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Brian Jensen
Brian Jensen at Southlake Nissan
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Brian Jensen

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.7
65 Reviews

Golf, Japanese car enthusiast, video games, cat ben, i drive a 350z,

Dealership Experience

21 yrs, 3 mos

Industry Experience

21 yrs, 3 mos

4.7

65 Reviews

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65 Reviews of Brian Jensen

November 13, 2024

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Employee Rating

Professional service representative who handled my car service promptly and efficiently. Will visit again with the dealer for further assistance. More

by aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nicholas Barrett, Carlos Maldonado

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November 09, 2024

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Employee Rating

Jenna was very helpful and knowledgeable in the purchase of my 2024 Nissan Rogue. She explained the differences in the 2017 and 2024 rogue. She addressed all of my concerns. I would highly recommend Jen More

by dianea4204
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Jenna Volikas, Nicholas Barrett, Carlos Maldonado, Michael Gatton

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Nov 11, 2024

Southlake Nissan responded

Thank you for your wonderful review! We're so glad to hear that Jenna was able to assist you with your 2024 Nissan Rogue purchase and provide you with the information you needed. It's great to know she addressed all your concerns and made the process easier for you. We truly appreciate your recommendation and look forward to serving you again in the future!

November 08, 2024

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Southlake Nissan is very friendly and easy to work with. They take excellent care of the customers. More

by Lainey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Broughton, Randy Kawanna, Nicholas Barrett, Carlos Maldonado , Ryan is the service department.

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Nov 11, 2024

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Southlake Nissan. Our team strives to make every visit easy and enjoyable, and we're so glad that we were able to take great care of you. We look forward to serving you again in the future!

November 02, 2024

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Always professional and looking out for their customers. Service department has always been top notch ! More

by mattandbrenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nicholas Barrett, Carlos Maldonado

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Nov 04, 2024

Southlake Nissan responded

Thank you for the great feedback! We're proud to know that our service department consistently delivers a top-notch experience while keeping our customers' best interests in mind. We look forward to continuing to provide you with professional, reliable service. Thanks for being part of our family

October 31, 2024

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Employee Rating

I appreciate you being up front and forthcoming with quality information. I also appreciate you being trustworthy. More

by Jama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2024

Southlake Nissan responded

Thank you for your feedback! We’re glad to hear that you found our team to be upfront and trustworthy while providing quality information. Your trust means a lot to us, and we look forward to continuing to serve you in the future!

October 30, 2024

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Brian is great to work with. He is very professional and takes the time to explain everything. South lake Nissan has always treated me with excellent service! More

by jkuiper2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Carlos Maldonado

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Oct 31, 2024

Southlake Nissan responded

Thank you for the wonderful feedback! We're thrilled to hear that Brian provided you with professional and thorough service. It’s our pleasure to ensure every visit to Southlake Nissan is a positive one. We appreciate your kind words and look forward to serving you again! 🚗😊

October 24, 2024

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I’ve been dealing with this dealership for about 2528 years and it’s very good or should I say is very professional each and everyone salesman and service people Personnel the Curtis, and a very easy to More

by kevin_dk@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nicholas Barrett, Carlos Maldonado, Ken ONeal, Richard Powroznik

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Oct 28, 2024

Southlake Nissan responded

Thank you for being such a loyal customer! We’re honored to have served you for so many years and appreciate your kind words about our team’s professionalism and courtesy. It’s always our goal to make every experience smooth and enjoyable. We look forward to many more years of serving you!

October 15, 2024

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Always a good experience visiting this dealership, no matter which department i visit the staff is always pleasant More

by ivinmaster
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Workmanship
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Recommend Dealer
Yes
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Oct 16, 2024

Southlake Nissan responded

Thank you for your wonderful feedback! We’re delighted to hear that you consistently have a good experience with our team across all departments. Our staff takes pride in providing excellent service, and it’s great to know that it shows. We look forward to your next visit!

September 29, 2024

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Employee Rating

Overall decent visit. However, my horn no longer beeps when I lock the car. Then add in the factor once my new tires got rotated on my car. It did not ride as smooth as it More

by HCShowtime19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nicholas Barrett, Carlos Maldonado

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Oct 01, 2024

Southlake Nissan responded

Thank you for sharing your experience. We're sorry to hear about the issues with your horn and the smoothness of your ride after the tire rotation. Please feel free to bring your vehicle back in, and we’ll be happy to take a closer look to ensure everything is working perfectly. Your satisfaction is important to us!

September 29, 2024

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Employee Rating

Very concise service. Good communication. They usually finish your car in a timely fashion as well More

by tweedle8286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Chip, Randy Kawanna, Keeten Rippy, Nicholas Barrett, Carlos Maldonado, Michael Gatton, Richard Powroznik , William Lancaster, Dixie Pineda

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Oct 01, 2024

Southlake Nissan responded

Thank you for your feedback! We're glad to hear you had a positive experience with our concise service and timely communication. We strive to get your car back to you as quickly as possible. We look forward to serving you again!

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