One of our most popular service advisors. Brian was the fixed operations director for 26 years in Los Angeles before he visited Santa Fe and found his new home. Since then, he's been a dog recuser for greyhound racing. He also is a co-owner of a real estate company. Schedule service with Brian https://www.toyotaofsantafe.com/service/schedule-service-brian-brannan/ Direct: 505-992-1534 Service Appointments: 505-992-1787 Parts: 505-795-7418 For these Numbers call 505-982-1901 followed by ext 9, then at the prompt dial this extension My ext: 157 Used Car Recon ext: 205 Service ext: 256 Parts ext: 255
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Write a Review108 Reviews of Brian Brannan
October 13, 2023
Service department misdiagnosed a problem with the PCS and DRCC radar system on my 2021 4Runner. They claimed that someone had previously permanently disabled the system and thus it was necessary to rep and DRCC radar system on my 2021 4Runner. They claimed that someone had previously permanently disabled the system and thus it was necessary to replace the entire radar system -- to the tune of over $3,900. Although I insisted that the ONLY work I have ever had done on my 2021 4Runner was replacement of the windshield over two years ago. How on earth could that be the source of the problem? Damage done two years ago with no symptoms until 2 weeks ago? They were incredibly arrogant and insulting to my intelligence (I am a retired electro-mechanical engineer). I called the Toyota dealer in Boulder, CO (where I bought the car), and they said it sounded really fishy to them. So I made an appointment at American Toyota of Albuquerque. They found a slightly bent front bumper bracket. They replaced it and re-calibrated the system. Took about 90 minutes. Total cost to me was $703. The system now works fine -- just like new. If I had stuck with Toyota of Santa Fe, it would have cost me an additional $3,200, AND IT STILL WOULD NOT HAVE BEEN FIXED because the bumper was the real problem. And replacing the entire radar system was NOT required, as they had INSISTED.. When I went back to Toyota of Santa Fe to get reimbursed for their grossly incompetent diagnosis ($184), they wouldn't even apologize for their error. Some people might think that they were trying to scam me, but I think it is more likely just arrogance and incompetence. I will NEVER do business with them again! And neither should you. More
July 26, 2023
The work to reattach my rearview mirror took just 20 minutes. Everyone I saw and dealt with was helpful and friendly. I told a friend, "Next time, buy a Toyota from Toyota of Santa Fe." minutes. Everyone I saw and dealt with was helpful and friendly. I told a friend, "Next time, buy a Toyota from Toyota of Santa Fe." More
Other Employees Tagged: Miguel Brizuela, Irlanda Marquez
July 25, 2023
Brian Brannan always provides great customer service. His descriptions of needed work are clear and direct. He returns calls and keeps me posted on my car’s status. Brian is what keeps me returning to th His descriptions of needed work are clear and direct. He returns calls and keeps me posted on my car’s status. Brian is what keeps me returning to the dealership instead of getting work done elsewhere. More
July 15, 2023
Trustworthy and friendly. I especially appreciate Cisco and the ride. Excellent work by everyone! I miss Frank, hope he is back soon. I especially appreciate Cisco and the ride. Excellent work by everyone! I miss Frank, hope he is back soon. More
Other Employees Tagged: Frank Guerra
July 14, 2023
My experience was terrific. ...easy check in, waited in comfy waiting area. The team's customer service and full explanation about the work on my vehicle was excellent. ...easy check in, waited in comfy waiting area. The team's customer service and full explanation about the work on my vehicle was excellent. More