Brian Edwards
Brian Edwards at Rusnak Bentley Rolls-Royce

Brian Edwards | Page 2

Service Manager

Rusnak Bentley Rolls-Royce

285 W Colorado Blvd
Pasadena, CA 91105

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11 Reviews

I began my automotive career over 22 years ago, as a car wash attendant at a local Mercedes-Benz dealership. Throughout the years I have advanced through the dealership gaining experience in the Parts Department, Marketing Department and Service Departments, which helps me provide the best assistance possible today. I joined the Rusnak Family in January of 2008 as a Service Advisor for Rusnak Mercedes-Benz, until recently promoted to my current position as Service Manager at Rusnak Service Center for Rolls-Royce, Bentley, Maserati, and Karma. I look forward to many more years here in the Rusnak Family, working with our great team to make each experience enjoyable.

Dealership Experience

7 yrs, 2 mos

Industry Experience

33 yrs

Languages Spoken

English English

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11 Reviews

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11 Reviews of Brian Edwards

October 24, 2019

Dealership Rating
Employee Rating

Poor Quality Service Poor Quality service, did not complete job..I had to figure out solution myself, improper answers to my questions, car no washed, inside left with bo More

by DRIPS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Ruben Granados

Oct 25, 2019

Rusnak Bentley Rolls-Royce responded

Good morning David Rips, Thank you for completing the survey regarding your experience after we spoke yesterday. Unfortunately, we inadvertently did not reinstall the SD card for your navigation after the software recall was completed as we should have. This serves as a great lesson for our staff to make sure the vehicle is returned after every visit as received. Unfortunately, the receptionist is not familiar with how each recall may be performed and may have relayed incorrect information in trying to assist you. We are happy to rewash the vehicle and clean any scuff marks present at your convenience. Due to the current demolition of the AVON building directly behind our location, we are experiencing a considerable amount of dust and debris this week. Please feel free to contact me directly at 626-316-5607. Brian Edwards Service Manager

2

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