Brian Lopez

Awesome job. Great performance on there job. Pleasant to make a difference with your time and dedication to your company as well as being able to make a positive Great performance on there job. Pleasant to make a difference with your time and dedication to your company as well as being able to make a positive impact in your company and your team members lives. More

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Car Dealership Review Not a dealership I would do business with. I inquired about their used car that has been on the lot for 70+ days on 10/7/24. They didn’t reach out until I had to call them about business with. I inquired about their used car that has been on the lot for 70+ days on 10/7/24. They didn’t reach out until I had to call them about the car’s situation 10/10/24. I mentioned to them that I’m from out of state and I’m willing to fly within a reasonable timeframe (not the day/week of) to purchase the vehicle. I told them I’m more than happy to put a deposit, run my credit, fly over and sign, get a banks check, whatever to make my situation more urgent and serious. The internet car salesman said he will talk to the Director of Used Car to further discuss if there is wiggle room for negotiation. I called on 10/11 to see if there was an update, he will reach out as soon as he gets an answer, he mentioned that they can ship the vehicle due to a special circumstance and how I am a much more serious buyer. 10/13/24 rolls by and I called to get an update, still nothing. I ask if I can speak to the Director. 10/14/24, I reached out that I have a busy work day to close the communication loop and make sure I’m doing right on my part. Internet car salesman said, they can’t go any lower but he was try to vouch for me since I’m a serious buyer. I get a call later in the evening that, unfortunately the there was a deposit made and the person is flying out immediately. I was not aware that the dealership was even accepting a deposit when I urge that I can do anything to make my situation more accommodating when they haven’t accommodated my inquiries. I told the internet car salesman to have the Director reach out to make to discuss what was transpired. He said I can’t hold the car for you and if you want me to hold the car, you need to book a flight today and show me the proof, then I can hold it for you. Soon after I heard another person on the line saying “Why are you still talking to that person from AZ, just drop him and hang up on him.” During the whole process, I’ve been negotiating on myself, there was no communication between the team. I had to repeat multiple things in several instances so it seems that they weren’t valuing my time. It is pretty upsetting on how the dealership culture has come to be, not in my lifetime where I would be upset enough to leave a review like this. It might be a good idea to not have your team saying anything too loud over the phone where your buyer can hear what they are saying about you. Lastly, maybe it’s a good idea to close the communication gap so your potential buyers are heard and maybe your buyers would be more trusting would want to move forward on a deal quicker. I’ve called several more times than the dealership has called me, at least try to show some interest in your buyers. For you out of state buyers, save yourself time and avoid this dealership. More

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Brian was an extremely knowledgeable salesman who exceeds all expectations of working with me! I didn’t plan on buying a new car, but when I left there, I had one! I and extremely happy with both the car, Br all expectations of working with me! I didn’t plan on buying a new car, but when I left there, I had one! I and extremely happy with both the car, Brian and the others making it a pleasant experience! More

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Brian and Peter were great. They made the entire process of purchasing a vehicle very simple. They made the entire process of purchasing a vehicle very simple. More

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Best Toyota Dealer in new Hampshire, 100% recommended, they're flexible with prices and offers the best trading value they're flexible with prices and offers the best trading value More

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Everyone one was very kind, professional, helpful, and kept me informed about the status of my car. kept me informed about the status of my car. More

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Service reps that I have worked with the two times in four weeks of ownership were ok to deal with and understood the issues I had with my new purchase (used vehicle, CERTIFIED). The lates one was trying four weeks of ownership were ok to deal with and understood the issues I had with my new purchase (used vehicle, CERTIFIED). The lates one was trying to convince me that replacing the SD card was an Internal software issue, not the SD card the manual tells you to check. Unfortunately, the sales staff and loan officer were not so truthful. I was told full warranty, but when came time for repairs of deficiency known at sale, they would not cover them. Also, I was told I needed brake and differential fluid changes. I put less that 1300 miles on it since purchase. I would think they would have changed fluids before sale. We now have a 3 letter word that should not be repeated. More

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Just bought a 2024 Toyota Rav XLE Premium from Brian Lopez. Ordered the car on October 13th (yes Friday, the 13th LOL) and took delivery on November 21. It was a pleasure working with Brian. I love t Lopez. Ordered the car on October 13th (yes Friday, the 13th LOL) and took delivery on November 21. It was a pleasure working with Brian. I love this RAV. This is my 6th Toyota so I am very familiar with this brand. What can I say: I love Toyota's and working with Brian was a pleasure. The ride is smooth, lots of new features to learn about, especially love blind spot sensors on side mirrors, great apple car play display, heatied seats and steering wheel (nice luxury for NH winters). More

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Gisele was my sales representative. She made me very comfortable and made the sale go very smooth I would Highly recommend her She made me very comfortable and made the sale go very smooth I would Highly recommend her More

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Everyone I met was pleasant and very helpful. I was very pleased with the staff . I was very pleased with the staff . More

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