Brian Jensen
Brian Jensen at Southlake Nissan
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Brian Jensen

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.7
89 Reviews

Golf, Japanese car enthusiast, video games, cat ben, i drive a 350z,

Dealership Experience

21 yrs, 8 mos

Industry Experience

21 yrs, 8 mos

4.7

89 Reviews

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89 Reviews of Brian Jensen

April 02, 2025

Dealership Rating
Employee Rating

I feel comfortable with my Amarada, an Nissan is very professional! If you want to be with a company that have many different options on buy a reliable car, truck, or SUV. Go to Southlake Nissan! You'll More

by jonesterrence941
Service Price Transparency
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Recommend Dealer
Yes

March 23, 2025

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Great service and great people In and out of the service area quickly. Thank you for being a great place to bring our car More

by shelleydulin
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 24, 2025

Southlake Nissan responded

Thank you for your kind words! We're glad to hear you had a quick and smooth experience in our service area. We appreciate your trust and look forward to serving you again!

March 16, 2025

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Friendly service. They do not pressure you into getting extra services. Accurate estimated wait times. More

by jridgley
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Recommend Dealer
Yes
Mar 17, 2025

Southlake Nissan responded

Thank you for your feedback! We're glad you had a positive experience with our friendly and transparent service. We appreciate your support and look forward to assisting you again!

March 14, 2025

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Service people always friendly and very helpful. They seem to be knowledgeable about caring for our cars. More

by kathpc2
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Carlos Maldonado , Randy Kawanna

Mar 17, 2025

Southlake Nissan responded

Thank you for your kind words! We're glad to hear that our service team has been friendly, helpful, and knowledgeable in taking care of your vehicle. We appreciate your trust and look forward to serving you again!

March 13, 2025

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Service Dept. Is FANTASTIC!! Randy, Brian and the rest of the dept. are great. Very Knowledgeable, profession, kind, And courteous. More

by badanish
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Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna

Mar 14, 2025

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that Brian, and the rest of our service team provided you with a fantastic experience. We truly appreciate your support and look forward to assisting you again in the future!

March 13, 2025

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I purchased my vehicle brand new and I’ve had to return it for several different issues in less than 3 years. The latest issue was with the brakes. The service department claim there was nothing wrong with More

by drekel9311
Service Price Transparency
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Recommend Dealer
No
Mar 14, 2025

Southlake Nissan responded

We’re sorry to hear about your experience and understand how frustrating this must be. We want to make things right for you. Please give Tony, our Nissan Service Manager, a call at (219) 947-1600 so we can address these concerns directly and find a resolution. We appreciate your feedback and the opportunity to improve your experience.

Mar 14, 2025

Southlake Nissan responded

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March 10, 2025

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No high pressure sales. Just answered all my questions. I felt the salesman was friendly and professional. More

by patpurevich
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Carlos Maldonado, Branden Terry , Randy Kawanna

Mar 12, 2025

Southlake Nissan responded

Thank you for your kind words! We're glad to hear that you had a pressure-free experience and that our team was able to answer all your questions. Friendly and professional service is what we strive for. Enjoy your new vehicle!

February 26, 2025

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OK service, but I wish they would work. With you more but i'm obviously it didn't happen More

by pdadddy8165
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Recommend Dealer
No

Other Employees Tagged: Nicholas Barrett, Carlos Maldonado , Randy Kawanna

Feb 27, 2025

Southlake Nissan responded

We appreciate your feedback and are sorry to hear that your experience didn’t fully meet your expectations. We strive to provide the best service possible and would love the opportunity to make things right. Please reach out to us—we’d be happy to see how we can better assist you! 🚗💙

February 20, 2025

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They are the best everyone is very friendly they get the job done when you bring your car in the wait is not long More

by luciouscharlene19
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Carlos Maldonado , Randy Kawanna

Feb 25, 2025

Southlake Nissan responded

Thank you for your great review! We're so glad to hear that you had a friendly and efficient experience with us. We appreciate your support and look forward to serving you again! 🚗😊

February 14, 2025

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The service center is very nice, employees are friendly and professional.The only down side is some time they are under staff and they cut corners as a result. Some time is they forget the milage sticker s More

by Sokolov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Carlos Maldonado , Randy Kawanna

Feb 14, 2025

Southlake Nissan responded

We appreciate your honest feedback! We're glad to hear you find our service center welcoming and professional. We apologize for any inconsistencies in service and will work to ensure attention to detail remains a priority. Your input helps us improve, and we hope to provide you with a flawless experience next time. Thank you for your support! 🚗🔧

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