Brian Cavey

Excellent service and excellent customer service and knowledgeable staff. Technician is very nice and accommodating. knowledgeable staff. Technician is very nice and accommodating. More

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I have been a Koons Toyota customer since 1985. The service department has done all maintenance over the years. I had service done last week and Kevin Adams was professional and explained all that The service department has done all maintenance over the years. I had service done last week and Kevin Adams was professional and explained all that needed to be done. I won’t go anywhere else. More

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Service took too long, and one of the service issues with the rear seat belt wasn’t resolved the rear seat belt wasn’t resolved More

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At Koons Toyota of Annapolis customer service is great they take care of my 2021 Toyota RAV4 and good service advice they take care of my 2021 Toyota RAV4 and good service advice More

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Good customer service at Koons Toyota Annapolis. Good job taking care of my both cars . 2021 Toyota RAV4 and 2014 Toyota Camry . Certified technicians and great service advisors makes me feel comfor Good job taking care of my both cars . 2021 Toyota RAV4 and 2014 Toyota Camry . Certified technicians and great service advisors makes me feel comfortable to bring my both vehicles for service at Koons Toyota Annapolis More

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I had an excellent experience with this dealer. Easy to work with and answered all my specific questions. Very happy with my experience. work with and answered all my specific questions. Very happy with my experience. More

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Excellent service was in and out and no time, Excellent service was in and out and no time, everything that needs to be done was done in a timely manner. Excellent job. Thanks Brian. Excellent service was in and out and no time, everything that needs to be done was done in a timely manner. Excellent job. Thanks Brian. More

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I had a great experience with Brian Cavey, Assistant Service Manager. I had an appointment to rule out a flat tire. He checked it out right away and got me back on the road without having to wait. Bri Service Manager. I had an appointment to rule out a flat tire. He checked it out right away and got me back on the road without having to wait. Brian was very pleasant as was the entire staff . More

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FRAUD! Check behind to make sure completed what was billed I was told by the sales representative that if I purchased the premium warranty on my factory certified 2015 xse Camry when I purchased it last Thanks I was told by the sales representative that if I purchased the premium warranty on my factory certified 2015 xse Camry when I purchased it last Thanksgiving 18, that for the next three years all I would have to do is pay for gas, tires and brakes. So when I got home from a business trip Memorial Day weekend to find 2" of standing water in the bottom of the car, mold growing on the carpets, on the suede and leather seats, even mildew on the ceiling, and their service department told me the evaporator drain was clogged but I was responsible for the $3,600 in damages and I needed to file a claim with my insurance, I was not happy. Nor was I happy with the work that they did, the seats weren't put back correctly the trim wasn't put on correctly and the car still smelled like mildew when I picked it up on June 25th, the smell never went away. On July 23rd, (3 1/2 weeks later) I found standing water under the seat again, and I brought it right back to Koons Toyota. This time the service department says that the evaporator box is cracked, and it's a new leak, completely unrelated, and I need to file another insurance claim to fix the new water damage. I'm pretty sure no one in their right mind is going to believe that only 7 months after purchasing a factory certified Toyota with 50K miles on it that two completely unrelated leaks occurred in the same exact part of the car, three weeks apart from each other, and both flooded the car with water. So far the dealership is saying it's not their responsibility to fix. Everyone else I've talked to about this including 3 USAA adjusters and Toyota corporate thinks they misdiagnosed the problem in the first place, or at the very least missed the cracked evaporator box, and should be responsible for the damages, but the dealership is refusing to fix it. But that's not the worst part. At the beginning of the first (month long) water damage repair, they were also supposed to change the oil, rotate the tires and patch a nail I had in my back right tire, as part of the 60K mile certified / warranty maintenance agreement. The paperwork I took with me on June 25 stated that they patched the tire, rotated the tires, and changed the oil . But when I went to drive it off the lot, my back right tire was still low. So though the paperwork explicitly stated they had patched the tire and changed the oil, they had done neither. In fact, the nail was in the sidewall, so it could not have been patched. It had to be replaced instead. Then the service advisor thought to check the oil to make sure it had been changed, and it was black. It's not the first time that they have failed to rotate the tires, but I didn't think to look to make sure the oil had been changed on other visits. I never thought I would have to check over a Toyota dealership's work. I don't know if they changed the oil in that car once in any of the 3 times I brought it there, other than after I caught them. It would be one thing if they forgot, but the paperwork clearly stated the work had been done, and I have been trusting that paperwork. If the sidewall had blown out on the highway it could have killed me, my family, or somebody else on the road if I hadn't realized that tire wasn't rotated. 2 days later I was due to drive 600 miles to Lake Erie and back. That's not just abysmal service. That's complete negligence. Please heed my warning. You don't want to lose your time and especially your money chasing them down trying to get them to complete repairs, be out 24K so far like I am, or worse lose a family member because they didn't complete something you counted on in order to be safe on the road. Just go somewhere else. I sure wish I had. I wouldn't trust Koons Toyota of Annapolis with anything valuable, let alone the investment you are making in your future. I can't be the only person this has happened to either. More

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