Brian Lomnicki

Amazing customer service! ! Thank you to everyone in service! I was greeted right at my car with a smile and all were extremely professional and kind! Top notch! ! Thank you to everyone in service! I was greeted right at my car with a smile and all were extremely professional and kind! Top notch! More

by Mykidzmum2 Verified Customer Verified Customer

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DePaula Mazda puts their customers first. I had gone in a week prior to get an oil change. My car was dropped off at 9am and my oil hadn’t been changed at 1pm as promised. To make the situati I had gone in a week prior to get an oil change. My car was dropped off at 9am and my oil hadn’t been changed at 1pm as promised. To make the situation right the service manager gave me a free detail and offered to pick up or drop off my car for my rescheduled oil change. For my rescheduled oil change they did just that, my car was dropped off where it needed to be. While being delivered sparking as if it was brand new. Business stands on customer service, that is exactly what DePaula Mazda provided! More

by Smb0530 Verified Customer Verified Customer

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The videos sent were very thorough and detailed. Lisa was quick to make contact with me and get approval of the work. Car was ready on time. Brian worked with Bridgestone to help replace my tires. E Lisa was quick to make contact with me and get approval of the work. Car was ready on time. Brian worked with Bridgestone to help replace my tires. Everyone is very professional and ready to help. More

by qcresanti Verified Customer Verified Customer

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DePaula is my go to Mazda dealer! They are professional, knowledgeable, curious, caring, and go the extra mile to take care of their customers. Every experience, even bad with my car They are professional, knowledgeable, curious, caring, and go the extra mile to take care of their customers. Every experience, even bad with my car has been great, they listen and they truly care of you. And their communication is superb as well. More

by jenny.lloyd10 Verified Customer Verified Customer

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I like the video status as well of concise updates on status of part availability and work progress as well follow up was very good status of part availability and work progress as well follow up was very good More

by BARONNO1 Verified Customer Verified Customer

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Felt welcomed from the moment I walked into the dealership. There was no pressure ever dealership. There was no pressure ever More

by taianethomas Verified Customer Verified Customer

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I do not recommend this service department. I brought my vehicle in for recalls and warranty repairs. I mentioned to the service department that I would not need a loaner vehicle as they noted I brought my vehicle in for recalls and warranty repairs. I mentioned to the service department that I would not need a loaner vehicle as they noted it would take less than a week to complete the repairs. After a week goes by with no update, I called the department for the status. They told me my vehicle was not under warranty, and the part would be $600+ dollars. I then tracked down the warranty information and sent it. Amazingly, they confirmed it was still under warranty, and a couple more days go by. They then stated they ordered the wrong part and will need the vehicle at least another week after the part comes in - which would take another 5 days on top of that. After understanding the repairs were going to be lengthy, they suggested I get a loaner vehicle as they were unsure how long it would take. After agreeing, less than a week goes by with the loaner and the vehicle develops a bump in the sidewall of one of the tires. Without ever seeing something like that, I asked a deputy sheriff if they had seen anything like that before, and what would cause it. He stated it could be a defective tire or a possibly a cirb/pothole and highly suggested me not to drive the vehicle until its fixed. Without ANY recollection of hitting something, I called the service department advising them of the situation and discussed it's likely a faulty tire. I spoke with Brian, and before Brian, the "Service Director" had even seen any pictures - his very first comments were "Ya know, just because a tire has a bump in it, doesn't mean you can't drive it" - as a Service Director, you should be putting the safety of customers at the top of your priority list, especially when a deputy sheriff advises you to do the opposite. After sending in pictures, Brian had three solutions for me (VIA text, not even a phone call back). 1. I could drive up the vehicle because "by the images it looks minor and SHOULD be okay to drive", putting my safety and the safety of others at risk and the liability on my insurance company (that I even work for) and I live an hour and a half away from their shop with highways. 2. They could come tow the loaner vehicle and charge me "$372.60" for one tire and the service for it, OR 3. buy the same tire elsewhere and have someone put it on before returning the vehicle. Remember - the only reason I needed a loaner was because they ordered the wrong part to begin with. But because I couldn't prove it wasn't a bump in the road, just like they couldnt prove it wasn't a faulty tire, I saved my negative energy and purchased a $230 tire and had it installed. In the meantime, they told me my vehicle was completed and to return the loaner when it's ready. After a well over month goes by since the initial service appointment, I returned the loaner vehicle that I had for 2 weeks (only driveable one week) I asked if they had fixed one of the issues I was having when I first brought my vehicle in. Their response was, "We couldn't run the test on your vehicle because we didn't know if you wanted an oil change or not." - After a month and change had passed - and not one person had ever asked asked me about a simple oil change. In some sense, I'm glad they didn't fix it, because I will be taking my business to get it fixed elsewhere. I'll never be going back, terrible experience from every aspect. More

by bengifford3 Verified Customer Verified Customer

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Great service! I returned to my previous salesperson and was greeted with a smile and hug! She was respectful of my wishes, the price range I wanted to stay within, I returned to my previous salesperson and was greeted with a smile and hug! She was respectful of my wishes, the price range I wanted to stay within, and was kind in working out various payment options that would suite me best. More

by Cbaseel Verified Customer Verified Customer

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Compared to my last experience at Cooley Mazda, this was great. Honest, straightforward and easy to deal with. Todd was very professional. great. Honest, straightforward and easy to deal with. Todd was very professional. More

by erik Verified Customer Verified Customer

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Picked up the car and within 5 miles the 'check engine' light was on, it was sputtering and running poorly. Brought it back and it turns out the car wasn't test driven to get the remainder of the fuel inje light was on, it was sputtering and running poorly. Brought it back and it turns out the car wasn't test driven to get the remainder of the fuel injector cleaning solution out of the fuel lines. This is the reason for the grade I gave on the 'quality of work' metric. Also, I would recommend the service center with caveats as to what happened. VERY disappointing. More

by patricksean Verified Customer Verified Customer

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