Brian Kostovic

I took my car for service in November. The check oil level light came on after only 3,000 miles. have been calling the service department and leaving messages nobody is calling back . I pa The check oil level light came on after only 3,000 miles. have been calling the service department and leaving messages nobody is calling back . I paid $480.00 for this service what a rip off. They should refund me the money I paid. More

Report | Print

This was without a doubt the worst, most ridiculous service center. My husband and I were having issues with our Volvo XC40 battery and other electrical issues. The Volvo service center in Bethesda wer service center. My husband and I were having issues with our Volvo XC40 battery and other electrical issues. The Volvo service center in Bethesda were unbelievably unclear about what was happening, they were shady about pricing, they kept our car for over 10 days, and it has still not been fixed. When my husband went to pick it up and disputed the bill, they called the police (not a joke). They called the police ON THEIR OWN CUSTOMERS. Then all of the service works brought other Volvos around our car and blocked my husband in with the cars. They were standing around the cars pointing and laughing at him (he has a video). This is 100% true. Brenda Green who we mainly communicated with at the Service Center had no straight answers for us, mumbled everything, was unclear about pricing. Brian Kostovic called the police after a rage-filled exchange with my husband who would not hand over the keys to the car while wanting to talk about the bill. This entire experience was terrible in every way. Do not use this service center for your Volvo. I wish we could give a lower rating. More

Report | Print

On Monday, July 19th, 2021, the infotainment screen on my Jetta was becoming discolored called them to get it replaced, however. When I picked up my car it was a total shock to me with how they returned my c Jetta was becoming discolored called them to get it replaced, however. When I picked up my car it was a total shock to me with how they returned my car to me. I brought my car back in and they called me back on the 26th saying it was ready, but they did not accomplish anything. I talked to the manager, he told me to leave the car which I did, and the car sat in the shop until August 3rd. They called me to say the car was ready. The car once again had not been touched. On Tuesday, August 10th I did pick up my car still left damaged. I also called to ask for the ECM to be upgraded as I received a recall notice about it and was told that was taken care of, but I will talk more about this in the last part. August 19th, I got a phone call from Leo and Brian, and I was told by Leo and Brian that they would take care of it. Brian told me to bring it back on Saturday, September 25th. After picking up my car on the 25th of September, there remains a scratch on one of the trims and the work they have done is all falling apart again. For one of the trim pieces, they used super glue to hold it together. They said in a text that the scratch was buffed out the trim was replaced which is not true as it has been stated by other dealership technicians. When I took my car on the 25th I was first threatened by Kevin at the front door saying I am not welcome and that I cannot step foot here and that they will do nothing for me or for my car and that I should leave while pointing his finger in my face. Then on the 27th, he sent me a text asking for a survey 1-5 for the service experience I said 1 he sent a laughing emoji. His threatening behavior, bullying, harassment, and intimidation have all been documented and the police were notified later that night. I was unhappy with this service and asked my mom to go talk to Paul the general manager and co-owner of the dealership he said that there is no issues and then Brian got involved only for him to say the car will not be returned to day one and that this is the end of that and that I should contact Volkswagen and get a buyback since they are unable to return the car to the factory condition it was. However not being satisfied with the conclusion of Paul and Brian I asked my mom to go to another dealership on October 20th to inspect the vehicle and get advice. The service advisor said that the car was damaged along with every other Volkswagen dealership I have been to. They also ran the VIN and saw an open recall for the ECM but mind you that Ourisman had told me it was completed on August 10th. They took two hours to update the ECM properly. I decided to contact Volkswagen corporate for assistance. Volkswagen and I ultimately reached a settlement however with that being said if I want to put it towards a new car that I cannot afford it does not do much for me in that regard and it is not like I can get my car fixed at any other dealership as it is not covered by my warranty since Ourisman was the one who caused damages to the vehicle and no other dealership wants to touch it. As of 2022 Ourisman Volkswagen of Bethesda has given up on any attempts to repair my car or even acknowledge that my car is damaged. We have talked to Paul the co-owner and got no resolution. Leo left me on read and Brian has never followed up either. Please avoid this dealership at all costs unless you want a damaged vehicle in return with no option to get it fixed. Kevin and other service advisors told me I should have not received my car like that in the first place and they also failed to warn me verbally and in writing that this repair could potentially damage my vehicle which they all have said was their fault for not doing so. More

Report | Print

Unethical, unhelpful, and incompetent. Negligently installed a warped driver side mirror, did something to cause infotainment system to begin to malfunction, never took responsibility, only argued and installed a warped driver side mirror, did something to cause infotainment system to begin to malfunction, never took responsibility, only argued and wanted to charge for more labor. Avoid like the plague. More

Report | Print

Superior Service! Of the service centers I've dealt with for six cars of various foreign manufacture, Ourisman VW Service at Butler Road in Bethesda has out shown all o Of the service centers I've dealt with for six cars of various foreign manufacture, Ourisman VW Service at Butler Road in Bethesda has out shown all others. My recent problems over three months following poor reconstruction by a body shop recommended by my own insurance agency were successfully analyzed, repaired and covered by insurance following intervention by Ourisman's assistant service manager, Brian. His tenacity with the insurance adjusters, who respected his knowledge and professionalism was daunting, and deserves my continued appreciation and thanks. I've always been treated well at Ourisman: great service, clean facilities and customer consideration far beyond my experience elsewhere. Thanks, Brian, and Ourisman service staff! Sincerely, Lizbeth Carroll More

Report | Print

Repair and Replacement After several service calls on 2012 Jetta that service center found technically not able to resolve, Ourisman assisted with replacement sale on favora After several service calls on 2012 Jetta that service center found technically not able to resolve, Ourisman assisted with replacement sale on favorable terms. Searched and found just the car we wanted. Objective was effort to assist long time VW owner to remain satisfied VW customer for future as well. More

Report | Print