Brett Sopocy
Brett Sopocy at Greenway Kia West

Brett Sopocy

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.6
113 Reviews
4.6

113 Reviews

Write a Review

113 Reviews of Brett Sopocy

November 14, 2025

Dealership Rating
Employee Rating

Great customer service Brett made my experience smooth and kept me informed with everything that was being done to my vehicle. He was very knowledgeable and communicated with me by text or phone. Great cu More

by Arik
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy

November 14, 2025

Dealership Rating
Employee Rating

Great customer service Brett made my experience smooth and kept me informed with everything that was being done to my vehicle. He was very knowledgeable and communicated with me by text or phone. Great cu More

by Arik
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy

November 14, 2025

Dealership Rating
Employee Rating

Great customer service Brett made my experience smooth and kept me informed with everything that was being done to my vehicle. He was very knowledgeable and communicated with me by text or phone. Great cu More

by Arik
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy

November 14, 2025

Dealership Rating
Employee Rating

Great customer service Brett made my experience smooth and kept me informed with everything that was being done to my vehicle. He was very knowledgeable and communicated with me by text or phone. Great cu More

by Arik
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy

November 14, 2025

Dealership Rating
Employee Rating

Great customer service. They explained how long the wait was going to be. If I wanted to stay or leave. They had a shuttle More

by Bridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 13, 2025

Dealership Rating
Employee Rating

Excellent good ? ??? I love the attention and service. Quality work and excellent customer service More

by vasquezcarmenvictoria70
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy

November 12, 2025

Dealership Rating
Employee Rating

The dealership itself has a few issues with wait times and communication. The manager Mark is not pleasant to speak with and comes off very rude if you’re asking clarifying questions. He seems condescendi More

by jasminejedwards91
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Foster, Gabriel Taurus

November 12, 2025

Dealership Rating
Employee Rating

Britt was awesome all staff is helpful as well Britt was very helpful made sure I received my car by 430 More

by willatriceharvey
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy

November 08, 2025

Dealership Rating
Employee Rating

Appreciate the services I received and my representative to tell me excellent you sky and polite clear at explaining the service with excellent and if I had any questions he answered them in a good manner w More

by davidbutler2033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Greenway Kia West responded

Hi David, thank you for your thoughtful review! We’re so glad to hear that your service representative took the time to clearly explain everything and made your visit a positive experience. Our Kia service team at Greenway Kia West takes pride in providing transparent communication and excellent care every step of the way. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Mark Foster, Service Manager · markfoster@greenwayauto.com

November 08, 2025

Dealership Rating
Employee Rating

Wait time needs improvement, was there for a whole day waiting for my vehicle to be looked at, happened twice both visits. More

by Denarz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keiara Lluberes

Nov 10, 2025

Greenway Kia West responded

Hi Denarz, thank you for taking the time to share your feedback. I’m truly sorry to hear about the extended wait times you’ve experienced during your visits — that’s not the level of service we strive to provide. I’d like to look into this personally and see how we can improve your next experience. Please reach out to me directly at markfoster@greenwayauto.com so I can review your visit details and follow up with our service team. — Mark Foster, Service Manager

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