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Brent Steed
Brent Steed at Ken Ganley Kia Alliance

Brent Steed

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
27 Reviews

Hi, I’m Brent! I’ve been a Service Advisor for over 23 years, and I still love what I do—helping people take care of their vehicles with honesty and confidence. I believe great service starts with clear communication and treating every customer like family. Whether you're in for routine maintenance or something unexpected, I’m here to make the process simple, stress-free, and transparent. My goal is to make sure you leave feeling taken care of and confident in every visit.

4.9

27 Reviews

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27 Reviews of Brent Steed

July 06, 2025

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Employee Rating

Easy appointment scheduling, staff is professional and friendly, service is completed on time, clean facility. More

by regina.sommers
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2025

Ken Ganley Kia Alliance responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 25, 2025

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Employee Rating

They were fast, efficient and friendly. Everything was explained and I was asked if I had any questions. More

by jnputnam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 27, 2025

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 25, 2025

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Employee Rating

Fast and convenient in and out in less than 30mnutes excellent service. Love this dealership More

by Sbuckeye69
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 27, 2025

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2025

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Employee Rating

Awesome sales and service as usual. Great experience from start and finish sales and service More

by SH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Haney, Kam Wong, Lauren Rykalla, Josh Davis, Amanda Giudici, Steven Holodnak, Aaron Flynn, Mike DeLisi, Steve Brown

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Jun 20, 2025

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

June 16, 2025

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Employee Rating

Always very helpful and make you feel welcomed. I never wait long for anything i come in for. More

by Irishbratling19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 17, 2025

Ken Ganley Kia Alliance responded

So glad to hear you had a great experience with us at Ken Ganley Kia Alliance! Please let us know if you need anything in the future! Take care and come visit us again!!

June 08, 2025

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Employee Rating

I was treated with respect and friendliness during this maintenance appointment. The gentleman I spoke with to schedule the appointment was very informative and kind. Nothing but good things to say. More

by King.susanv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2025

Ken Ganley Kia Alliance responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2025

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Employee Rating

Always fast friendly service with a smile. I purchased my vehicle 2 years ago and have never been pressured to accept any service I wasn't expecting. Will be going back for my future needs. More

by rockneflug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Ken Ganley Kia Alliance responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 27, 2025

Dealership Rating
Employee Rating

I was not thrilled with the service department. This was my first time there with a problem and they basically blew me off as if I did not know what I was talking about. I did not get a solution to More

by danetteab
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike DeLisi, Steve Brown

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May 30, 2025

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 18, 2025

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Employee Rating

I am very pleased with the work they do on my vehicle the people are very friendly I recommend taking your vehicle there More

by wilsonpatricia335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2025

Ken Ganley Kia Alliance responded

So happy to hear you had a great visit with us! Please let us know if you need anything further! Come see us again! Take care!

May 02, 2025

Dealership Rating
Employee Rating

Awesome service as always! ! They always have a smiling face and explain everything so I have no questions More

by SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kam Wong, Lauren Rykalla, Josh Davis, Amanda Giudici, Steven Holodnak, Aaron Flynn, Mike DeLisi, Mark Haggarty, Steve Brown

Report | Print
May 05, 2025

Ken Ganley Kia Alliance responded

Its wonderful to hear our Service team took great care of you! Please let us know if you need anything in the future! Take care!

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