Brian Adkins

I booked a time to bring my Truck in for just a normal yearly inspection so I could get a new license registration. They told me on the phone when I called to make the appointment that it should only tak yearly inspection so I could get a new license registration. They told me on the phone when I called to make the appointment that it should only take less than 15 minutes. When I came it they could not find that I had an appointment. I showed them on my phone the message I got back that confirmed my appointment. They finally asked for my phone number and the appointment was found. I again asked how long the inspection should take. I was told it should only be about 15 minutes. I waited in the sitting area for 45 minutes and then went out to ask what the problem was. I was told they would check. After another 15 minutes I was told they would have the truck ready in just a few more minutes. I was told they could go ahead and take my money and speed things up. That did not help speed things up though. I eventually got my vehicle and got ready to get in, but noticed the running boards did not come out automatically as usual. I tried several things to no avail. I went back in and tried to get help but was told it would be a little bit. I then told them forget about it and I would go somewhere else to have it checked. When I got home I found that for whatever reason someone had disconnected the running board connection. It was hanging down and very noticeable. It was not something that was an accident but had to have been done on purposed because of the way the box was pulled out. I would not recommend the service department for this location. I have never had to wait and be disrespected as this before. The vehicle is only 8 months old and a 2024 model. I will do my best to avoid this dealership in the future. The people I have worked with before do not seem to be there now and maybe that is the issue. I did not know the people that waited on me. More

by crkolb Verified Customer Verified Customer

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Great customer service. Wonderful attentive employees. Very quick and easy to deal with. Will be back Wonderful attentive employees. Very quick and easy to deal with. Will be back More

by sydneyholder123 Verified Customer Verified Customer

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Have already written a review. Do I have to keep repeating everything. They are wonderful Do I have to keep repeating everything. They are wonderful More

by galejohnson794 Verified Customer Verified Customer

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Brought my 2021 Kia Telluride to AutoStar for a yearly registration inspection. They took my car right away and inspection was 25 min. Passed inspection and they were extremely nice and I was on my way. T registration inspection. They took my car right away and inspection was 25 min. Passed inspection and they were extremely nice and I was on my way. They didn't try to upsell me on anything and I will be coming back here in the future for servicing. More

by PAULLEVINE5 Verified Customer Verified Customer

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Thank you, Caitland and James for making our buying experience at Auto Star go so smoothly every one was so courteous and I have never had such a pleasure working with These two closing on a vehicle de experience at Auto Star go so smoothly every one was so courteous and I have never had such a pleasure working with These two closing on a vehicle deal as I've had at this dealership I'm in my sixties and have bought several vehicles in my life but this has been my best. Thank you again! More

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I bought a new 2024 Silverado Pickup 3 months ago from AutoStar. The truck has been wonderful. Unfortunately, I all of a sudden had a number of Issue with the Lane Assist, Adaptive cruise control, the G AutoStar. The truck has been wonderful. Unfortunately, I all of a sudden had a number of Issue with the Lane Assist, Adaptive cruise control, the Google apps, and the Internet/data hotspot a week ago. I called Holly and she and Danielle me up with a visit almost right away. I took the truck in and Holly was there to apologize as well as the Service Manager. The service center went through the truck for around 6 hours. They reviewed every software update, checked for error codes and looked at updated documents and rode with me in the truck so I could show them what I was experiencing. During the whole visit, Holly and Danielle were constantly coming in to give me updates on what the service people were doing as well as what they found. When I left the had addressed every issue I had and fixed them. There was an issue with the Onstar internet/data. They told me what to explain when I called Onstar. I called them and within 15 minutes the issue with the data connection was fixed. They had to reinstall software and reset my connection and it was done over the air. You wil1 not find a more dedicated staff or a responsive one for servicing a vehicle. They also work as a team and don't throw anyone under the bus. I have been buying and having vehicles serviced for over 55 years and have never seen this level of customer service in any of three states. Thanks you to the staff at AutoStar for taking care of me. I may have left out a service technician but I did not meet them all so sorry if I left someone out. More

by crkolb Verified Customer Verified Customer

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Awesome job found the problem with my car and got it fixed the same day fixed the same day More

by WJSTINES Verified Customer Verified Customer

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I went online to make my appointment. When I got there, they had no appointment for me but were able to work me in with no problem. Apparently, online appointments do not go thru to the When I got there, they had no appointment for me but were able to work me in with no problem. Apparently, online appointments do not go thru to them. Great experience overall. More

by EKB1111 Verified Customer Verified Customer

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It's a great place the people are so welcoming the only thing is the wait tiim thing is the wait tiim More

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