Brian Johnson

My service engine soon light came on (steady, not flashing) just blocks from this dealership, so I brought it to Groove immediately. The service writer was pleasant and straightforward: “Leave me you flashing) just blocks from this dealership, so I brought it to Groove immediately. The service writer was pleasant and straightforward: “Leave me your truck and I can have a mechanic look at it in 5 days”. What ? Are you joking? Why don’t I bring it back in 5 days and your mechanic can run the diagnostics while I wait. This ain’t my first rodeo cowboy. I know what must be done to analyze a repair like this. His reply was; “Make an appointment to drop your truck off and a mechanic will look at it within 5 days of that date.” That’s crazy and completely unacceptable. I bought the Premier care warranty plan with the purchase of this new (2022) F-250 truck. How does this service fall anywhere near premier care? This fact didn’t change a thing. I get a free loaner while your mechanics service my vehicle, according to the Premier care plan, and a fact that the service writer failed to suggest. His reply was simply, “we don’t offer loaners because we don’t have any to loan out. Don’t you have a second car?” No! I’m not buying another vehicle just to have for these situations. So I recommend getting a rental car which is also covered by my care plan, another fact he neglected to mention. His reply, “you could get a rental but there’s not any rental cars available. Plus it’s a risk if Ford will pick up the bill since we don’t know if this repair is covered by the warranty.” Amazing! His crystal ball also knows what the car rental market is doing at that very moment. This guy seems xxxx bent on making things as inconvenient as possible for the customer. “We can offer you a ride home after you drop the truck off.” What am I supposed to do for transportation for the next 5 days assuming they can fix the problem the same day as the diagnostic testing? (Wishful thinking) The service writer has no solution. Where’s the first rate service they advertise on their home page? When’s the last time they offered an enjoyable experience to their customer? Does Groove Ford even know what a good customer experience looks like? There’s plenty of opportunities to do better but Groove Ford just doesn’t care once you leave their sales floor. It doesn’t make any difference who I was working with from Ford. It’s obviously a departmental attitude problem. Do better! There’s so much opportunity to grab more business if you just follow up on your own policies and customer promises. I called a month later to schedule a service recall and was given the same dialogue and list of inconveniences. I’m never buying another extended warranty if Ford isn’t going to guarantee they honor it. My purchase is primarily based on the quality of the product together with quality of service. This truck has less than 9,000 miles on it but without good quality service, I’ll be replacing it with another brand that can deliver on their promises. More

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Brooke Peterson the GM Brian Johnson service manager Are who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Br who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Brand new 10k in the lift and wheels and tires the day prior to bring the truck in for a recall. They had my truck total 7 weeks trying to fix a couple recalls and stuff on the truck. While having my truck Brian Johnson pulled my truck in and out several times cranking the wheels so much it chopped up my brand 35in tires. They were $535 each tire. His driving ruined my tires. I called and talked to Brian and he told me to pound sand. Called the Gm Brooke Peterson and he told me I'd hear back the next day well several days later and after me reaching out he finally calls and tell me they will flip the tires inside out. That's not fair or right. I brought in brand new tires, I don't want chopped up tires reversed inside out. Wouldn't even offer to buy or replace my tires or pay to get new ones on. which is the right thing to do. My truck should be as good if not better once it leaves. Not worse and damaged. So now I have to buy new tires again. When I got the truck back there were scratches and scuffs that weren't there before and did a joke of a touch up paint on that. Also The mechanics are lazy and hacks and over charge and look for short cuts. Had to go in and fix their work 2 separate times. My complaint is they damaged my brand new tires and I want new ones back on. They are $535 per tire. Plus tax. Plus mounting and balancing and gas to be reimbursed for wasting my time and ruining my tired and causing headache and inconveniences to me. More

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Brooke Peterson the GM Brian Johnson service manager Are who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Br who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Brand new 10k in the lift and wheels and tires the day prior to bring the truck in for a recall. They had my truck total 7 weeks trying to fix a couple recalls and stuff on the truck. While having my truck Brian Johnson pulled my truck in and out several times cranking the wheels so much it chopped up my brand 35in tires. They were $535 each tire. His driving ruined my tires. I called and talked to Brian and he told me to pound sand. Called the Gm Brooke Peterson and he told me I'd hear back the next day well several days later and after me reaching out he finally calls and tell me they will flip the tires inside out. That's not fair or right. I brought in brand new tires, I don't want chopped up tires reversed inside out. Wouldn't even offer to buy or replace my tires or pay to get new ones on. which is the right thing to do. My truck should be as good if not better once it leaves. Not worse and damaged. So now I have to buy new tires again. When I got the truck back there were scratches and scuffs that weren't there before and did a joke of a touch up paint on that. Also The mechanics are lazy and hacks and over charge and look for short cuts. Had to go in and fix their work 2 separate times. My complaint is they damaged my brand new tires and I want new ones back on. They are $535 per tire. Plus tax. Plus mounting and balancing and gas to be reimbursed for wasting my time and ruining my tired and causing headache and inconveniences to me. More

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Had my 2021 F150 oil and tires rotated today. Observed 2 different workers climb in and out of my truck without protecting the interior. Filthy dirty oily clothes, no gloves, no paper or plastic Observed 2 different workers climb in and out of my truck without protecting the interior. Filthy dirty oily clothes, no gloves, no paper or plastic to protect the cloth interior. Then the adviser lied to me saying only certain people drive the vehicles in and out, BS!!! Never again will I let them touch my vehicle!!! More

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Mechanics are lazy and incompetent. Service advisors a terrible at follow-up and communication. Shuttle service is not reliable. Service Manager is non-responsive and unapologetic. Service advisors a terrible at follow-up and communication. Shuttle service is not reliable. Service Manager is non-responsive and unapologetic. Get the picture? The service here is unprofessional and unreliable. I've given them three chances to improve, but it just gets worse each time. I've learned by lesson and will NEVER go back! More

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Service at this dealer is horrible always trying to up sell you never again sorry. sell you never again sorry. More

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I would not Recommend this dealership at all to any one. Poor communication skills and integrity issues. Broke all terms and agreements according to Colorado spot delivery laws. Yo yo scam at it’s finest. B Poor communication skills and integrity issues. Broke all terms and agreements according to Colorado spot delivery laws. Yo yo scam at it’s finest. Beware More

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Great in and out quick happy people ever one is smiling. Free pick up and delivery at my work. Follow up was awesome. I will be back to buy a car. Free pick up and delivery at my work. Follow up was awesome. I will be back to buy a car. More

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This dealership is great! They really care about their customers and their community! They are awesome! They worked on my truck and I am thrilled with the result!!! customers and their community! They are awesome! They worked on my truck and I am thrilled with the result!!! More

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Excellent Commitment to Making Your Car Purchase Pleasant Brian Johnson and Tim Barteau over at Groove Ford are total professionals and all around nice people to do business with. Even making the purchase fr Brian Johnson and Tim Barteau over at Groove Ford are total professionals and all around nice people to do business with. Even making the purchase from out of state, both Brian and Tim made sure I was always up to speed with all the right information in finding the right vehicle for our needs. They went above and beyond in making sure everything was right: features, certification, price, response time, right thru and including payment and delivery. You might be able to buy a vehicle at many stores, but if you’re looking to make your purchase as comfortably and painless as possible, I highly recommend the team at Groove Ford!! More

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