Brett Younger

I always bring my car to Sloane Honda for services it is always done with satisfactory work. always done with satisfactory work. More

Report | Print

Awesome experience! Great dealership, I’ve been using them since 2009 and got 6 great cars. Glenn is the best person to work with, he makes everything go smoothly and qu Great dealership, I’ve been using them since 2009 and got 6 great cars. Glenn is the best person to work with, he makes everything go smoothly and quickly. More

Report | Print

I really recommend this dealer, all staff very professional. Plus the attention to the customer is great. professional. Plus the attention to the customer is great. More

Report | Print

I was very disappointed with my experience with Sloane Honda Philadelphia. I arrived with prearranged financing with Capital One Auto Finance with good credit. I specifically asked them not to "shop my cr Honda Philadelphia. I arrived with prearranged financing with Capital One Auto Finance with good credit. I specifically asked them not to "shop my credit" and they assured me that they would not. The dealership submitted loan applications to 3 different lenders, resulting in 12 hard inquiries. The lenders who received my applications informed me that the loan amounts requested with thousands of dollars higher than the approval amount I previously obtained. The application that was submitted states that it would not be processed if it is incomplete. My application was incomplete, missing key information. The dealership took the position that I was aware that they would shop my credit which was a complete mischaracterization of the matter. Why would I ask them to apply for a loan when I had an approval? They submitted an application to a credit union that I was not affiliated with. There was no permissible purpose to shop my credit, since I had arranged my approval. The states AG, FTC and other regulators are looking into this, due to the serious violations and deceptive practices. My recommendation is to write up an addendum and have them sign off that they will not shop your credit, if you have prearranged financing. More

Report | Print

Friendly knowledgeable work force so easy to deal with felt very comfortable dealing with eac department felt very comfortable dealing with eac department More

Report | Print

Best car buying experience I have ever had. Time Graham was amazing to work with, he definitely made the whole experience stand out. I 100% recommend working with him. Time Graham was amazing to work with, he definitely made the whole experience stand out. I 100% recommend working with him. More

Report | Print

MUST READ LONG BUT VERY WORTH IT! AVOID THIS PLACE AT ALL COSTS! THREE MANAGERS INVOLVED Brett Younger, Gene Drak & Tom Hyndman FYI-The car was purchased about 6 months ago. Apparentl AVOID THIS PLACE AT ALL COSTS! THREE MANAGERS INVOLVED Brett Younger, Gene Drak & Tom Hyndman FYI-The car was purchased about 6 months ago. Apparently they don't have an interpreter in the service department but do sometimes in the sales department so I went here with my neighbor to help him get his car fixed because of a language barrier. He purchased a 2019 Honda Pilot & a warranty from here. Brought it in for severe jerking. They said it needed the transmission oil flushed & if it continued, up to 30,000 miles from the time it was flushed, bring it back & they'd change the torque converter. Bill for the transmission oil flush was a little over $300 & still under warranty. The following day there was a big puddle of oil under his car. Sloane at first refused to look at it because the team that did the job wasn't there. After relentlessly arguing my neighbors had to take it to a mechanic right down the road who was nice enough not to charge them to look at it & told them Sloane never put the plug back so the oil drained. Went back to Sloane told them it was looked at what was missing & still had to argue for them to fix their own mistake, eventually did. Not even 10,000 miles later the severe jerking is back. Currently the car is at Mike Piazza Honda in Philadelphia. Piazza said its the torque converter however looking at all the service notes in the computer this was an issue Sloane Honda is responsible for. We went to Sloane first we spoke to Tom Hyndman who basically said because the warranty is over now they won't fix their mistake regardless of what the paper says that they had given us about returning if the jerking continues. They masked the problem right before the warranty was almost up & wouldn't honor what the service receipt stated from when the oil flush preformed about returning, if it continued, to have the torque converter changed. So we spoke to another manager Gene Drak. Explained the entire story to Gene, he said the general store manager Brett Younger will be in tomorrow morning come speak to him then. First thing in the morning we went back AGAIN to speak to Brett Younger the general manger however he was to busy to assist us Gene Drak said. Gene said he explained the issue to Brett & word for word he said, "out of courtesy we will replace the torque converter" any other issues would be out of their hands because the warranty is up & they are fixing what we had discussed prior to the warranty expiring. Told us make an appointment in service department for the torque converter out of courtesy & bring the car from Piazza. Before we went to the service department I asked Gene how could I get the transmission oil receipt looked at since it was under warranty I was confused to why it was over $300, told me to show it to the service department when making the appointment & they'll check it out. Went over made the appointment for the courtesy service & after asked about the receipt for the transmission oil flush & the warranty & he explained regular maintenance isnt covered by warranty. Shortly after leaving Sloane calls saying he no longer needs to bring the car from Piazza to Sloane & that Piazza will do the work & Sloane will send them a check. Shortly after that phone call Mike Piazza called & said Sloane reached out to them said to start the work & Sloane will send them, Piazza, a check for $300. Piazza asked about the rest, almost $3000, & Sloane said that’s the customers responsibility. Piazza didn't feel that was right & called to let us know them know. Nobody at Sloane spoke to us about a price or check because the torque converter was being done out of courtesy. However they TRIED to sneakily go behind their customers back, have a ton of work done & stiff us with the bill, gratefully Mike Piazza Honda didnt allow it. We denied the $300 check that was not at all what we agreed to, we're paying Mike Piazza Honda out of pocket & taking Sloane Honda to court. THIS WAS DONE BY ALL 3 MANAGERS at Sloane Honda Brett Younger, Gene Drak & Tom Hyndman. BE VERY CAUTIOUS More

Report | Print

We received fast, friendly service. Nicole provided timely communication regarding progress and issues encountered. It is always a pleasure dealing with Sloane Honda. Definitely a good experience! timely communication regarding progress and issues encountered. It is always a pleasure dealing with Sloane Honda. Definitely a good experience! More

Report | Print

On 07/29/2021 I went to Sloane Honda at Bustleton Avenue and Haldeman Avenues to buy a car. The Salesperson JOHN RIVERA showed me , Model : 2022 Honda Odyssey EX-L VIN : 5FNRL 6H79NB032425 Stock and Haldeman Avenues to buy a car. The Salesperson JOHN RIVERA showed me , Model : 2022 Honda Odyssey EX-L VIN : 5FNRL 6H79NB032425 Stock # : 5200896 The MSRP of the car was $42,582 and I agreed to pay that in full and gave a check for $500 to confirm the agreement. I was informed that because of Covid the car will be handed to me on 08/05/2021. On 08/05/2021 when I went to pick up my car they tried to trick me by giving me a car with a different VIN : 5FNRL6H78NB031783 for which the MSRP was $40,580. I agreed to buy that car even if they lied about it, however they told me that I had to pay the original MSRP of $42,582. I told them that if I were paying the original MSRP I would wait for the original car. How can they sell me a car at a higher MSRP even when they aren’t delivering me the car which we agreed upon. They started arguing with me whilst they were doing a fraud by handing me a different car. I went to speak to the manager. He was rude, upon asking his name he told me that he won’t give me his name either. I told them to refund me my $500 agreement money after looking at their Rudeness and Racist behavior towards me. They told me that it will be delivered to me after 10 business days. I would suggest that anyone who is willing to buy a car from this place should rethink. Their way of doing business is absolutely diabolical and they try to fool the customer and do fraud. Upon asking for the original car they get rude. In my life I have never seen such customer service and never thought they would try to cheat me. It was absolute shambles and I wish to soon see them in court. I am attaching all the proof to this review. Hope this review helps other customers to be aware of the money leachers and the parasites. More

Report | Print

For buying my first car, I couldn’t have asked for more of an incredible experience. John did a amazing job working with me to get the best deal and car of my dreams. He effectively communicated every step of an incredible experience. John did a amazing job working with me to get the best deal and car of my dreams. He effectively communicated every step of the way and when we ran into some issues, on my end, he made sure to exhaust every option until we found a solution. I told John that I didn’t want to leave the dealership without my first car and he made it happen. Thank you to John, Michael and Brett for working with me to make buying my first car an experience I will not forget! More

Report | Print