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Brent Richmond
Brent Richmond at Zeigler Chrysler Dodge Jeep RAM

Brent Richmond

Service Manager

Zeigler Chrysler Dodge Jeep RAM

4200 Parkway Pl SW
Grandville, MI 49418

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4.6
19 Reviews
4.6

19 Reviews

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19 Reviews of Brent Richmond

December 05, 2024

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Employee Rating

Had no idea where the problem was, they diagnosed the issue shortly after I got there. Problem solved, wok’s fine. More

by jausthof
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Downie

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Dec 18, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your review! We're glad we could quickly diagnose and resolve the issue for you. Appreciate your trust in us!

November 27, 2024

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Employee Rating

GREAT SERVICE AS ALWAYS! VERY PLEASANT STAFF, WILLING TO GO ABOVE AND BEYOND EVERY TIME!!! More

by kevinmangus
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Zeppenfeld, Service Department , TAYLOR BUEHLER

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Dec 04, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Kevin, for the kind words! We’re thrilled to hear that you consistently receive great service and that our team is always willing to go above and beyond. We truly appreciate your loyalty and look forward to continuing to provide you with excellent service!

November 19, 2024

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Great service as always! Quick, friendly and quality. Always take my ram here for service More

by DAVIDMOGG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Thompson, Service Department

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Nov 20, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, David, for your kind words and continued trust in us for your Ram's service! We're so glad to hear that our team consistently provides quick, friendly, and quality care. We truly appreciate your loyalty and look forward to serving you again in the future

October 30, 2024

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They did a good job working on my truck. Technician was professional and good looking More

by luisgarciaguzman
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Thompson, Service Department

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Nov 04, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Luis!

October 19, 2024

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Employees are always friendly and helpful. Snacks are great too. I never need an appointment for an oil change More

by ratliffp
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Thompson, Service Department , Roman

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Oct 29, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for the fantastic review! We're glad our friendly team and convenient, no-appointment oil changes make your visits enjoyable. And we're happy to hear you like the snacks too! We look forward to seeing you next time!

October 18, 2024

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Quick, nice, professional. Clean waiting room. Staff is friendly and knowledgeable. Recommend for oil change. More

by rockymthi
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Thompson, Service Department

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Oct 29, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for the kind words! We're glad you had a quick and professional experience and enjoyed our clean waiting room and friendly staff. We appreciate your recommendation for oil changes and look forward to your next visit!

October 12, 2024

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Very prompt and clean environment. The wait time was minimal for my oil change. Communication was great. More

by JILLM1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Department

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Oct 15, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your kind review! We're happy to hear that your experience was both prompt and efficient, with minimal wait time for your oil change. It's also great to know that the environment was clean and communication met your expectations. We look forward to serving you again in the future!

October 01, 2024

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Employee Rating

Jake in the service dept was great with the follow up visit with our van. Highly recommend him at Zeigker’s More

by HOPTHEBOP
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Department , Jake in Service Dept is great!

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Oct 09, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thanks for your kind words! We're thrilled Jake provided great service for your van. If you need anything else, feel free to reach out!

September 22, 2024

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Employee Rating

Excellent service! Staff is wonderful. Wish the quick lube was a bit faster, but they do a complete job. . More

by EMILY51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Snay, Caroljean "Cj" Lindquist, Pete Butkiewicz, Rod Dewey, Nate Van Ryn, Tom Kellogg, Cameron Thompson, Service Department

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Sep 25, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback, Emily! We're glad to hear that you had an excellent experience with our team. We appreciate your patience with the quick lube service and are happy to know the thoroughness of the job stood out. We'll continue to work on improving efficiency while maintaining the quality of service you expect. We look forward to seeing you again!

September 13, 2024

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Employee Rating

Unethical service practices. It was just a standard oil change and the technician looked at the oil filter then put the old one back in and only rotated the driver's side tires n More

by rickstrengholt
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Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roman Witucki

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Sep 16, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for bringing this situation to our attention. We sincerely apologize for the disappointment and frustration you experienced during your recent service visit. I’m sorry to hear that you didn’t receive a return call from Brent, our Service Manager. I will personally ensure that he or another member of our team reaches out to you as soon as possible to address your concerns and make this right. Your satisfaction is our top priority, and we’ll do everything we can to resolve this situation promptly. Thank you for your patience, and we appreciate the opportunity to correct the issue.

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