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Brent Richmond
Brent Richmond
Service Manager
Zeigler Chrysler Dodge Jeep RAM
4200 Parkway Pl SW
Grandville, MI 49418
20 Reviews
20 Reviews
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20 Reviews of Brent Richmond
July 21, 2025
I have been a long-time customer with Harold Ziegler, But not anymore. I brought my Jeep in for service, and Derek told me it was the oil sensor, so I had them replace it because it is under the intake and i not anymore. I brought my Jeep in for service, and Derek told me it was the oil sensor, so I had them replace it because it is under the intake and it had to be removed. Why they were in there I had them replace the spark plugs because they are under the intake as well. I get the vehicle back and about a week later it starts leaking oil, again I bring it back in and Derek tells me it's the oil cooler that is under the intake, Derek asks do you want to change the Spark plugs also. I said no you just changed them. (He should have been able to see that if they did it.) Then I get it back and I go to start it, and its blows smoke out the exhaust and then goes away. Then it starts doing it more frequently and I bring it back in and Derek said they couldn't find anything. So, I drove it another week and it keeps smoking and the miles per gallon has dropped off. So again, I bring it back in and DEREK (Service Adviser) looks at it and said I need a NEW MOTOR 11,300 for a new motor and I told them that all my work has been done through Ziegler, and it ran fine before something happened and this is not on me. Derek then stepped away and refired me to his Boss Brent (service manager) which did nothing at all. said it couldn't have been them. Not offer to check it again nothing Terrible Manager. I worked at a larger truck outfit as their parts manager, and we did whatever we could to take care of the customer. So, since I have a long-time background in automobiles I went and had the vehicle scanned from a local shop and found two things wrong. 1 - Crankcase Positioning Sensor was bad $19.99 2 - Air intake/change temperature sensor was bad $16.99. Both Items that are on the intake and probably got bump or damaged when taking off the intake. Casing the computer to think the engine is running lean. which return the computer bumps up the fuel to compensates for it. Causing the oil to get flooded with raw fuel causing the smoke out the exhaust. More
by GLBLE92
Other Employees Tagged: Service Department , Derek (Service Adviser)
December 05, 2024
Had no idea where the problem was, they diagnosed the issue shortly after I got there. Problem solved, wok’s fine. issue shortly after I got there. Problem solved, wok’s fine. More
by jausthof
Verified CustomerOther Employees Tagged: Lisa Downie
November 27, 2024
GREAT SERVICE AS ALWAYS! VERY PLEASANT STAFF, WILLING TO GO ABOVE AND BEYOND EVERY TIME!!! VERY PLEASANT STAFF, WILLING TO GO ABOVE AND BEYOND EVERY TIME!!! More
by kevinmangus
Other Employees Tagged: Chris Zeppenfeld, Service Department , TAYLOR BUEHLER
November 19, 2024
Great service as always! Quick, friendly and quality. Always take my ram here for service Quick, friendly and quality. Always take my ram here for service More
by DAVIDMOGG
Other Employees Tagged: Cameron Thompson, Service Department
October 30, 2024
They did a good job working on my truck. Technician was professional and good looking Technician was professional and good looking More
by luisgarciaguzman
Other Employees Tagged: Cameron Thompson, Service Department
October 19, 2024
Employees are always friendly and helpful. Snacks are great too. I never need an appointment for an oil change Snacks are great too. I never need an appointment for an oil change More
by ratliffp
Other Employees Tagged: Cameron Thompson, Service Department , Roman
October 18, 2024
Quick, nice, professional. Clean waiting room. Staff is friendly and knowledgeable. Recommend for oil change. Clean waiting room. Staff is friendly and knowledgeable. Recommend for oil change. More
by rockymthi
Other Employees Tagged: Cameron Thompson, Service Department
October 12, 2024
Very prompt and clean environment. The wait time was minimal for my oil change. Communication was great. The wait time was minimal for my oil change. Communication was great. More
by JILLM1
Other Employees Tagged: Service Department
October 01, 2024
Jake in the service dept was great with the follow up visit with our van. Highly recommend him at Zeigker’s visit with our van. Highly recommend him at Zeigker’s More
by HOPTHEBOP
Other Employees Tagged: Service Department , Jake in Service Dept is great!
September 22, 2024
Excellent service! Staff is wonderful. Wish the quick lube was a bit faster, but they do a complete job. . Staff is wonderful. Wish the quick lube was a bit faster, but they do a complete job. . More
by EMILY51
Other Employees Tagged: Rich Snay, Caroljean "Cj" Lindquist, Pete Butkiewicz, Rod Dewey, Nate Van Ryn, Tom Kellogg, Cameron Thompson, Service Department
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