Brian Griffith

Don’t trust them Lied to us when we bought a car. Left multiple messages for the general manager to return my calls. Can’t even get a return call to voice my concerns Lied to us when we bought a car. Left multiple messages for the general manager to return my calls. Can’t even get a return call to voice my concerns More

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Liars Brian the general manager lied to the better business bureau and us. Sold my wife a certified SUV with a burnt up transmission. My wife done the sale Brian the general manager lied to the better business bureau and us. Sold my wife a certified SUV with a burnt up transmission. My wife done the sale and they said it was a great deal. They took the vehicle back because Brian didn't want me contacting Toyota on them selling a certified vehicle in that condition. Everyone at the dealership is like you are bothering me, why should I have to deal with you. Cant speak much of their service department either due to them not knowing where the transmission dipstick is. And I was supposed to be confident that they could replace the transmission. Leon spoke with my wife and had her so upset that her nose bleed. More

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Friendly and Professional We called ahead about the car we wanted to test drive. They had a few up front waiting for us to look at when we arrived. The sales process was easy a We called ahead about the car we wanted to test drive. They had a few up front waiting for us to look at when we arrived. The sales process was easy and no haggling. They were creative to get us the right car to meet our needs and price. Everyone was attentive and professional. We look forward to working with them for servicing the car in the future. More

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Excellent experience I would like to thank Terry Sewell, Mark Wells and Chuck Hunt for a wonderful buying experience. I would highly recommend Toyota of Kingsport as my n I would like to thank Terry Sewell, Mark Wells and Chuck Hunt for a wonderful buying experience. I would highly recommend Toyota of Kingsport as my number one choice for a new vehicle. It's always a pleasure to deal with Brian Griffith and his staff at Toyota of Kingsport. More

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Very happy customer. My friend and I went to a couple of dealerships "just to look". That was my plan anyway. As we entered the front door, we were greeted by Brian. He wa My friend and I went to a couple of dealerships "just to look". That was my plan anyway. As we entered the front door, we were greeted by Brian. He was very nice and introduced us to our sales associate, John Martin. John really seemed interested in helping me find the type of car I wanted. He was also very helpful by finding a great deal listed on the website, that I was unaware of. It put a car I liked that was out of my price range, within my price range. Then, Shawn Thomason did his best to get a monthly payment that was more comfortable for me. I was very pleased with the experience I had, and it was easy considering this was the first car I'd purchased from a dealership. Everyone was friendly and helpful, and I would definitely recommend them to anyone who is looking to purchase a car. I really appreciate these folks, and am very pleased with my new (to me) car. I feel like I got a great deal. More

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Great Experince - Much Improvement We had a great experience purchasing our 2015 Avalon from Toyota of Kingsport. The Salesman (David) was very knowledgeable, helpful and friendly. Th We had a great experience purchasing our 2015 Avalon from Toyota of Kingsport. The Salesman (David) was very knowledgeable, helpful and friendly. The sales management (Chuck and Brian) were also very helpful and made an extra effort to get our business and meet our needs. There have been some significant improvements in the way they do business since the last time I was in the market for a vehicle. Thanks for making this one of the best new car purchase experiences I can remember. More

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Love Love my new used Toyota Highlander! These gentlemen worked with me and gave me an incredible deal! Outstanding customer service! You need a car go see these folks! worked with me and gave me an incredible deal! Outstanding customer service! You need a car go see these folks! More

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We have been buying our used vehicles from Brian Griffith and Marvin Tolley for 10 years. They are honest, sincere and trustworthy. We highly reccommend them to everyone looking for a new or used car. Wit and Marvin Tolley for 10 years. They are honest, sincere and trustworthy. We highly reccommend them to everyone looking for a new or used car. Without their professionalism and dedication to service, Toyota of Kingsport would surely suffer. Thanks, Diane Ison More

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Oscar and Brian were very nice to deal with, very friendly and made the purchase very easy . I have already recommended this dealership and salesman to other people friendly and made the purchase very easy . I have already recommended this dealership and salesman to other people More

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The men that I worked with at Toyota of Kingsport were exceptionally friendly and helpful. I came into the whole process not knowing what I was doing or how to get it done, however Marvin, Brian, and Shaw exceptionally friendly and helpful. I came into the whole process not knowing what I was doing or how to get it done, however Marvin, Brian, and Shawn walked me through the entire process step by step. Not only did they help me accomplish my goal, they exceeded my goals and every expectation that I walked in with. I would very highly recommend Toyota of Kingsport to my own family and friends any day of the week. You just cant beat the service and quality. Thank you More

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