Brian Land

I was extremely pleased with the service I received from Robert Brogden Buick in Olathe, Kansas. My battery needed to be replaced. It was completely dead and I needed service right away. I spoke to Brian an Robert Brogden Buick in Olathe, Kansas. My battery needed to be replaced. It was completely dead and I needed service right away. I spoke to Brian and even though it was late in the day my son was able to drive it over to the dealership after I got it jump started from the tow company that was recommended by them. Brian was very professional and so helpful. I will continue to bring my car to this dealership for their outstanding service. More

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Brian was professional, helpful with any discounts and discussion of future work.a explanation of results of work very good. discussion of future work.a explanation of results of work very good. More

by FRANZB Verified Customer Verified Customer

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Great service department with great staff! I would recommend anyone to get their GM vehicles serviced at Brogden! I would recommend anyone to get their GM vehicles serviced at Brogden! More

by Yong Kim Verified Customer Verified Customer

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Had a unique situation where my windshield pump was not working. Brian called me and indicated that they found a mouse in the windshield washer reservoir. He said that it typically would not be covered u working. Brian called me and indicated that they found a mouse in the windshield washer reservoir. He said that it typically would not be covered under warranty but he involved his manager and they called their GMC representative. I have all my service work done at Brogden. Brian called me back in a very short time, told me that they had discussed the mouse situation with the GMC representative and agreed that this was not any fault of mine and that it would be covered under warranty with no cost to me. I am very appreciative of both Brian and the service manager for siding with me as the customer in this very unique situation. Thank you Brian! More

by randy.tostenson Verified Customer Verified Customer

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Brian LAND was rude and talked OVER me even before i brought my vehicle in. I WAS a client that USED to LOVE this dealership until my phone call with him yesterday! As soon as i told him i was recording brought my vehicle in. I WAS a client that USED to LOVE this dealership until my phone call with him yesterday! As soon as i told him i was recording the call, because of how rude he was being by telling me my warranty was no good BEFORE he even knew what the problem was, he turned into a child and wouldn't say anything. EVERY single person there has always been TOP NOTCH, but this idiot just showed his true colors! Its amazing how BOLD people get "over the phone" but in person they wouldn't risk it. Brian, I hope your behavior was because it was late in the day and you just needed a nap! Cancel my scheduled appt for tomorrow...the company you work for is GREAT, but you are TRASH!! More

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Thank you for Brogden’s great service! Brian thank you for taking care of me and thank to the person who changed my oil, rotated my tires, and the maintenance check! Brian thank you for taking care of me and thank to the person who changed my oil, rotated my tires, and the maintenance check! More

by PAMROUSSELO Verified Customer Verified Customer

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Everybody, especially Brian, was extremely helpful getting me in and out in a reasonable time!! Robert Brogden’s service department is top notch!! Thanks Brian! getting me in and out in a reasonable time!! Robert Brogden’s service department is top notch!! Thanks Brian! More

by sherrera3 Verified Customer Verified Customer

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Easy transaction. Sales person found dents on new car and promptly resolved the issue. Found missing items on car. Those were added without issue. Sales person found dents on new car and promptly resolved the issue. Found missing items on car. Those were added without issue. More

by 71-caddy Verified Customer Verified Customer

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For the most part the experience was great. The finance department was nit forthcoming with some details. For example nor wanting us choose gm finance but instead wanting us to go with other ba The finance department was nit forthcoming with some details. For example nor wanting us choose gm finance but instead wanting us to go with other banks..I did not like that More

by lovemoretambaoga Verified Customer Verified Customer

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I appreciate the great service on a timely basis. The quick device and the special prices are great! The quick device and the special prices are great! More

by George Fine Verified Customer Verified Customer

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