Brenda Granillo
Brenda Granillo at Grand Prairie Ford
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Brenda Granillo

Sales consultant

Grand Prairie Ford

701 E. Palace Pkwy
Grand Prairie, TX 75050

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4.5
9 Reviews

Dealership Experience

4 yrs, 6 mos

4.5

9 Reviews

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9 Reviews of Brenda Granillo

November 13, 2024

Dealership Rating
Employee Rating

Great service! Minnie helped my mother & I into getting a new suv! She made sure we didn’t leave without one! She did a nice work and we’re grateful for her help! S More

by ivonneolvera31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2024

Grand Prairie Ford responded

Thank you so much for your kind words! We’re thrilled to hear that Minnie provided such a fantastic experience and helped you and your mother find the perfect SUV. It’s wonderful to know she made the process so smooth and enjoyable. We’ll be sure to pass along your appreciation to her! Congratulations on your new SUV, and thank you for choosing us. We look forward to helping anyone you refer to us—Minnie will be ready to deliver the same amazing service!

November 09, 2024

Dealership Rating
Employee Rating

Good place to do business. Welcoming and courteous staff. Free to talk to and ready to explain any concerns. More

by Markson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 11, 2024

Grand Prairie Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that you felt welcomed and well taken care of by our courteous staff. We pride ourselves on providing clear communication and addressing any concerns. We look forward to serving you again in the future!

October 05, 2024

Dealership Rating
Employee Rating

Minnie (Brenda) helped us get the best service and made the process smooth with all questions addressed and fuflfilled all promise facts as discussed. She is a very sweet person and excellent sales person. More

by AJAYMOHANDAS05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Rodriguez

Oct 09, 2024

Grand Prairie Ford responded

Thank you for your wonderful review! We're delighted to hear that Brenda provided you with exceptional service and made the process smooth. It's great to know she was able to address all your questions and fulfill her promises. We appreciate your kind words and look forward to assisting you again in the future!

September 26, 2024

Dealership Rating
Employee Rating

Dishonest. Added coverage we said no to. Won't return calls . Poor customer service. Would not recommend More

by 469-693-7802
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: John Huey, Alejandro Rodriguez

Sep 30, 2024

Grand Prairie Ford responded

We're sorry to hear about your experience. It's important to us that our customers feel valued and respected. Please reach out to Joseph Coates at JCoates@grandprairieford.com so he can address your concerns directly and help resolve this issue. Thank you for bringing this to our attention.

September 25, 2024

Dealership Rating
Employee Rating

Cesar was very profesional and helpful. Definitely will recommend him 100% Over all great service. Thank you! More

by Joseluisveracastillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 26, 2024

Grand Prairie Ford responded

Thank you for your fantastic review! We're thrilled to hear that Cesar provided you with professional and helpful service. Your recommendation means a lot to us! We appreciate your support and look forward to serving you again in the future. Thank you!

September 08, 2024

Dealership Rating
Employee Rating

Had a pretty good experience here at this dealership. Got the car we wanted for a pretty good price. More

by Babygirl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Benson, Braylon Boudreaux , Minnie

Sep 10, 2024

Grand Prairie Ford responded

Thank you for sharing your experience! We're thrilled to hear that you got the car you wanted at a great price. If you need anything else or have any questions in the future, feel free to reach out. Enjoy your new car!

February 06, 2023

Dealership Rating
Employee Rating

WORST CAR BUYING EXPERIENCE EVER! !!!!!!! I have been around the block a few times and have bought and sold MANY vehicles over the years but this place takes the cake.. from a complete More

by bamadude4
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Feb 09, 2023

Grand Prairie Ford responded

We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact John Poe, at jpoe@grandprairieford.com and we will do our best to make this better.

Feb 09, 2023

bamadude4 responded

I received an email from John Poe to which I responded with my contact information should he want details....... have not heard a word from him yet..........

August 21, 2022

Dealership Rating
Employee Rating

They don't care about you. Kelly Blue book had my car at 11k trade in value and they offered me 4k. They are not worried about making money or the customer happy. Typical Ford More

by dc_steer
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 24, 2022

Grand Prairie Ford responded

We aim for fair, competitive pricing on our vehicles and trade-in offers. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our offer. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Amanda Gonzales at Agonzales@grandprairieford.com and we will do our best to make this better.

August 16, 2020

Dealership Rating
Employee Rating

Love my car! Friendly salesperson. Brenda Granillo was very busy with other customers when we came in but she took the time to meet with us and test drive the vehicle. I had originall More

by Paula
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: J Jensen

Aug 17, 2020

Grand Prairie Ford responded

Thank you for your positive review!

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