Brian Jones
Brian Jones at Greenway Kia West

Brian Jones

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

5.0
45 Reviews
5.0

45 Reviews

Write a Review

45 Reviews of Brian Jones

July 18, 2025

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I appreciate the explanation of what is maybe needed and the promptness of getting my car back as promised. More

by STEPHANIELITTLE
Service Price Transparency
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Recommend Dealer
Yes

July 17, 2025

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Service advisor is great and has been very accommodating. My issue is with the delay in repairing my vehicle More

by islandfever52
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Jul 17, 2025

Greenway Kia West responded

Thank you, islandfever52, for your 5-star review and for sharing your experience with Greenway Kia West in Orlando. We’re pleased to hear that Brian Jones provided excellent and accommodating service during your visit. However, we apologize for the delay in repairing your vehicle and understand how frustrating that can be. We appreciate your patience and feedback, as it helps us improve our process for all customers in Orlando, Winter Garden, Kissimmee, and the surrounding area. If you have any further questions or concerns, please don’t hesitate to reach out to our team—we’re here to help and ensure your complete satisfaction. Thank you again for choosing Greenway Kia West!

July 16, 2025

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It was great snacks and good conversation Definitely will be back there for the great service More

by joseph.borges.jb71
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Jul 17, 2025

Greenway Kia West responded

Thank you, Joseph, for your wonderful review! We’re delighted you enjoyed the snacks, great conversation, and excellent service from Brian Jones at Greenway Kia West in Orlando. Creating a comfortable and welcoming experience for our customers is always our goal. We look forward to seeing you again soon and appreciate your trust—whether you’re visiting us from Orlando, Winter Garden, Kissimmee, or the surrounding area. Thank you for being part of the Greenway Kia West family!

July 13, 2025

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Over all review they were excellent. Courtesy quick and generally pleasant. I shall be back. More

by honolululady2O13
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Recommend Dealer
Yes

Other Employees Tagged: Gabriel Taurus , Gabriel Torres

Jul 14, 2025

Greenway Kia West responded

Thank you for the fantastic review, honolululady2O13! We’re thrilled you found our service at Kia West courteous, quick, and pleasant. Our Service Manager, Mark Foster, and the team are dedicated to delivering top-notch care in Central Florida. Contact Mark at markfoster@greenwayauto.com for any future needs. We look forward to welcoming you back!

July 12, 2025

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The customer service was great and the advisor kept us informed on all the steps in the process. More

by thedexsays
Service Price Transparency
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Recommend Dealer
Yes
Jul 14, 2025

Greenway Kia West responded

thedexsays Verified Customer The customer service was great and the advisor kept us informed on all the steps in the process.

July 12, 2025

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Extremely personable and didn't take any longer than expected Brian was awesome to work with More

by CGRANT221515
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Jul 12, 2025

Greenway Kia West responded

Hi, Thank you so much for your great review and for choosing Greenway Kia West! We’re thrilled to hear that you had a smooth, timely experience and found our team to be extremely personable. Brian will be happy to know that he made such a positive impact during your visit. At Greenway Kia West, we’re committed to making every visit efficient, friendly, and enjoyable. If you ever need anything—whether it’s service, support, or your next vehicle—we’re always here for you. Thanks again for your feedback! Best regards, Anas Lazaar anaslazaar@greenwayauto.com

July 12, 2025

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Good customer service. The staff provided timely text updates. The prices are a little too high. More

by thedexsays
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 12, 2025

Greenway Kia West responded

Hi, Thank you for your review and for choosing Greenway Kia West! We’re pleased to hear that you received good customer service and timely text updates from our team, especially Brian Jones. Your feedback about our pricing is important, and we truly appreciate your honesty—it helps us continue to improve. At Greenway Kia West, our goal is always to provide clear communication and excellent service for every customer. If you have any further suggestions or need anything else, please don’t hesitate to reach out. Thank you again for your feedback! Best regards, Anas Lazaar anaslazaar@greenwayauto.com

July 11, 2025

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The service department was very helpful and you got me in on time and work was complete quickly More

by hochred
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Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy

Jul 11, 2025

hochred responded

One big complaint about Greenway Kia West is that they do not return calls and the voice mail of finance department is always full. Obviously 🙄 they do not check their voice mails regularly. Very frustrating trying to reach Carlos and can’t leave a voicemail and leave a message at front desk and he still doesn’t call. This is by worst dealership I have ever dealt with!

July 10, 2025

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Excellent communication. Great service. Quality work. Expedited service to accommodate my schedule. Will return again More

by pkommi23
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony Nguyen

July 05, 2025

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He was quick and thorough. Got me in and out in a few hours. Def enjoyed dealing with him. More

by PRINCESSK302
Service Price Transparency
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Recommend Dealer
Yes
Jul 08, 2025

Greenway Kia West responded

Hi PrincessK302, Thank you for your wonderful review! We’re so glad Brian Jones made your experience quick, thorough, and enjoyable. Providing efficient, friendly service is what we strive for every day at Greenway Kia West. We appreciate you choosing us and are proud to serve the Clermont and Central Florida community. If you ever need anything, Brian and the entire Greenway Kia West team are here to help! —Your Greenway Kia West Team

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