Brian Burke

Sales team did not pressure; however, they not want to come off price. We agreed on 2 small fixes, paid a deposit and took care of paperwork. Scheduled pickup 6 days later. Once we left, communication s come off price. We agreed on 2 small fixes, paid a deposit and took care of paperwork. Scheduled pickup 6 days later. Once we left, communication stopped. We had to instigate every progress update. They did not meet original pickup date, but we had to call them to find out. Then, the finance department called wanting final down payment. We still did not have the vehicle. After we contacted the dealership 5 times our original salesman contacted us while on vacation. The sales manager never took time to reach out. We finally picked up vehicle a week later than agreed to. We never did talk to a sales manager or general manager. Overall, it feels like the dealership - especially management- does not care about their customers. The buying process was easy but there is zero management support for the sales team. Be advised. More

Report | Print

I had a great experience buying from Kris at Ed Martin Chrysler Dodge Jeep RAM. The whole team was great to work with—no pressure at all. When I told them I wasn't interested in the extended warranty, the Chrysler Dodge Jeep RAM. The whole team was great to work with—no pressure at all. When I told them I wasn't interested in the extended warranty, there was zero pushback, which was a refreshing change. I’ve been pressured to buy that every time I’ve bought a car, so it was really nice not having to deal with that. More

Report | Print

Absolutely the worst service dept. I have ever known! These people (Rob, Kevin, and brian) shouldn't never hold a position dealing with public. Deliberate lies and their practices j I have ever known! These people (Rob, Kevin, and brian) shouldn't never hold a position dealing with public. Deliberate lies and their practices just astonish me. I will NEVER go there again a deter everyone I can! I have videos, pics, and text to back what I'm saying if anyone wants or thinks of giving them business. More

Report | Print

Corey is the best Sells guy to ever do it! He will find the perfect car for you! #CoreyGotTheKeys #Edmartin He will find the perfect car for you! #CoreyGotTheKeys #Edmartin More

Report | Print

I purchased a 2025 Ram 1500 that has had 3 issues in under 200 miles of ownership. I’m told that RAM doesn’t have a solution for it and there’s nothing can do but I’m expected to drive this new truck ar under 200 miles of ownership. I’m told that RAM doesn’t have a solution for it and there’s nothing can do but I’m expected to drive this new truck around that has a check engine light on for an engine malfunction and a whining noise from the engine on cold starts. The 3rd issue is temporarily resolved. I requested to get out of the truck and get into another one so I could leave these issues behind. I was told I would be taken care of. Keep in mind I took a PTO day off of work to find a solution and common ground. I sat at the dealership for 2 hours and was patient. I was told several times that the GM is working on my deal. He didn’t even touch it and approached me realizing that I had been waiting. He told me he would be with me in 20-30 mins. He said I could leave and he’d call me to talk it out . I said that’s fine, I’m going to drive the 70 miles home and will expect his call. Well that call never came. I followed up through the day and was told he’s working on it just to be told once they were closed that they would look into it tomorrow. I’ve purchased 5 new vehicles at this dealership and was treated like this? I can’t wrap my head around how this is acceptable. The lack of empathy, professionalism, desire to do right, and transparency about the ordeal are prevalent. I was also told that I would have to come more out of pocket on the new vehicle to get out of the seriously flawed one I have. I genuinely in good faith wouldn’t think Mark Harrison would let this fly. I’ve been loyal, patient, and as understanding as I can be in this matter. To be led on, not prioritized, and not respected is inexcusable. More

Report | Print

Robin was great! She was very helpful by getting me the best deal possible and having the patience on a Saturday afternoon to make things happen! She was very helpful by getting me the best deal possible and having the patience on a Saturday afternoon to make things happen! More

Report | Print

They were absolutely wonderful to work with and very professional! They made my dreams of owning a Jeep come true! professional! They made my dreams of owning a Jeep come true! More

Report | Print

I was suppose to be reimbursed for the buy 3 tires get 1 free special and never did. Contacted Brian Burke and he never got back with me. free special and never did. Contacted Brian Burke and he never got back with me. More

Report | Print

It was a wonderful process. They were professional and educational. I will definitely recommend to my friends and family. They were professional and educational. I will definitely recommend to my friends and family. More

Report | Print

Robin and Brian were an absolute pleasure to work with. Without a doubt the best experience I’ve ever had at a car dealership. I would highly recommend this team to anyone. Without a doubt the best experience I’ve ever had at a car dealership. I would highly recommend this team to anyone. More

Report | Print