Brian Coughlin | Page 12

We have leased two TL's and an MDX from Schaller and were always impressed with the friendliness and the quality of the expertise with which Terry treated us. We never left the lot without Terry giving us a always impressed with the friendliness and the quality of the expertise with which Terry treated us. We never left the lot without Terry giving us a full demonstraton of the the car's features. The service department was equally friendly and always took care of our needs in a timely manner. We have always felt like our business was valued by this dealership. Many times once you complete the transaction of lease or purchase they forget about you, not at Schaller. Because of these qualities we decided to make our last transaction a purchase rather than a lease. I do compare other dealerships to Schaller and I have not been to one that can exceed them in salemanship or service. More

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I have purchased numerous vehicles at Schaler Acura over the years and have always come away feeling that I have been treated fairly and honestly. Teri Lupacchino would go the extra mile to ensure that my the years and have always come away feeling that I have been treated fairly and honestly. Teri Lupacchino would go the extra mile to ensure that my questions, etc. were handled efficiently and resolved satisfactorily. Even though I moved further away and had other Acura dealers closer to home, I still felt more comfortable dealing with the people at Schaler Acura which I had come to know, trust and respect. This even included ongoing service for my vehicles. More

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I have been buying cars from Schaller for 22 years and having them serviced there. I have made my last 5 purchases through Teri Lupacchino. Dave Wiltsie has been the services manager the entire time. Sinc having them serviced there. I have made my last 5 purchases through Teri Lupacchino. Dave Wiltsie has been the services manager the entire time. Since I am still with Schaller after 22 years, I am obviously well pleased with my purchasing and servicing experiences. mcg More

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I had my first Acura, a 1999 TL, which I had serviced at Schaller until I traded it in. The entire service team was phenomenal, especially Brian and Dave. They knew me and my car, and when I would think i Schaller until I traded it in. The entire service team was phenomenal, especially Brian and Dave. They knew me and my car, and when I would think it needed a certain repair, they would be honest enough to let me know it didn't need it or the repair was to a lesser degree than I anticipated. They provided me with a loaner car or shuttle service when needed, always free of charge (and they don't make you fill the gas tank for the fuel used!) It was because of my great experience with the vehicle and Schaller's service department, that I returned to Schaller when I was ready to make another Acura purchase. I bought a CPO MDX from Teri Lupacchino, who was very knowledgable about the brand. She never needed to refer to a manual and was able to answer all my questions. I had contemplated getting another Acura for several years before actually making my purchase, and she remembered me as if I had just introduced myself. It is refreshing to deal with a luxury car dealership that doesn't have an "attitude", is completely professional and makes you feel welcome. More

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This was my second automobile purchase from Schaller. First, they are small, but get great prices and are as competitive with any of the larger dealerships in CT or MA. Second, they give great service. First, they are small, but get great prices and are as competitive with any of the larger dealerships in CT or MA. Second, they give great service. If inquiring through internet, Teri Lupachino will likely be your contact. She's been my contact for both purchases and she's outstanding. Responsiveness is incredible - gets back to you quickly, even if in off-hours. The business folks are also very nice - very knowledgable. Again, same folks I dealt with over 3 years ago (Brian and Brian, though forget their last names). Finally, the service department has the nicest people working in it of any dealership I have encountered. While I have only had maintenance done at Schaller, there have been some questions and issues that I wasn't sure about - they never tried to take advantage or create a cost for me. More

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I had an issue with my local dealer (Morande Acura), and personal friends that work for a Honda dealership highly recommended Schaller's service (plus their prices were about 20% lower for the original prob personal friends that work for a Honda dealership highly recommended Schaller's service (plus their prices were about 20% lower for the original problem of the timing chain needing to be replaced). They were kind and accommodating for the situation while attempting to resolve the issue with the other dealer and Acura Corporate. They diagnosed a new engine was now required, and although I would have loved a little more details on why or what exactly was wrong with it, it may have not been worth the time to fully diagnose, especially since the time of rebuilding would have cost more then just getting a replacement. I felt they were looking out for my best interest in the situation, where as with Morande I felt like they dismissed the problem to begin with and cost me several $1,000's more than the service needed to be. More

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