
Brian Helsing
Customer Experience Manager
Royal Moore Subaru
1326 SE Enterprise Cir
Hillsboro, OR 97123
29 Reviews
Write a ReviewDealership Experience
1 yr, 7 mos
Industry Experience
37 yrs, 10 mos
Languages Spoken
English
29 Reviews of Brian Helsing
March 10, 2025
Henry, Brian, Clint, and Cassidy are indescribable. From my intial call with Henry to walking out of the finance office with Brian, this was by far the best and smoothest experience I've ever had a dea From my intial call with Henry to walking out of the finance office with Brian, this was by far the best and smoothest experience I've ever had a dealership. Henry was cool, calm, and collected. He was patient and willing to answer any questions my wife and I had regarding the WRX. Royal Moore was able to price match another dealer for the same trim without any hesitation. Brian was also very accomodating. I've had some finance managers in previous situations pressure me into getting additional warranties even when explicitly denying. In fact, his calming demeanor and sharing the products from an educational rather than sales perspective convinced me to get something to protect my vehicle. Since I ended the purchase late at night, the detailers had left for the evening. They scheduled a time for me to come back, in addition to applying the service I had purchased. Lo and behold a scratch was found; I thought that I'd be out of luck since I had already taken the vehicle home. Not only did Royal Moore take full ownership of the situation, they did it with speed and grace. Cassidy is also an absolute treasure at Royal Moore; hope you get to meet her! She told me that Clint on the management team was able to get my door (with the deep scratch) repaired. This meant repainting the whole door. Previously, I thought that I was pretty fluid with what dealership I went to. This was totally unexpected and really proved to me how Royal Moore stands behind what they do. I did not feel pressured at any point. I felt like I was visiting an old friend at their home rather than entering a lions' den. This is the recipe that I wish more dealers had for selling cars. Creating an environment where guests want to come and buy. Thank you to the Royal Moore team for my wonderful car and for the incredible service. I will be back! More
Other Employees Tagged: Clint Edwards, Henry Hergenhan , Cassidy
February 26, 2025
Easiest transaction when buying a new car that I have ever had. Awesome people to deal with all around. Better prices than the rest of Oregon. Thank you all at Royal Moore for the amazing experience. Hig ever had. Awesome people to deal with all around. Better prices than the rest of Oregon. Thank you all at Royal Moore for the amazing experience. Highly recommended! More
Other Employees Tagged: Emmylea Krause, John Ammerman , Zander
February 22, 2025
We started our quest for a new car for our daughter with Ed early in the day. A few questions and a few test drives helped us make recommendations to her. Then she came out and did the same. Ed was patie Ed early in the day. A few questions and a few test drives helped us make recommendations to her. Then she came out and did the same. Ed was patient, knowledgeable, friendly, and not pushy which was greatly appreciated. Would recommend him for those looking for a new or used Subaru. More
Other Employees Tagged: Ed Walton
February 19, 2025
Everyone i came into contact with at Royal Moore was super friendly and helpful. From my experience just test driving to actually purchasing a vehicle, it was very easy and a smooth process all around! super friendly and helpful. From my experience just test driving to actually purchasing a vehicle, it was very easy and a smooth process all around! More
Other Employees Tagged: Emmylea Krause, Julio Valdes
February 14, 2025
Both Anthony, Zack and John were great. Knowledgeable and easy to work with. Thanks very much Knowledgeable and easy to work with. Thanks very much More
Other Employees Tagged: Zach Krause, John Ammerman, Anthony Baulknight
January 14, 2025
Our experience purchasing a 2025 Forester through Royal Moore could not have been easier. Jake and Alex are professional, informative and kind. Great choice of vehicle colors. Moore could not have been easier. Jake and Alex are professional, informative and kind. Great choice of vehicle colors. More
Other Employees Tagged: Sacramento Torres, Adam Cordova, Joshua Templeton, Alex Arellano, Jake Fisher
January 03, 2025
Everyone is friendly and consistently communicates with us! They didn’t push but asked questions and got me in the car I really wanted! us! They didn’t push but asked questions and got me in the car I really wanted! More
Other Employees Tagged: Jovanni Olague, Jim Rutherford, TJ Johnson, JD Dowell, Julio Valdes
January 01, 2025
Jd was GREAT so kind and patient. Nen was also SO nice, and Brian and Nathaniel. Thank you Royal Moore crew. Nen was also SO nice, and Brian and Nathaniel. Thank you Royal Moore crew. More
Other Employees Tagged: Jim Rutherford, TJ Johnson, JD Dowell, Nanliz Velasquez
December 29, 2024
December 29, 2024
My wife and I came back to Royal Moore Subaru for our now, 3rd vehicle in 6 years. We are always treated well and the kind and knowledgable staff is always helpful and appreciative. This is why we keep c now, 3rd vehicle in 6 years. We are always treated well and the kind and knowledgable staff is always helpful and appreciative. This is why we keep coming back! Thank you Alex, Jorge and Finance team! -Joseph More
Other Employees Tagged: Alex Arellano, Jorge Cortes
