Brett Robinson

Vivian was very responsive and helpful while the techs tried to understand why I have “indicator messages” constantly going off. However I am still having messages popping up. This issue needs to be reso tried to understand why I have “indicator messages” constantly going off. However I am still having messages popping up. This issue needs to be resolved. When you pay for, and choose to drive a Mercedes, you shouldn’t have to deal with messages constantly popping up while you drive. More

by matt_molen Verified Customer Verified Customer

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Super nice staff! I had an amazing experience as they were patient with our situation and we were able to get into an awesome Mercedes that fit our situation perfectly I had an amazing experience as they were patient with our situation and we were able to get into an awesome Mercedes that fit our situation perfectly. More

by ISHIGAKI.RAI Verified Customer Verified Customer

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Service always a good experiance. Management and Sales are great to work with. I recommend them all the time. Management and Sales are great to work with. I recommend them all the time. More

by WHEELWERKSMIKE Verified Customer Verified Customer

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They’ve always been very good to me, and my entire family! My daughter now has a Mercedes as well! We appreciate the kindness and professionalism we’ve experienced with Ken Garff Mercedes! family! My daughter now has a Mercedes as well! We appreciate the kindness and professionalism we’ve experienced with Ken Garff Mercedes! More

by matt_molen Verified Customer Verified Customer

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This was the best car buying experience I've ever had. Dave made the process easier. Unlike another dealership, he took me seriously. The next day, i took the car back in for seat, paint and windshield Dave made the process easier. Unlike another dealership, he took me seriously. The next day, i took the car back in for seat, paint and windshield protection and again, I was treated very well. More

by Adriana8 Verified Customer Verified Customer

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Outstanding dealership and great staff. I have confidence in all they do for both of my Mercedes . I have confidence in all they do for both of my Mercedes . More

by TONYK3 Verified Customer Verified Customer

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I have purchased a vehicle from this dealership and after two months of horrendous experience from the sales person all the way to the management I could say the sales sales person at least is very tentative two months of horrendous experience from the sales person all the way to the management I could say the sales sales person at least is very tentative and willing to communicate. I’m expecting to rectify the supercharger adapter was send it out to me, which is a never got it been lost by UPS send a picture to me which is I send the proof back to the sales person to to prove that the UPS send that two picture for the same item with a different tracking number which on that day happened to I receive another item from a different company and I sent all that proof to the sale person to speak to UPS even said my text the other day didn’t bother even Reply. In addition from the sales all the way up to now is the experience was horrible. They send the car out to me have a lot of swirl on the car and I have to fight them to pay for correction of the painting. They didn’t even pay the full amount I have to contribute it, that’s how bad they are. They blame me to the poor sales person. I even attempt to speak to General manager, which I did. He promised to call back. He never did, which is odd for a general manager . I also speak to the sales department general manager, Brett Robson, which is he’s terrible every time they try to blame the salesperson which is very difficult since they are over seeing him and if he’s making a mistake, they should correct it so please please stay away from this place don’t buy any cars from them specially, from out of state that’s where I am . I fly there and told them when I’m arriving, but they were making an excuse for the wasn’t ready and didn’t allow me to see the car either. And I trust them to send me a car without having any any swirl on the paint and didn’t do that the tenting right. Just stay away from them I think shame on them More

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The sales and service departments were excellent. Very prompt and helpful. Overall a great experience. Very prompt and helpful. Overall a great experience. More

by DAVE@MONEYHUN.COM Verified Customer Verified Customer

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The customer service I received was outstanding! My car buying experience could not have been any better. Brett (Sales), Spencer (Sales) and Carson (F&I) are awesome. It was the best car buying e My car buying experience could not have been any better. Brett (Sales), Spencer (Sales) and Carson (F&I) are awesome. It was the best car buying experience I have ever had. I will only purchase my vehicles from Ken Garff Mercedes moving forward. More

by matt@hydroshield.com Verified Customer Verified Customer

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Dillon (sales) and Rossi (F&I) gave me the best car purchasing experience I’ve ever had. They prepared for my appointment and had a selection of cars that met my checklist ready for my arrival. Trade-i purchasing experience I’ve ever had. They prepared for my appointment and had a selection of cars that met my checklist ready for my arrival. Trade-in, finance, and closing the deal was a breeze. I felt like the deal was fair without having to put in the effort to negotiate or protect my own interests. More

by GINA.MARSALA Verified Customer Verified Customer

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