Bret Bokker
Bret Bokker at Hyundai on Perryville
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Bret Bokker

Service Manager

Hyundai on Perryville

343 N Perryville Rd
Rockford, IL 61107

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4.5
21 Reviews
4.5

21 Reviews

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21 Reviews of Bret Bokker

July 06, 2024

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Employee Rating

Absolutey the best sales associate I have ever had the pleasure of working with. Pat goes above and beyond in the whole buying process. 5 stars are not enough. More

by 01wintersjoe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 05, 2024

Dealership Rating
Employee Rating

Dave was a great dealer. He did well explaining all the breakdowns of selling me my vehicle. I’ve visited about 3 times before making my purchase, each time Dave was a great More

by Bianca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 09, 2024

Dealership Rating
Employee Rating

Really disappointed in the service department's attention to detail and unwillingness to be proactive troubleshooting electrical problems. They are very quick to try and sell you tires, wiper blades and comm More

by Steve & Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Bloomingdale

Apr 10, 2024

Hyundai on Perryville responded

We understand that you had a chance to speak with Devin and talk about the warranty and what the process would be to diagnose the issue. If you have more questions or get the info on the warranty you purchased at the other dealership, you're always welcome to reach out to Devin. Thanks!

Jun 28, 2024

Steve & Cathy responded

FINAL UPDATE-After help from the GM, Devin, we were able to get everything fixed. diagnosis turned out to be one electronic item, not several items. The accessories and permanent settings that should be held in the computer are now functioning correctly despite the service manager's insistence that the car didn't perform these functions. we are happy that everything was finally resolved, but I stand by my review of the personal interactions of the service department. we're extremely grateful to Devin and to Hyundai for their constant interaction and excellent support. I have changed my review from one star to four. These really are great cars.

Jun 28, 2024

Steve & Cathy responded

FINAL UPDATE-After help from the GM, Devin, we were able to get everything fixed. diagnosis turned out to be one electronic item, not several items. The accessories and permanent settings that should be held in the computer are now functioning correctly despite the service manager's insistence that the car didn't perform these functions. we are happy that everything was finally resolved, but I stand by my review of the personal interactions of the service department. we're extremely grateful to Devin and to Hyundai for their constant interaction and excellent support. I have changed my review from one star to four. These really are great cars.

March 20, 2023

Dealership Rating
Employee Rating

My engine gave out on my 2013 Hyundai Santa Fe Sport SUV. I knew something was wrong due to me driving so many vehicles, and due to me asking a lot of questions about vehicles when I was a little girl. I l More

by Rita
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

November 29, 2022

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This is our 2nd car that we have purchased. Both times were a pleasure as well as the service in the service dept . I would recommend this dealership to any one. More

by zeenypops
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 10, 2022

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Bought 4 new Hyundai cars from pat Carter in the last 12 years and have always enjoyed doing business with her she is the best More

by Charleslanzendorf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patricia Carter Keller, David Frye, Luke Nelson , Pat Rosenberg

Nov 10, 2022

Charleslanzendorf responded

Thanks for the great sales and service

November 08, 2022

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Employee Rating

My favorite dealership! I’ve been a service customer for 20 years and experienced unfailing excellent care, and consideration that is hard to sum up in a review. Going the More

by Radish8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Frye

July 24, 2022

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Employee Rating

The dealership was very helpful and I got the car I wanted! They did all they could to make the buying process easy.They even assessed me in understanding all the features and technology that the car h More

by bnewtness
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Munoz, Christian Russell, Luke Nelson , Rob Hamilton, Jim Miller

January 05, 2022

Dealership Rating
Employee Rating

I have a 2018 ioniq, getting 35.4 mpg, took it into service to see what's going on. There service department was useless, scheduled an appointment, took time out of my life to have them do something th More

by jeremy.allen00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jay Redden

Dec 27, 2021

Hyundai on Perryville responded

Jeremy, we're sorry you're disappointed. Cold weather and driving conditions can absolutely affect your gas mileage in any hybrid vehicle. It's not uncommon to see lower mpg in the mid 30's and 40's when it’s cold outside. There is no direct repair for poor fuel mileage and if we hooked your vehicle up for a battery check, we would have had to charge you for something we knew would not resolve your concern. We’re not sure what you’re referring to regarding the warranty, but you're welcome to reach out to our service manager with your concerns. Bret can be reached at 815-229-0089. Thank you!

Dec 27, 2021

jeremy.allen00 responded

You’re inability to take responsibility for your service department’s behavior speaks directly to the integrity of your dealership, you didn’t even look at the vehicle. You did not diagnose or even bother to check. Your team diminished the problem with pure assumption. Review your reviews from other people I’m not alone in my experience. Maybe rush to fix how you provide customer service and tend to the service of your vehicles before rushing to defend the behavior of your service department. Own your mistake: again I’m not alone, review after review affirms you’ve failed to change how you offer help to those bringing their car in.

August 09, 2021

Dealership Rating
Employee Rating

Patricia Carter Keller is a excellent sales representative. I purchased my first vehicle in 2002 and She still takes exceptional care of her customers. I recently purchased a 2015 Hyundai Elant More

by lindamarksbrown
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Carter Keller , Liz ( Receptionist)

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