Brian Keelan

Brian was great and explained what service would be done, this was my first visit and I left very happy and will return anytime I need service on my 2023 Kia Forte. this was my first visit and I left very happy and will return anytime I need service on my 2023 Kia Forte. More

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This service manager is honestly the worst I've ever dealt with and I've bought seven or eight cars from different dealerships over the years. Customer service is a thing of the past, at least with thes dealt with and I've bought seven or eight cars from different dealerships over the years. Customer service is a thing of the past, at least with these guys and Greg thinks that he can intimidate people and condescendingly talk to them as if he's a drill sergeant from the military. When I had an issue with my vehicle he told me that I shouldn't bring my car to them since I didn't buy it from them and that I should go to the dealership I purchased the car for my warranty service even though that's not how warranties work. I've contacted Kia's corporate office and reported him and I hope more people will come forward because first Kia used to be a decent place once upon a time it has since become a money grab typical stealership and will not get a dime of my business ever again. If I could I would give him no stars. More

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We were totally let down and very unhappy by the lack of courtesy that we were treated with by one of the service reps at this dealer. There is only 3 reps at this dealer. Brian, Odín and Sang. Brian and Od courtesy that we were treated with by one of the service reps at this dealer. There is only 3 reps at this dealer. Brian, Odín and Sang. Brian and Odín were great! They’re anlways very courteous to our needs. Especially Brian. Brian is usually the rep who we deal with for any issues we might have with our vehicle. Unfortunately when we needed a new appointment for work to be done, I was connected with a service rep named Sang Bae. Let me tell you, Sang has no business answering phones and helping customers if he’s going to be treating them the way he treated me when I asked for a new appointment! I talked to Sang and was told Brian was out ill. I was fine with that. I then told him that I needed to schedule another (#3) appointment to have my car worked on and he totally declined to do so as soon as I mentioned that I usually work with Brian and that I knew he was out ill. He immediately started acting like a total jerk and declined to make me an appointment and said for me to call back when he was back. I then told him that at that point I just needed an appointment so I could get my transportation situation handled for drop off and he continuously declined to do so and gave me the worst attitude. I think I have ever received at a dealership. I was so angry that I let a day go by before calling back to speak to someone else. I made it clear to him that at that point I just needed an appointment. He could’ve made my appointment under Brian’s name and handled the situation professionally. Instead he totally acted otherwise and this has now cost them a loyal customer willing to drive an hour out of his way for their service. I was doing my best to work with the service reps regarding the issue and was doing my part in scheduling transportation for vehicle drop off and pick up, since we had chosen to continue working with 1st Kia even if it was that far away from us in comparison to the Kia dealer that is only about 5-10 minutes from our house. We were just that happy with 1st Kia after the purchase of our Telluride. I’m sorry to say that even though my issue was taken care of, professionally and courteously by Brian, I will more than likely not be returning to have work done here as long g as Sang is “helping” customers. He definitely needs to realize what his job asks for and how he’s supposed to treat the customers who shows to come to this dealer. There is a lot of competition out there for him to be chasing away the customers they currently have. Sorry for the rant, but service rep/writer, Sang Bae, needs to be mentioned here. More

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