Brian Martin
Brian Martin at Mercedes-Benz of Barrington
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Brian Martin

Client Advisor

Mercedes-Benz of Barrington

1475 S Barrington Rd
Barrington, IL 60010

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12 Reviews
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12 Reviews

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12 Reviews of Brian Martin

March 12, 2024

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Employee Rating

Recently, I happened to get an opportunity to buy a car from this dealer. Once the deal finalized, they really understand and know how to take care of customers and walk them out happy. Brian Martin is gre More

by Dhaneswar Waikhom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2024

Mercedes-Benz of Barrington responded

Thank you for taking the time to share your feedback on your purchase at Mercedes Benz of Barrington with Certified Client Advisor, Brian Maring. We appreciate your kind words and recommendation of Brian for his customer service skills and attention to detail. Driven by You.

May 01, 2023

Dealership Rating
Employee Rating

Brian was great to work with and his customer service was superb. Thank you so much for the great experience! More

by brynw8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 03, 2023

Mercedes-Benz of Barrington responded

Thank you for taking the time to share your feedback. We are thrilled that Brian provided a great buying experience. He takes great pride in his customers and strives to provide the best experiences. Congratulations on your purchase! Thank you for choosing us to earn your business and trust. Driven by You

June 17, 2022

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Employee Rating

I had a very pleasant car buying experience with Brian. He had the MB CLA all washed and ready for us to check it out and took the time and answered all our questions. I appreciated the low pressure appro More

by WindyCityInfiniti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2022

Mercedes-Benz of Barrington responded

Thank you for taking the time to share your feedback. We are thrilled that Brian exceeded your expectations. He strives to always provide the best customer experiences. He takes great pride in his customers and their experiences. Congratulations on your purchase! Thank you for choosing us to earn your business. Driven by You.

May 10, 2022

Dealership Rating
Employee Rating

Missing lug nuts caused damage costing me $4300 per the Nashville Mercedes dealer. Barrington Dealership denied responsibility for missing nuts. One lug nut was holding wheel on, very dangerous. Problem ha More

by roughcar
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Kyriakopoulos

May 12, 2022

Mercedes-Benz of Barrington responded

Thank you for reaching out. Respectfully, we understand that it can be frustrating when dealing with high cost repairs. Please take into consideration that it is possible that someone tried to steal your tire and couldn't take it off because of the locked lug nut. We take great pride in providing a upfront, honest, and transparent experience for our customers. We're saddened that your experience with us wasn't satisfactory. We hope you will reconsider us in the future. Thank you

May 13, 2022

Mercedes-Benz of Barrington responded

Our management team has been advised of this concern.

May 12, 2022

roughcar responded

The problem was progressive which indicates lugnuts came off on their own. No one tried to steal it. Turns out the damage was about $6300.00. Car is garaged and not parked in high crime areas. 540 miles is all the car has been driven since I brought it home from at Barrrington. Attorney is likely my next move but I'm still waiting for the repairs to be completed.

April 29, 2022

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Employee Rating

Our experience with Motor Werks was fantastic! Very kind personal without trying to force the customer like the ones from mercedes-benz of music city Nasville for example... Brian Martin was a gre More

by neluklm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 01, 2022

Mercedes-Benz of Barrington responded

Thank you for taking the time to share your feedback with us. We are thrilled that Brian exceeded your expectations and provided the best experience. He takes great pride in his customers and strives to always provide the best customer service. Congratulations on your purchase! Thank you for choosing us to earn your business, and for making the trip to Motor Werks! Driven by You.

January 26, 2022

Dealership Rating
Employee Rating

I had a great car buying experience with Brian Martin excellent customer service! Thank You Brian! Sam & Nour More

by Snhaleem
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amin Smith

Jan 26, 2022

Mercedes-Benz of Barrington responded

Thank you for taking the time to share your experience working with Brian. We are thrilled he provided excellent customer service that provided and enjoyable experience. Thank you for choosing us to earn your business., Welcome to the Circle,

December 05, 2021

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Employee Rating

Brian helped me with my AUDI S6. Car was bought from him sight unseen. It was shipped cross country and arrived on my driveway exactly as advertised. Brian was helpful, responsive and even followed up with More

by Michael G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2021

Mercedes-Benz of Barrington responded

Congratulations on the purchase of your Audi S6. Thank you for choosing us to earn your business. We are thrilled you were happy working with Brian and the assistance he provided for this out of state purchase. Enjoy your Audi. Welcome to the Circle.

November 28, 2021

Dealership Rating
Employee Rating

Brian was very friendly and respectful when i ordered my car 4 months ago. He kept me updated until the car was delivered. Closing was a breeze and quick. He is very professional and communicates well. M More

by Karthik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2021

Mercedes-Benz of Barrington responded

Thank you for sharing your feedback with us. We are thrilled you were happy with your buying experience working Brian. Thank you for choosing us to earn your business. Congratulations on your purchase. Welcome to the Circle.

July 21, 2020

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Employee Rating

Great sales experience, then they don't care. Had a great sales experience, then 3 days later noticed the hood of my BRAND NEW C63 had been repaired. Then the funny thing was they could find no do More

by lottafundj
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Service manager,

Jul 22, 2020

Mercedes-Benz of Barrington responded

We do apologize for the lack in communication and follow up regarding your concern. We have been advise that there was no repair done on this brand new vehicle. This is a factory flaw in the paint and needs to be addressed with Mercedes - Benz Corp. Advisement was provided by the Service Manager on what possible resolution service could offer this included you taking it to a shop of your preference. This was unsatisfactory to you. Mercedes - Benz Corp as you have advised you contacted. Will need to address this. The clear bra was a suggestion of protection not a resolution for the flaw. We will address this issue with the GM and have him reach out to you. We are disappointed that you were not happy with your experience. Our Customer Relations Manager has also been advised and will follow up with the GM. Thank you for reaching out.

Oct 19, 2020

lottafundj responded

Well after the horrible experience with Barrington Mercedes I'm glad to say Hoffman estates Mercedes has remedied my prior prepurchase repair. Myself the other dealer and 3 other Mercedes certified body shops still find it hard to believe that Barrington denies the repair having been done by them. So once again buyer beware!

September 30, 2018

Dealership Rating
Employee Rating

Treated me like family. Brian exceeded my expectations of what I thought should have been a car buying experience. He went above and beyond his responsibly as a salesman and More

by zarzaidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Owen, Raul Tomsa

Oct 01, 2018

Mercedes-Benz of Barrington responded

We are thrilled you enjoyed working with our Mercedes Benz team. Thank you for choosing us to earn your business. We appreciate you taking the time to share your feedback with us. Welcome to the Circle.

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