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Brian Crandall
Refer Me
121 Reviews
Known for his outgoing smile and genuine demeanor, Brian is always out to win over customers. One way he accomplishes this is by keeping an “open door” and remaining accessible to all. Yet, it is Brian’s love of cars that keeps him on the showroom floor. Brian joined the Heiser family in 2004. He started in Sales yet quickly rose to the top, wearing a variety of hats along the way. Brian can empathize with employees and often helps coach them on improvement. He is seen as a versatile and friendly leader who understands the challenges and rewards of each role at the dealership. His motto is “treat everyone equally and with respect.” So, Brian encourages great service and revels in the outstanding online reviews the dealership receives. Oftentimes, they highlight feeling “valued” and remark on the way Heiser Chevrolet goes out for their customers. It’s a genuine effort that trickles down from the top, with Brian encouraging all to take the time to get things done right.
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121 Reviews of Brian Crandall
August 22, 2024
Everyone treats the client very well. Especially in service Dept. and the Finance Office. Brad & Brian are awesome Especially in service Dept. and the Finance Office. Brad & Brian are awesome More
by tallt22001
Verified CustomerOther Employees Tagged: Brad Sterling, Andrew Arndt
May 29, 2024
Service was awesome I will be back there to keep getting service done along with my family service done along with my family More
by Wunderjason
Other Employees Tagged: Brad Sterling, Nicole Darling , Michelle Kisiel, Chuck Konzen, Megan Shulta, Dave shepherd
May 17, 2024
Friendly, efficient and trustworthy:) Heiser’s service department is well run and easy to schedule. Thanks Heiser! department is well run and easy to schedule. Thanks Heiser! More
by lois
Other Employees Tagged: Nicole Darling
October 25, 2023
Always get to the problem without adding a lot of cost to the repair. Great place to take your car or truck. the repair. Great place to take your car or truck. More
by rc51
Other Employees Tagged: Jason Clark, PJ Geboy , Keith Jacobsen, Rafael Rivera
October 12, 2023
Very good service, very friendly, don't push customers when they are asking questions, very clean place when they are asking questions, very clean place More
by jujuspirit1
Other Employees Tagged: PJ Geboy , Hadeel Abujaber, Samantha Calmes, Keith Jacobsen, Ryan Koch, Asha McDaniel, Angela Resa, Megan Shulta, Service Team
October 10, 2023
Was t really informed to what was going on. I had to ask all the time. Not one update, disappointed. Wasted a whole day there when it was supposed to be around 3 hrs. And in the waiting room I had to ask all the time. Not one update, disappointed. Wasted a whole day there when it was supposed to be around 3 hrs. And in the waiting room, I got a cup of coffee and had ants in my cup. Told the receptionist and they didn’t even go check. The really got me going. I think someone should have checked. But nothing like nothing ever happened. I was going to upgrade my vehicle there. But won’t go there again. Disappointed customer More
by MMCUSTOM33
Other Employees Tagged: Ben Jarvis, Quinn Mihalski, Dawn Riedel, Rafael Rivera, Mary Ann Scaffidi, Megan Shulta, Service Team
September 12, 2023
I came to dealership on walk-in basis. Everything was thoroughly explained to me. Was able to get car repaired same day. Both General Manager and service representative were very helpful. Everything was thoroughly explained to me. Was able to get car repaired same day. Both General Manager and service representative were very helpful. Believe her name was something similar to Asha? More
by millyolsen
Other Employees Tagged: Asha McDaniel
August 31, 2023
The service staff at this dealership is top notch! They take care of everything I need on my off brand vehicles. They have some new advisors, but you can tell they care. They take care of everything I need on my off brand vehicles. They have some new advisors, but you can tell they care. More
by PETECOONEY85
Other Employees Tagged: Andy Schallitz , Keith Jacobsen, Asha McDaniel, Quinn Mihalski, Rafael Rivera, Megan Shulta, Service Team, I’m bummed I forgot his name, but the guy that sits in Mike’s old desk was great!!!
August 09, 2023
This was a Very quick and easy process . Both salesman and finance manager. Thank you Both salesman and finance manager. Thank you More
by CGBERNSTEIN1
Other Employees Tagged: David Shepard, Brad Sterling
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