Bret Bender

The team was very helpful and knowledgeable and extremely supportive. I would highly recommend to all my friends and family, thank you for your great service! supportive. I would highly recommend to all my friends and family, thank you for your great service! More

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I’ve been going to this dealership for year before they were auto nation and ever since it was bought out the service has just been absolutely awful. Full service checks to my car have not been completed u were auto nation and ever since it was bought out the service has just been absolutely awful. Full service checks to my car have not been completed upon my request. No one has informed me the last few times of what needs to be kept an eye on or changed out. Other then what I went there for my service and appointment. I’m truly disappointed. I used to get the best service now I can barely get acknowledged More

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Everyone has always been very friendly and knowledgeable. I trust them to work on my vehicle. I trust them to work on my vehicle. More

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The representatives at Acura were very helpful during my visit, explaining the complete situation around my car with no hassle. Also they were really chill. visit, explaining the complete situation around my car with no hassle. Also they were really chill. More

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I had Mr. Tracy assist me in this visit. He was very helpful and happily all of my questions. I would recommend him to my colleagues who needs help with their Tracy assist me in this visit. He was very helpful and happily all of my questions. I would recommend him to my colleagues who needs help with their vehicles. More

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Buyers Beware! Shady business scammed me for over $4000 Bought an MDX here and walked away paying over $40k for a $30k agreed price. The finance guy is a snake and added a Extended service package into the Bought an MDX here and walked away paying over $40k for a $30k agreed price. The finance guy is a snake and added a Extended service package into the deal without my permission or knowledge of the fact. Oh and guess who the warranty provider is? The same dealership under a different name. These guys are scam artists without souls. The worst decision I ever made was deciding to do business with Pike's Peak Acura. More

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Poor Unprofessional dealership and Treatment We agree with some of the other reviewers that Pikes Peak Acura deserves less than 1 star. It is shocking to us that a luxury car company would treat We agree with some of the other reviewers that Pikes Peak Acura deserves less than 1 star. It is shocking to us that a luxury car company would treat their consumers so poorly. We experienced several issues during the purchase of our 2017 Acura RDX in March of this year at Pikes Peak Acura. We will reference just a few. From the beginning we advised both Jim (senior sales person) and Alex that any final price discussed must include tax, license and a 7 year 100,000 mile zero deductible extended warranty. They agreed with this and it was noted on the form where the price was negotiated back and forth. We agreed on a final price for the purchase of a new RDX and the trade in for our 2013 Honda Accord. Prior to going to finance to complete all the paperwork, we discovered the price did not include the extended warranty and Jim said we would have to talk to finance about the warranty. We then met with James, the finance manager. From the start he was visibly upset, rude and unprofessional. James did not want to discuss the extended warranty. After the deal was concluded, we discovered there was no extended warranty. When reviewing the contract, we noticed the sales tax amount was inaccurate – by several percentage points. When we pointed this out, James stated, you have to pay the difference (which was about $900). We said no, our negotiated price was out the door with all tax and fees. He argued with us and we had to go through the sales manager Bret to get this corrected. If we had not done so, we would have been stuck paying $900 dollars more than the agreed price. James completed the rest of the paperwork and asked us to sign it, which we did. However, James refused to sign the contract stating someone else will on Monday. We argued that without their signature there was not a valid contract. Again we had to argue and finally the sales manager came over, agreed with us and signed the contract. Be sure to confirm their process for sending in the necessary paperwork to DMV – they didn’t tell us and we had to call to figure out when the paperwork was sent and what we were supposed to do. Due to all the problems, we contacted Acura via email and had to follow up with Honda Corporation (the parent company of Acura). Unfortunately, they state the dealerships are independently owned and we had to go through the dealership. Acura/Honda could not force the dealership to resolve the matter. There is a big push for you to activate AcuraLink, which can provide assistance in emergency and other situations, etc. Unfortunately, after several telephone calls with AcuraLink trying to find out what they do with the information from tracking your vehicle via GPS, two customer service representatives stated they capture, keep and provide this information to affiliates. No one could clarify it further. As with the dealership, these individuals were overwhelmingly unprofessional and rude. If you cancel your account, they refuse to send you any documentation, email, etc. which leaves the question of whether not they are still tracking you travel and they will not confirm one way or another. We have no intent to ever purchase a vehicle from Pikes Peak Acura and would never had purchased this vehicle if we would have had any idea of the problems and treatment we were going to receive. This is the worst experience we have had with a dealership – new or used – and parent company/manufacturer in our lifetime. More

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Manipulation and shady business I will just say that when the salesman tells you on a test drive they have issues with people returning the car when financing falls through beware. T I will just say that when the salesman tells you on a test drive they have issues with people returning the car when financing falls through beware. Thankfully I refused delivery because they tried yo-yo financing with me. It is illegal to make practice of this and it has been reported. STAY AWAY. plenty of other deslerships on Motor way to deal with. More

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Great Bryn Davis was very helpful with buying the vehicle the my husband and i were interested . He is very nice and gave us a lot of information on the car Bryn Davis was very helpful with buying the vehicle the my husband and i were interested . He is very nice and gave us a lot of information on the cars. He's great and deserves a raise . :) More

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