Brett Bales

Great dealership with outstanding people to work with. Jacob to excellent care of my family Jacob to excellent care of my family More

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The service was great! Ryan was professional and friendly! We love our van! We would highly recommend Ryan and Pappas to our family and friends! Ryan was professional and friendly! We love our van! We would highly recommend Ryan and Pappas to our family and friends! More

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I had a great experience working with Ryan! From the moment I walked in, he was friendly, welcoming, and true to what he says in his bio - not pushy at all. He really took the time to understan From the moment I walked in, he was friendly, welcoming, and true to what he says in his bio - not pushy at all. He really took the time to understand what I was looking for, and I never felt pressured or rushed throughout the process. Ryan made everything simple and straightforward, which I really appreciated. If you're looking for someone who genuinely wants to help and make your car-buying experience easy, I definitely recommend reaching out to him! More

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We worked with Isabel on purchasing a used vehicle. We came to the dealership because of the reviews we read about Isabel and Brett. She did everything she could for us, with answering questions and al We came to the dealership because of the reviews we read about Isabel and Brett. She did everything she could for us, with answering questions and also we traded in a vehicle and she did an amazing job with the negotiations. Isabel and Brett made this buying experience the best we ever had at a dealership in a long time. Brett was amazing with getting us a loan at the payments we wanted with a good warranty. He explained the warranty in detail. Isabel has kept in touch with us since we made our purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle. They are the best in the business. More

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I worked with Isabel and her sales manager for less than a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when the car arrived. She did everything she could for me so when I went to pick up the car all I had to do was drive and sign the sales agreement. The last time I bought a car the sale took all day. Isabel, Brett and the sales manager made this buying experience the best I have ever had at a dealership. Brett was amazing with getting me a loan at the payments I wanted. He did not try to sell me anything I did not need for extra warranties. Isabel has kept in touch with me since I made my purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle. More

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Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands cu listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas. More

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I've purchased multiple cars from Pappas Toyota. Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goe Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goes the extra mile to make sure you get the best rate and loan length you are looking for and won't stop until you are satisfied. Brett Bales and Dakota Maurer are the reason I am a repeat customer at Pappas Toyota. More

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When I purchased my RAV4 from Pappas Toyota in 2020, I was very impressed by the customer service from both the sales and finance teams. I specifically would like to give a shout out to Brett Bales. He pa was very impressed by the customer service from both the sales and finance teams. I specifically would like to give a shout out to Brett Bales. He patiently walked me through the initial financing process, and when I called him today (nearly three years later) with some questions, he was just as friendly and helpful! More

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Dealership typically has good quality used cars. Don’t expect to negotiate price. 2nd car I’ve bought and just trying to negotiate to a fair market price with the sales manager is impossible. Couldn Don’t expect to negotiate price. 2nd car I’ve bought and just trying to negotiate to a fair market price with the sales manager is impossible. Couldn’t even get new wipers or a couple hundred of for the steering wheel fabric coming apart. However, Isabel and Brett are rockstars. I never have an issue with them. They’re friendly, personable, knowledgeable and overall great to be around. I just have the issue with sales managers. More

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So impressed with the professionalism and courtesy in every aspect of purchasing a used car there. Quite a contrast from our experience with a dealership just across the highway! We appreciated the c every aspect of purchasing a used car there. Quite a contrast from our experience with a dealership just across the highway! We appreciated the care that was taken to make sure our car was in tiptop shape before releasing it to us to purchase. We were pleasantly surprised to find that our car also came with a limited warranty, since we had never had that experience purchasing used cars in the past. Our interactions with Isabel were enjoyable and low key. She was pleasant and friendly, seemed to enjoy her job, and we felt like she really cared about us and did her best to make our experience the best it could be! She was great about communicating with us, keeping us updated about what was happening with the car when it was in the shop and arranging for us to come pick it up. This was our first time doing business with Pappas, and if we’re ever in the market for a Toyota again, they will be our first stop - and we’ll ask for Isabel!! Oh, and we are LOVING our gently used 2014 Toyota Venza! More

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