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Brian Hietsch

Overview Reviews (122)

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Brian Hietsch

Sales & Leasing Consultant

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

I have been working at Phil Fitts Ford & Lincoln for over 5 years. I really love what I do and find it very rewarding to help customers find their dream car. My goal is to give you the most comfortable car buying experience you've ever had! Come see me at Phil Fitts and I promise you'll leave here happier than when you arrived!

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5.0

122 Reviews

Overview Reviews (122)

Dealership Experience

7 yrs, 10 mos

Industry Experience

7 yrs, 10 mos

Languages Spoken

English

5.0

122 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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122 Reviews of Brian Hietsch

May 29, 2025

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By far the best dealership around! Bobby is a great salesman! And they have a bad xxx Ghost Buster Vehicle! Bobby is a great salesman! And they have a bad xxx Ghost Buster Vehicle! More

by johnmichaelmccormick

Verified Customer

Sales Price Transparency

Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Eric Altman, Mike Hietsch, Brian Grantham , Robert Bailey

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May 29, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

May 25, 2025

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Robert was awesome to deal with. He ordered the ford Maverick Hybrid exactly as we requested. He stayed with us through the whole process and kept us informed about production and de He ordered the ford Maverick Hybrid exactly as we requested. He stayed with us through the whole process and kept us informed about production and delivery. We will definitely deal with Robert Bailey again. More

by Sherry.hammond17

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Altman, Darius Carter, Michael Broderick

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May 25, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

May 22, 2025

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This was one of the best experiences I’ve ever had. Not only was I guided through every step but also treated as if family. Not only was I guided through every step but also treated as if family. More

by pricegipe85

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Altman, Albee Mangino, Mike Hietsch, Brian Grantham, Tony Oliva, Greg Knauf, Michael Broderick

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May 23, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

March 18, 2025

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What a gem to have dealt with Robert. He went above and beyond, spending time to listen to my needs and help me locate the F-150 I wanted! I never felt I was being forced or pushed into He went above and beyond, spending time to listen to my needs and help me locate the F-150 I wanted! I never felt I was being forced or pushed into buying a vehicle. Very relaxed and friendly environment. More

by bobdawg

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Altman, Brian Grantham , Robert Bailey

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Mar 18, 2025 -

Phil Fitts Ford & Lincoln responded

Bob, Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. Robert and our team appreciate your business and hope to see you again soon! Congratulations on your F-150! Thank you from the Phil Fitts Family

February 19, 2025

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Shane was great to deal with along with Brian. Everything went smoothly with my purchase. Great people to deal with. Everything went smoothly with my purchase. Great people to deal with. More

by kielarw

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shane

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Feb 19, 2025 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. Shane, Brian, and our team appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

January 15, 2025

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Excellent service, body shop and sales, overall excellent dealership that really looks after its customers dealership that really looks after its customers More

by cdl197200

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Altman, Albee Mangino, Rod Franzi, Brian Grantham, Luke Lord, Tony Oliva, Michael Broderick, Dan Duncan

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Jan 15, 2025 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

October 28, 2024

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Wonderful customer service but Very inconsistent mechanical work. We’ve had oil changes and inspections done on the same car and sometimes they fill fluids, other times they don’t. One time we urgen mechanical work. We’ve had oil changes and inspections done on the same car and sometimes they fill fluids, other times they don’t. One time we urgently needed breaks done, a year later with no brake work they didn’t mention a thing. we told them a tail light was out and while doing their “multipoint inspection” they didn’t even notice it and offer to repair it. Love the people at the desk but the work is very inconsistent. More

by SHAFEAF41

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Mike Hietsch

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Oct 31, 2024 -

Phil Fitts Ford & Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Thank you from the Phil Fitts Family

Nov 01, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please give us a call at (724) 658-3521 if you’d like to discuss this matter further. We look forward to hearing from you. Take care.

October 27, 2024

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Brian and Michele were very helpful and every step of the way I could not be more happy the way they helped me through the whole process way I could not be more happy the way they helped me through the whole process More

by micjmor

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Grantham

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Oct 27, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad Brian and Michele were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

October 03, 2024

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Greg Knauf and team were great to work with. Very happy with my order, purchase, and process. Very happy with my order, purchase, and process. More

by Jeff S

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Tony Oliva, Greg Knauf

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Oct 03, 2024 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience, Jeff! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

July 08, 2024

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Employee Rating

Time to trade in our Fusion. Albee did a great job finding the perfect vehicle! A beautiful Lincoln Corsair! Albee did a great job finding the perfect vehicle! A beautiful Lincoln Corsair! More

by paula.philfitts

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Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Albee Mangino

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Jul 08, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Paula: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

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Brian Hietsch

Sales & Leasing Consultant

Phil Fitts Ford & Lincoln

122 Reviews of Brian Hietsch

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