Brian Horta

Mi esposa llevo el vehículo su cita a las 11am para servicio y un recall. El advisor le dijo 2 horas y que el vehículo seria entregado directamente hasta nuestro hogar. Todavia a las 6pm no teniamos no servicio y un recall. El advisor le dijo 2 horas y que el vehículo seria entregado directamente hasta nuestro hogar. Todavia a las 6pm no teniamos notification del estado del vehículo.Llame y la que me atendio fue un poco grosera. En fin el vehículo lo tuve que recoger al dia próximo y perder un dia de trabajo. Se que a veces las cosas se complican soy consiente de ello. Pero una llamada para comunicarnos hubiese hecho la diferencia y así se hacían los arreglos pertinentes. More

by JCPERFORMANCE302 Verified Customer Verified Customer

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Very fast and reliable . Always happy with their service. Will recommend to others who need work. Always happy with their service. Will recommend to others who need work. More

by Jls314 Verified Customer Verified Customer

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I guess I shouldnt be surprised bc all service departments have the same horrible reputation. We called bc of an email we got about the computer in the car needing an update. The person on the pho departments have the same horrible reputation. We called bc of an email we got about the computer in the car needing an update. The person on the phone says just come on in, no appointment needed, it's just an update. When we arrive Brian says it's an hours long process, and we need an appointment but he would try to just put us in, if there was space. Claims the person we spoke to on the phone is their new "AI" system. We leave the car and then call back and ask if they can do an oil change and tire rotation as well since the car has to stay. Brian says ok. Later that day Brian calls and says the car won't be ready for 2 days bc they're closed Sundays. OK. Come Monday, no one calls that the car is ready so we call and they said to go pick it up. We get there and ask if oil and tires were serviced and the response was "ummm I'm not sure." Forgive me for thinking the guy closing out an invoice should know what was done to the car. After he searches it up, he said no oil change or tires were rotated. I'm not sure how hard it is to add services to the car you just took in bc it wasn't very busy, but at the end of the day it's an easy way for them to make money while we get the car serviced. Needless to day, they could give me free oil changes for life and I wouldn't take the car back there till the lease is up. More

by NAT.ESQUIVEL1 Verified Customer Verified Customer

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Job completed in time committed. Was called for a consult when the windshield liquid "looked" contaminated. Was called for a consult when the windshield liquid "looked" contaminated. More

by fifrancoc Verified Customer Verified Customer

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I Make en Appointment 3 o’clock I was there 2:45 PM I left 5:05 PM. I think it’s not good. left 5:05 PM. I think it’s not good. More

by FROSELLO Verified Customer Verified Customer

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un servicio excelente por parte del equipo de la FORD Kendall muy satisfactorio con sus servicios Kendall muy satisfactorio con sus servicios More

by FAJARDOPOMPA Verified Customer Verified Customer

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Services was perfect and fast I would love to go again, and Felix a great person and Felix a great person More

by Rodriguezale1013 Verified Customer Verified Customer

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Efficient and easy to work with as a customer. I was told how long it would take, and it was 100% on time. I was told how long it would take, and it was 100% on time. More

by CHRISSOLDO114 Verified Customer Verified Customer

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The service writer was so pleasant and professional. Made me feel like a valued customer Made me feel like a valued customer More

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I'm very happy with the purchase of my car and the recent service for a recall. Brian in service is very knowledgeable and helpful. Great communication. service for a recall. Brian in service is very knowledgeable and helpful. Great communication. More

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