Brian Baker
Brian Baker at Phillips Chrysler Jeep Dodge Ram
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Brian Baker

Product Specialist

Phillips Chrysler Jeep Dodge Ram

3440 S Pine Ave
Ocala, FL 34471

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4.7
143 Reviews

Dealership Experience

8 yrs, 4 mos

Industry Experience

12 yrs, 5 mos

4.7

143 Reviews

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143 Reviews of Brian Baker

June 22, 2024

Dealership Rating
Employee Rating

Great service. We came in with an emergency and had to replace our truck fast. Brian was thorough and knew exactly what we needed to get us going. With no pressure More

by MIKEY13
Service Time
Recommend Dealer
Yes
Jun 23, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thanks, Mikey, for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 15, 2024

Dealership Rating
Employee Rating

The service department they don't stay in touch with your customers they don't give you numbers that you can call them overall I rate yours customer service counter 000 More

by JGERCKEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 17, 2024

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

May 30, 2024

Dealership Rating
Employee Rating

I was called to make an appointment for air bags, it took 4 appointments to actually have the bags there to install, then they told me about the read end recall(they inspected it at air bag recall time), I s More

by chrisinocala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 30, 2024

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, Chris, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

May 31, 2024

chrisinocala responded

I called Mr Winkler, as expected he didnt answer....The owners of this company need to hire trained customer service employees. Or send the ones you have to be trained in customer service. Mr Colon, at the parts desk, ESPECIALLY needs to trained. Colon just doesn't care about customers or their experience at the dealership

May 25, 2024

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Employee Rating

Very quick efficient & polite staff Even tho we were not paying customers Just brought vehicle in for a recall More

by MARGDAVBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

May 11, 2024

Dealership Rating
Employee Rating

Brian is top shelf, all the way. Intelligent, friendly, helpful, guiding, etc. Dealership is clean, appears well organized and comfortable. More

by WUZFUZZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Roberts

May 11, 2024

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that Brian was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

April 27, 2024

Dealership Rating
Employee Rating

Very professional and efficient team thank you associates are very helpful and friendly thank you More

by TIGEREYES1047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

April 12, 2024

Dealership Rating
Employee Rating

Finally have my truck all put back together again. Thank you for Karl in parts dept and Derek in service department. More

by ROBINWILDY1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karl parts and Derek in service

Apr 12, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thanks, Robin, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

April 05, 2024

Dealership Rating
Employee Rating

I wanted an upgrade with my Challenger. Brian took care of everything super fast at the minute to save me money and put me in a better car,a better interest rate and better all around price. More

by HICKMANJOHN303
Recommend Dealer
Yes

Other Employees Tagged: Brian Baker

Apr 05, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback. It's great to hear that Brian delivered such an excellent experience! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

March 29, 2024

Dealership Rating
Employee Rating

Everyone was very attentive. Great customer service and provided options to me when exiting my lease. More

by rhonda.klusendorf
Recommend Dealer
Yes

Other Employees Tagged: Brian Baker

Mar 30, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Rhonda, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

Mar 29, 2024

rhonda.klusendorf responded

Highly recommend Brian Baker, he was great for my first purchase at Phillips and my in-laws have been buying from him for years.

March 08, 2024

Dealership Rating
Employee Rating

Brian was very professional and excellent salesman Dale Coleman was also a professional and caring manager to myself and daughter. Very happy with our purchase. More

by JUCKIE1
Recommend Dealer
Yes

Other Employees Tagged: Brian Baker

Mar 08, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thanks for your feedback on your recent visit to Phillips Chrysler Jeep Dodge Ram. It's great to hear that Brian and the team were able to assist you and that you had such a positive experience. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

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