Brian Hessler

Awesome place to shop for your next vehicle. Great service and attention. Carlos Valentin was excellent thank you for your superb service and professionalism. 5 stars Great service and attention. Carlos Valentin was excellent thank you for your superb service and professionalism. 5 stars More

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I’m very disappointed with my experience at this dealership. I was excited to see this car. The advertised price for the car was around $18,500 online, and I was told the cash price would be about $ dealership. I was excited to see this car. The advertised price for the car was around $18,500 online, and I was told the cash price would be about $20,800. However, once I arrived, they tacked on a slew of additional fees, bringing the total to $24,500. How do you justify a $6,000 jump from the initial price? The sales representative I worked with was nice and professional, but unfortunately, the manager showed no interest in helping to resolve the situation or explaining the discrepancy. This lack of transparency and disregard for customer service left me feeling like my time was completely wasted. This dealership clearly only cares about money and not the people. Money is the only thing that matters to them, which is a huge red flag. Obviously, money is important in any business, but we are not spending a few dollars. We’re talking about thousands of dollars. For them not to care about the customer is just greedy. I would not recommend this dealership to anyone who values honesty, clear communication, or good customer service. More

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Last week after talking to supposed internet sales department and setting up a meeting with the woman representative that told us she would be there the next day to help us expedite our car purc sales department and setting up a meeting with the woman representative that told us she would be there the next day to help us expedite our car purchase, we arrived the next day only to find she was not there as promised. After at least 3 calls,emails,texts giving info ,trade,cash,specific personal information, we arrived and and basically started the whole process from scratch as they acted as if they had no information. I suspect that the internet sales department is not at the dealer to begin with but is an off dealership location just collecting calls. I can’t prove that though. We arrived at 12:45 am and left at 5 pm after a (Dog and Pony show) low balling our trade , saying that they wouldn’t even put it on there sales lot and it would be wholesaled out to car max for $13000 as it was to old to get financing for prospective customers. KBB was Average at $17500. So we told them we would pay cash instead. Even at full price with all the xx fees they refused our offer and would only accept cash if we purchased three worthless items from the financial dept and agreed to finance the car for at least 3 months (WHAT!). The extra add on items were scratch and dent warranty (On a car that is not made of metal so it would not apply) a clear wipe on fluid formula that would protect the infotainment screen for $200 and a service to locate the car if it were stolen (that’s what onstar does for free). So basically they want to negate cash,trade in, at full price plus fees in order to burden you with terms and extra crap you will never use. The salesman to manager show of going back and forth was exhausting as well as a joke. I tried to walk and talk my friend out of the purchase but they kept up there game ,wearing her down. After a failed no show for the internet sales, failure to get the sale done in expedited time, the sales show, lies about the trade,demands of purchasing useless add on and a very skilled slight of hand show we ad insult to injury this am by finding that the trade in was in fact a newly listed addition to there used car inventory at about $10 more that there offer. BEWARE of the lower than normal fees to entice buyers to buy as once you walk through the door you are at there mercy. I’ve never experienced such a dishonest, misleading, bait and switch dealer before. My advice would be to step clear of them at all cost. I hope that Karma serves them well. More

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I bought a brand new Dodge Ram 1500 from Napleton in Clermont FL. I've had nothing but problems with their service department. IF you can actually talk to someone and actually get any answers or a appo Clermont FL. I've had nothing but problems with their service department. IF you can actually talk to someone and actually get any answers or a appointment consider yourself lucky! I've called 4 times today to get a pretty costly repair done, twice I was told I'd get a call back. I never did. Once call I was told :they're all standing out front, that's why they're not answering the phones " the final time I was on hold for what seemed like 30 minutes. I have never had a good experience with Napleton. I would rather drive 50 miles to another dealer. More

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Thanks to Corey Warren did a great good job helping us purchase our vehicle. Jeep Sahara 2023. He was efficient, very helpful, professional and patient. He is a good access to the company. purchase our vehicle. Jeep Sahara 2023. He was efficient, very helpful, professional and patient. He is a good access to the company. More

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My pick up truck is more than 30 days away from a warranty repair and the mechanic simply crashed it in traffic while testing my car. The dealership didn't care about me, they simply turned their bac warranty repair and the mechanic simply crashed it in traffic while testing my car. The dealership didn't care about me, they simply turned their backs on me and I had to solve the problem they created. The loss from the carfax report (20% depreciation on the value of the car) is all mine. More

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My husband and I were talking to the dealership about a dodge ram sport and made an appointment to see it, on Saturday morning we went on to show our daughter and then we realized the truck was sold. We we dodge ram sport and made an appointment to see it, on Saturday morning we went on to show our daughter and then we realized the truck was sold. We were never notified about it selling. Prior to finding out it was sold we did their preapproval process and were told that it was a soft credit check but while my husband was talking to Mike from Kissimmee we both got notifications of a hard inquiry on our credit report. Fast forward to today (Monday) we called and said we are on our way to look at another vehicle a Dodge RamLaramie that was on their Clermont lot, we got there and test drove the vehicle and started the paperwork to buy it. While they got our trade in appraised and information we were then notified that the truck was sold. This happened while we were in the office buying the truck. They allowed someone online to buy it out from under us. We drove 1.5 hours and took off work to get this vehicle. The only thing we were told was “sorry”. This dealership does not care about their customers. They simple will see a vehicle out from under you! Avoid this dealership! More

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Went to trade in my Chevy, Courtney was very personable and professional regarding my needs. I will diffently use her again in the future.. thank you lynn and professional regarding my needs. I will diffently use her again in the future.. thank you lynn More

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Sales department was great. Service department is awful. I made an appointment over the phone to have my U Connect device updated. Over the phone, the rep asked me if I would be Service department is awful. I made an appointment over the phone to have my U Connect device updated. Over the phone, the rep asked me if I would be dropping the car off or waiting on the car. I specifically told her I’d be waiting. I get to my appointment and was told I had to leave it for 24 to 48 hours. Okay, if that’s the policy, I get that, but when I made the appointment that information was not provided. Aside from that, a software glad on a U Connect is a 15 minute process. I live an hour away, so this was a major inconvenience. I talked to the service manager and have never encountered a ruder individual in a customer service position. Needless to say, they have lost a customer for life. Back to Bill Bryan Dodge where they are up front about service expectations and always polite. More

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Purchased new 2022 Ram 1500. There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention an There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention and they said they would check the tire pressure. I explained that the pressure was good and they did nothing to fix it. 2. The rear window leaked and I made an appointment and took the truck in and dropped it off to get it replaced. I was told it would take about three hours. After about five hours I received a call saying that they did not have the time to fix it that day and to come get the truck. I was told I could schedule the repair person to come to my house and replace the window. I scheduled the repair and the repair person was 4 hours late and after the repair was completed I noticed scratches on the back of the cab on my brand new truck. 3. A paint touch up kit came with the truck when Ipurchased it. I later found out that the wrong color was provided. I asked if I could just bring in one they provided with the truck and swap it for the correct color. When I brought it to the attention of the dealer I was told that they didn’t have the correct color in stock and if I brought the paint that I had to them they would order the color I needed. It is a 30 mile round trip to Napleton. So I asked if they could have the paint delivered to my house and they told me no! They expect me to drive 60 miles to correct their mistake. I have had to make 4 trips to Napleton for service repair issues in the first year of ownership and they want me to make two more. That would make it 360 miles driven to Napleton to correct their issues. Napleton has done nothing right since the sale. On top of all that they send out surveys after the service and when I gave them honest feedback I received calls from the personnel blaming me for impacting their bonuses and reviews with my survey inputs. More

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