Brian Bearce

rickyshoulars responded

Thanks for reaching out but I do not have faith that there will be any resolution. The incident of poor customer service is not my first with Brown's. A few years ago, I purchased another used vehicle from the dealer. After having the vehicle for a while, I received an email stating that I was eligible for an oil change special. I scheduled the oil change and reported to have the work completed. At check out, I was informed that I owed more than the advertised price. I spoke with a service manager about the price difference. He informed me that I had communicated with a computer when I scheduled the oil change, that my vehicle required more oil and that I would not get the oil change at the advertised price. I paid the regular price and reported the incident Brown’s management via email as I had included all of the vehicle specifications when scheduling the service. I never received a response, so I left the matter alone and decided not to do business with the dealer again. Fast forward to this year, I went back on my word and purchased another vehicle from the dealer after previously making a promise to myself not to deal with the dealer again. I feel that everyone is entitled to second chances. I carried my vehicle back to the dealer after having it for two days due to lights on the dashboard coming on. I was questioned by the service manager, told that I did not have an extended warranty and that the vehicle had been checked prior to me purchasing it and that no lights were on at that time. My mind was telling me to cancel our contract/agreement as I was still in my three-day window to cancel my agreement. I went against my better judgement and decided to go forth with the agreement. I was thinking that everyone deserves a second chance. I have learned to follow my initial instincts. I have my “We Owe You” document noting that my first oil change and tire rotation will be free. I am seriously thinking about taking my vehicle to a Ford Dealer and paying for the services out of pocket to avoid any further customer service issues. I must say that this ordeal has taught me a valuable lesson; Fool me once, shame on you; Fool me twice, shame on me.