AMG for the weekend while I waited for my car. Thanks Tony and Mercedes of Keep me informed of the status on my GLS63, and even let me use a 2024 EQE AMG for the weekend while I waited for my car. Thanks Tony and Mercedes of Salem! More

by TRISTAN FEKETE Verified Customer Verified Customer

Report | Print

I just purchased a Sprinter passenger van, my first Sprinter. Eli and Brian were great to deal with, friendly and knowledgeable about the Sprinter. Eli has been great answering my questions. Sprinter. Eli and Brian were great to deal with, friendly and knowledgeable about the Sprinter. Eli has been great answering my questions. More

Report | Print

I appreciate the way I am treated there. Wow. After all those years putting up in a sparingly kind manner, I feel people at Mercedes of Salem are refreshingly pleasant. Wow. After all those years putting up in a sparingly kind manner, I feel people at Mercedes of Salem are refreshingly pleasant. More

by SALLY.WELTER Verified Customer Verified Customer

Report | Print

I love taking my car to Mercedes-Benz of Salem for service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they ma service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they make me feel like a valued customer and go above and beyond to ensure everything is perfect. The team is professional, attentive, and they truly make me feel special every time. I can always trust that my car is in excellent hands. Highly recommend them for both exceptional service and a top-notch customer experience! More

by CHONA_BROWN Verified Customer Verified Customer

Report | Print

All of a sudden my car wouldn't start I was all by myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes of Salem. That was the only call I had to make that day. After that it was like magic; someone from the dealer came quickly to attempt to jump start my car and after a tow truck. Since it didn't start Mercedes sent their roadside assistance, who then sent a tow truck to take my car to Mercedes of Salem. Since I was car-less they also offered a $100 voucher for a "FREE" Lyft ride anywhere I needed to go. In three days she was fixed with a new starter, even though the part was not in stock There was a few facts that stand out for me: I paid nothing for the extra roadside assistance service and honestly that's a huge savings. Secondly, I didn't feel alone, stuck and without help. Thank You Donofrio Family.....and Mercedes Service Dept! More

by Donna G Verified Customer Verified Customer

Report | Print

I recently purchased a 2025 GLS450 from MB Salem, and I couldn’t be happier with the experience thanks to my sales consultant, Brent. His professionalism and enthusiasm made the entire car-buying process e couldn’t be happier with the experience thanks to my sales consultant, Brent. His professionalism and enthusiasm made the entire car-buying process enjoyable. Brent patiently answered all my questions and helped me understand the different options available, ensuring I found the perfect model for my needs. The transaction went smoothly, and Brent provided valuable advice throughout, making me feel genuinely cared for as a customer. I am extremely satisfied with the performance and comfort of my new vehicle. I highly recommend Brent and MB Salem to anyone looking for a top-notch car-buying experience! More

by Mikewang Verified Customer Verified Customer

Report | Print

Great experience- look forward to returning in the future for next Mercedes Benz. Thank you Brian and team for next Mercedes Benz. Thank you Brian and team More

by JONPALMER3 Verified Customer Verified Customer

Report | Print

Service stuff very knowledgeable about their game Thank you so much for your work will be back you so much for your work will be back More

by Daniil s Verified Customer Verified Customer

Report | Print

Absolutely awesome experience. I rolled in, signed the pre-negotiated paperwork and was in my van getting the walk through within 30 mins. Fair pricing, great selection, excellent I rolled in, signed the pre-negotiated paperwork and was in my van getting the walk through within 30 mins. Fair pricing, great selection, excellent service. This is my second van from Mercedes of Salem and both times it was a fantastic experience. More

by JJBENDER541 Verified Customer Verified Customer

Report | Print