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Brent Cooper
Brent Cooper at Niello Volkswagen
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Brent Cooper

SERVICE CONSULTANT

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
123 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

10 yrs, 6 mos

Specialties & Trainings

MASTER CERTIFIED VOLKSWAGEN CONSULTANT

4.9

123 Reviews

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123 Reviews of Brent Cooper

March 28, 2025

Dealership Rating
Employee Rating

Responsive service team, good intake process, nice perks like Uber, waiting area refreshments, car was. More

by donaldmar38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Travis Cole , Jacob Smull

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Mar 28, 2025

Niello Volkswagen responded

Donald, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2025

Dealership Rating
Employee Rating

Brent was super greet to work with. He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . More

by TomJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Cole

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Mar 28, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 27, 2025

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Employee Rating

In the past every other dealer I have sent car for service they return it after washing and complete vacuum inside. This wasn’t the case here. Car was neither washed nor completely vacuumed. More

by gregory_tommy20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2025

Dealership Rating
Employee Rating

Brent was very helpful with getting me to work and back, while repairs were being done to my vehicle. I have used Niello VW for all my vehicle repairs/maintenance and have always been treated very well. More

by LOWRYSFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2025

Niello Volkswagen responded

Thank you! Brent and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

Dealership Rating
Employee Rating

Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det More

by VJMAPPRAISALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Travis Cole, Steve Timmel

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Feb 21, 2025

Niello Volkswagen responded

Thank you for your kind words for Matthew and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

Dealership Rating
Employee Rating

Brent was friendly, professional, efficient, and informative. The service area is clean, spacious. The waiting area is comfortable and functional. More

by blueghia64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Niello Volkswagen responded

Thank you for the kind words for Brent and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 11, 2025

Dealership Rating
Employee Rating

We had a great experience and Tevin was very helpful! Would recommend Neillo Volkswagen to anyone in the market ! More

by CESTEFANI
Recommend Dealer
Yes

Other Employees Tagged: Logan Koss

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Feb 11, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Tevin and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 01, 2025

Dealership Rating
Employee Rating

Easy scheduling, drop-off and excellent communication throughout the service process. Friendly and helpful staff. More

by ID.4gbf
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 25, 2025

Dealership Rating
Employee Rating

Brent was well versed with my car and helped me quickly resolve my unplanned issue, plus a long term issue I needed to adress. We got the car back quickly for less than I expected, expertly repaired, with More

by wrwicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 26, 2025

Niello Volkswagen responded

It's great to hear that Brent was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 22, 2025

Dealership Rating
Employee Rating

Excellent service. The after service write up was both informative and helpful. Highly recommend and will definitely purchase next vehicle from here More

by kamikincheloe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 22, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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