Brian Jones
Brian Jones at Greenway Kia West

Brian Jones

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.8
154 Reviews
4.8

154 Reviews

Write a Review

154 Reviews of Brian Jones

November 11, 2025

Dealership Rating
Employee Rating

Excellent service advisor. Highly recommended. No complaints. Survey annoying to complete with minimum word count. More

by dr.akram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 11, 2025

Dealership Rating
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The dealership has a great staff. They all greet you when you enter and is very helpful. More

by marcia6272
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

November 10, 2025

Dealership Rating
Employee Rating

My experience was very satisfying as they offered me a ride home even though I was willing to wait since they were not sure how long it would take to complete the diagnostics. Car was ready the next day a More

by tarrard
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

November 10, 2025

Dealership Rating
Employee Rating

Best dealership in Orlando. Everytime I go there, I have no issues at all. Amazing work!!! More

by Jaddiel
Service Price Transparency
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Recommend Dealer
Yes
Nov 10, 2025

Greenway Kia West responded

Hi Jaddiel, thank you for the amazing review! We’re thrilled to hear that every visit to Greenway Kia West has been smooth and enjoyable. Our team works hard to deliver a hassle-free experience every time, and your continued trust means a lot to us. We look forward to seeing you again soon! — Anas Lazaar, General Sales Manager · anaslazaar@greenwayauto.com

November 09, 2025

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Employee Rating

Great team and great customer service. They were able to accommodate my need for a service at a short notice.. More

by ealfino7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Foster, Gabriel Taurus

Nov 10, 2025

Greenway Kia West responded

Hi ealfino7, thank you for the great feedback! We’re glad our Kia service team at Greenway Kia West could accommodate your visit on short notice and provide the level of care you deserve. We appreciate your trust and look forward to helping with your next maintenance or service appointment! — Mark Foster, Service Manager · markfoster@greenwayauto.com

November 08, 2025

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Appreciate the services I received and my representative to tell me excellent you sky and polite clear at explaining the service with excellent and if I had any questions he answered them in a good manner w More

by davidbutler2033
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Greenway Kia West responded

Hi David, thank you for your thoughtful review! We’re so glad to hear that your service representative took the time to clearly explain everything and made your visit a positive experience. Our Kia service team at Greenway Kia West takes pride in providing transparent communication and excellent care every step of the way. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Mark Foster, Service Manager · markfoster@greenwayauto.com

November 07, 2025

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Well they are nice and friendly but you do wait a long time and they tell you things done with your car and I have to know where you go till next time More

by cruzconnieM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2025

Greenway Kia West responded

Connie, thank you for taking the time to share your feedback. I’m glad to hear our team was friendly, but I’m sorry that your service visit took longer than expected and that communication could have been clearer. That’s not the smooth, transparent experience we aim to deliver. I’d appreciate the opportunity to review your visit personally and address your concerns before your next appointment. Please reach out to me directly at markfoster@greenwayauto.com so I can assist. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

November 06, 2025

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Employee Rating

Great experience, thanks! Brian has a good personality and takes very good care of the customer and I will recommend him any day More

by Yandrea
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Nov 08, 2025

Greenway Kia West responded

Thank you, Yandrea, for your kind words and 5-star review! We’re so glad to hear that Brian provided you with a great experience and outstanding customer care. At Greenway Kia West in Orlando, our team is dedicated to making the Kia buying experience simple, friendly, and enjoyable from start to finish. We appreciate your recommendation and look forward to assisting you again in the future! — Anas Lazaar, General Sales Manager 📧 anaslazaar@greenwayauto.com

November 05, 2025

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Employee Rating

Great customer service will recommend very professional followed up kept me posted with the time it will take very kind More

by dreanpeterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2025

Greenway Kia West responded

Thank you, Drean, for your wonderful 5-star review! We’re delighted to hear that you received great customer service and that our team kept you updated throughout your visit. Providing professional, timely, and friendly Kia service is what we strive for every day at Greenway Kia West in Orlando. We truly appreciate your recommendation and look forward to assisting you again soon! — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

November 01, 2025

Dealership Rating
Employee Rating

The dealership was nice and clean and the staff were very welcoming. As soon as I pulled my car in someone was there to check me in. More

by only1dva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Nguyen

Nov 03, 2025

Greenway Kia West responded

Thank you so much for the 5-star review! We’re happy to hear you enjoyed your visit and that our team made you feel welcome right from the moment you arrived. At Greenway Kia West, we take pride in providing quick, friendly, and professional service in a clean and comfortable environment. We truly appreciate your feedback and look forward to seeing you again for your next visit! 👏🚗 — Mark Foster, Service Manager markfoster@greenwayauto.com

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