101 Reviews
Write a Review101 Reviews of Brent Johnson
December 10, 2024
Jason was great, he found my dream truck. He kept me posted on obtaining truck from a different dealership, necessary things needednto buy the truck and the setup of services that still nee He kept me posted on obtaining truck from a different dealership, necessary things needednto buy the truck and the setup of services that still needed to be done after I took possession of the truck More
Other Employees Tagged: Sean Devine, Jason Oomrow
December 07, 2024
I sent and Email directly to the GM at New Brighton and the manager. I was very happy with everyone at Ford. I had Orlando once when, then Lou and Alex helped with the computer issues. I have to go back to the manager. I was very happy with everyone at Ford. I had Orlando once when, then Lou and Alex helped with the computer issues. I have to go back to Ford in the new year concerning the problem I was having. The vehicle was at a Ford dealership 3 times for the same issue. Finally it was figured out. Excellent More
Other Employees Tagged: Lou, Orlando and Alex
December 06, 2024
Quicklube service was great as usual, I've always been happy with them. This review is for the poor customer service I received from New Brighton Ford service department. I brought in my 2020 Ranger (46K happy with them. This review is for the poor customer service I received from New Brighton Ford service department. I brought in my 2020 Ranger (46K miles, purcased new from New Brighton Ford) and asked one of the service desk guys (didn't catch his name) to look at some bad corrosion on the roof rails. It is made from poor quality aluminum and has clearly been deteriorating for a long time under the paint, the paint had just fallen off a few days prior. He was uninterested in helping since I'm passed the 36K warranty and before he even looked at it, he told me that since I just noticed it now there was nothing that they would do about it. Ford online customer service mentioned that it might be covered under the 5 year warranty against corrosion, but New Brighton didn't even entertain that option, they just gave me an estimate of $1815 to replace 2 parts made from low-grade materials. New Brighton Ford seems to be only interested in helping out customers before the sale, I guess we won't be repeat customers. More