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Brent Cooper
Brent Cooper at Niello Volkswagen
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Brent Cooper

SERVICE CONSULTANT

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
127 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

10 yrs, 6 mos

Specialties & Trainings

MASTER CERTIFIED VOLKSWAGEN CONSULTANT

4.9

127 Reviews

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127 Reviews of Brent Cooper

April 20, 2025

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Employee Rating

I would definitely return to this dealership to purchase another car. Everything from the sale of the vehicle to the servicing has been top-notch! More

by wendy.nugent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Travis Cole, Steve Timmel

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Apr 20, 2025

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 20, 2025

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Service is always top notch. The prices are clearly given and there is no pressure to add on anything non essential. More

by MCMTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 20, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2025

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Employee Rating

Scheduling was super easy. Brent was friendly courteous and knowledgeable. He arranged for rideshare transport home More

by TomJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2025

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2025

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Great service and knowledgeable staff. Performed quickly and our car is good for another 10K miles. More

by rob71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Travis Cole

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Apr 13, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2025

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Employee Rating

Brent was super greet to work with. He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . More

by TomJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Cole

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Mar 28, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2025

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Employee Rating

Responsive service team, good intake process, nice perks like Uber, waiting area refreshments, car was. More

by donaldmar38
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Travis Cole , Jacob Smull

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Mar 28, 2025

Niello Volkswagen responded

Donald, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 27, 2025

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Employee Rating

In the past every other dealer I have sent car for service they return it after washing and complete vacuum inside. This wasn’t the case here. Car was neither washed nor completely vacuumed. More

by gregory_tommy20
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Mar 28, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2025

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Employee Rating

Brent was very helpful with getting me to work and back, while repairs were being done to my vehicle. I have used Niello VW for all my vehicle repairs/maintenance and have always been treated very well. More

by LOWRYSFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2025

Niello Volkswagen responded

Thank you! Brent and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

Dealership Rating
Employee Rating

Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det More

by VJMAPPRAISALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Travis Cole, Steve Timmel

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Feb 21, 2025

Niello Volkswagen responded

Thank you for your kind words for Matthew and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

Dealership Rating
Employee Rating

Brent was friendly, professional, efficient, and informative. The service area is clean, spacious. The waiting area is comfortable and functional. More

by blueghia64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 21, 2025

Niello Volkswagen responded

Thank you for the kind words for Brent and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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