Braxton Moorefield | Page 11

Took my 2020 Ram in for a bad tire pressure sensor warning light. Waited one hour for diagnosis. Service advisor came to me and said it needs a new sensor for $135. I said go ahead and fix it. No more warning light. Waited one hour for diagnosis. Service advisor came to me and said it needs a new sensor for $135. I said go ahead and fix it. No more than five minutes later the advisor returned and said it was done. Seemed strange but they said they fixed it. Looked at the tire as I was leaving and it didn't appear they had removed it, which as far as I know is necessary to replace a tire pressure sensor. But I gave them the benefit of the doubt. Two weeks later...same problem with warning light for a bad sensor on the same wheel. Returned to the dealership and told them the details and my suspicion that the sensor wasn't replaced to begin with. The advisor tried telling me some story about it having aftermarket wheels and two valve stems, that the tech had previously replaced the sensor but it must be bad again. When I asked about the tire not being removed last time she tried to tell me that the tire sensor (a 1" square plastic part attached to the valve stem) can be replaced without removing the tire. Haha! Finally after a couple hours it was done and I could tell that the tire had actually been removed to replace the sensor this time...thankfully at no additional expense. Very disappointed in the original tech and his "service" as well as the service advisor and her stories attempting to cover for the inept tech. More

by sutterml Verified Customer Verified Customer

Report | Print

Great customer service knowledgeable, friendly and customer oriented.. worked with me on price and was competitive with other service providers. customer oriented.. worked with me on price and was competitive with other service providers. More

by dacolvin12 Verified Customer Verified Customer

Report | Print

They went the extra mile to help me get the repairs done even after Stellantis refused my warranty due to my Ram Truck originally being sold in Canada. I may be done with any Stellantis brands. even after Stellantis refused my warranty due to my Ram Truck originally being sold in Canada. I may be done with any Stellantis brands. More

by kurt9407 Verified Customer Verified Customer

Report | Print

Finally on the third visit into the service department, the issue with my seat heater was fixed. the issue with my seat heater was fixed. More

by gtrog5 Verified Customer Verified Customer

Report | Print

The team is exceptionally professional and easy to work with. The facility is always clean and inviting with. The facility is always clean and inviting More

by blue4hire Verified Customer Verified Customer

Report | Print

They saved me a lot of money. Got me in and out quickly Very friendly nice waiting area Got me in and out quickly Very friendly nice waiting area More

by nierzwickibrenda Verified Customer Verified Customer

Report | Print

Got our van in fast for an oil change and completed faster than expected. Super friendly to work with. faster than expected. Super friendly to work with. More

by fletcher55chevy Verified Customer Verified Customer

Report | Print

Great parts and service department. They always go above and beyond to help out the customer. Great communication, great pricing, great workmanship. They always go above and beyond to help out the customer. Great communication, great pricing, great workmanship. More

by BBLOSSER Verified Customer Verified Customer

Report | Print

Everybody was great and got my car fixed up in a timely manner. The car would have been fixed sooner if it weren't for the warranty insurance company holding everybody up. manner. The car would have been fixed sooner if it weren't for the warranty insurance company holding everybody up. More

by AOlivarez Verified Customer Verified Customer

Report | Print

Efficient and very helpful with all the answers to my questions and concerns with my Jeep. questions and concerns with my Jeep. More

by akkulpa Verified Customer Verified Customer

Report | Print