

Brian Helsing
Customer Experience Manager
Royal Moore Subaru
1326 SE Enterprise Cir
Hillsboro, OR 97123
32 Reviews
Write a ReviewDealership Experience
1 yr, 8 mos
Industry Experience
37 yrs, 11 mos
Languages Spoken
English
32 Reviews of Brian Helsing
April 01, 2025
Low pressure salesman Jovanni was an absolute pleasure to work with. He was so kind and friendly & we felt he wanted to please us, not just ‘sell us a car’. Finance team was professional & friendly & gave us work with. He was so kind and friendly & we felt he wanted to please us, not just ‘sell us a car’. Finance team was professional & friendly & gave us a reasonable price for our trade in. We weren’t pressured to add on warranties or service plans. We went to Capital Subaru in Salem before heading to RM in Hillsboro (as we live in Salem) & had an abhorrent experience with them so RM was refreshing. More
Other Employees Tagged: Jovanni Olague, Zach Krause , Emily did our FaceTime call for Love Encore Delivery & she gets 10 stars!
March 30, 2025
Emmylea was so helpful with her after purchase follow up call in answering any questions etc. She’s very knowledgeable and seems to genuinely want to help. I also appreciate that you’re given several days call in answering any questions etc. She’s very knowledgeable and seems to genuinely want to help. I also appreciate that you’re given several days to drive the car before the call. She was a great part of the whole package. This is my 2nd time purchasing through Royal Moore Subaru and I’ve found from the sales dept. to the service center a pretty painless experience. Thanks! More
Other Employees Tagged: Emmylea Krause, Jovanni Olague
March 30, 2025
This is the 2nd time that Jovanni Olague has helped me. Once in purchasing a new car and once to lease. He is so knowledgeable and helpful and just a pleasure to go through the process with. I really appre Once in purchasing a new car and once to lease. He is so knowledgeable and helpful and just a pleasure to go through the process with. I really appreciate his and Emmyleas help. She too was able to answer all my questions and genuinely wants to help. From sales to the service center Royal Moore Subaru has been great to deal with More
Other Employees Tagged: Emmylea Krause, Jovanni Olague, Steve Lyle
March 10, 2025
Henry, Brian, Clint, and Cassidy are indescribable. From my intial call with Henry to walking out of the finance office with Brian, this was by far the best and smoothest experience I've ever had a dea From my intial call with Henry to walking out of the finance office with Brian, this was by far the best and smoothest experience I've ever had a dealership. Henry was cool, calm, and collected. He was patient and willing to answer any questions my wife and I had regarding the WRX. Royal Moore was able to price match another dealer for the same trim without any hesitation. Brian was also very accomodating. I've had some finance managers in previous situations pressure me into getting additional warranties even when explicitly denying. In fact, his calming demeanor and sharing the products from an educational rather than sales perspective convinced me to get something to protect my vehicle. Since I ended the purchase late at night, the detailers had left for the evening. They scheduled a time for me to come back, in addition to applying the service I had purchased. Lo and behold a scratch was found; I thought that I'd be out of luck since I had already taken the vehicle home. Not only did Royal Moore take full ownership of the situation, they did it with speed and grace. Cassidy is also an absolute treasure at Royal Moore; hope you get to meet her! She told me that Clint on the management team was able to get my door (with the deep scratch) repaired. This meant repainting the whole door. Previously, I thought that I was pretty fluid with what dealership I went to. This was totally unexpected and really proved to me how Royal Moore stands behind what they do. I did not feel pressured at any point. I felt like I was visiting an old friend at their home rather than entering a lions' den. This is the recipe that I wish more dealers had for selling cars. Creating an environment where guests want to come and buy. Thank you to the Royal Moore team for my wonderful car and for the incredible service. I will be back! More
Other Employees Tagged: Clint Edwards, Henry Hergenhan , Cassidy
February 26, 2025
Easiest transaction when buying a new car that I have ever had. Awesome people to deal with all around. Better prices than the rest of Oregon. Thank you all at Royal Moore for the amazing experience. Hig ever had. Awesome people to deal with all around. Better prices than the rest of Oregon. Thank you all at Royal Moore for the amazing experience. Highly recommended! More
Other Employees Tagged: Emmylea Krause, John Ammerman , Zander
February 22, 2025
We started our quest for a new car for our daughter with Ed early in the day. A few questions and a few test drives helped us make recommendations to her. Then she came out and did the same. Ed was patie Ed early in the day. A few questions and a few test drives helped us make recommendations to her. Then she came out and did the same. Ed was patient, knowledgeable, friendly, and not pushy which was greatly appreciated. Would recommend him for those looking for a new or used Subaru. More
Other Employees Tagged: Ed Walton
February 19, 2025
Everyone i came into contact with at Royal Moore was super friendly and helpful. From my experience just test driving to actually purchasing a vehicle, it was very easy and a smooth process all around! super friendly and helpful. From my experience just test driving to actually purchasing a vehicle, it was very easy and a smooth process all around! More
Other Employees Tagged: Emmylea Krause, Julio Valdes
February 14, 2025
Both Anthony, Zack and John were great. Knowledgeable and easy to work with. Thanks very much Knowledgeable and easy to work with. Thanks very much More
Other Employees Tagged: Zach Krause, John Ammerman, Anthony Baulknight
January 14, 2025
Our experience purchasing a 2025 Forester through Royal Moore could not have been easier. Jake and Alex are professional, informative and kind. Great choice of vehicle colors. Moore could not have been easier. Jake and Alex are professional, informative and kind. Great choice of vehicle colors. More
Other Employees Tagged: Sacramento Torres, Adam Cordova, Joshua Templeton, Alex Arellano, Jake Fisher
January 03, 2025
Everyone is friendly and consistently communicates with us! They didn’t push but asked questions and got me in the car I really wanted! us! They didn’t push but asked questions and got me in the car I really wanted! More
Other Employees Tagged: Jovanni Olague, Jim Rutherford, TJ Johnson, JD Dowell, Julio Valdes