Brandon Sweeney
Brandon Sweeney at Hawk Chrysler Dodge Jeep Ram

Brandon Sweeney

Service Advisor

Hawk Chrysler Dodge Jeep Ram

7911 Roosevelt Rd
Forest Park, IL 60130

4.7
35 Reviews
4.7

35 Reviews

Write a Review

35 Reviews of Brandon Sweeney

November 15, 2024

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They're very professional. Took their time answering any questions I had. Service was fast. More

by Ismaelvelazquez504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you, Ismael! We’re so happy to hear you had a great experience with our team. Providing professional and prompt service is our top priority, and we appreciate your feedback. Looking forward to assisting you again!

October 31, 2024

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Hawk takes the time to explain the issue and let you know up front the costs will be. I also like that they can get you a car rental if your car will be kept for more than a day More

by Davidlanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you, David! We're thrilled to hear that you appreciated our transparency and rental service. Our goal is to make your experience as smooth as possible. Your feedback motivates us to keep providing excellent service!

October 23, 2024

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My Service Advisor was on top of his game wish making sure I was able to get my vehicle repaired in a timely fashion. Definitely will continue utilizing Hawk for all my vehicle repair needs. Thank you More

by Djmixx649MF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 25, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you for your review! We're thrilled to hear about your positive experience with Brandon and the team. Providing timely and trustworthy service is our priority, and your recommendation means the world to us. We look forward to assisting you with all your vehicle repair needs in the future!

August 12, 2024

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Great wonderful service Daniel the front desk employee was very helpful and respectful and very clear on what's going on More

by hermz_gmez1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi Hermz, thank you so much for your kind words! We're thrilled to hear that you had a great experience with Daniel at the front desk. We strive to provide excellent service, and we're glad to hear that he was able to assist you effectively. We appreciate your feedback!

July 11, 2024

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Worst service. Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively lookin More

by adlfintech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 12, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your feedback with us. We are sorry to hear about your recent experience and apologize for any inconvenience this may have caused. We strive to provide excellent customer service, and take your feedback seriously. At a time that works best, please contact our GM at jimk@hawkcdj.com to hopefully learn more about your situation.

June 25, 2024

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The worst service ever for an oil change, they gave me a price and I ended up paying more than what I was told just because they need to put 6 litters of oil tu my suv. They do not know how to price and the More

by CinthiA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Danny Reyes

Jun 26, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We're sorry to hear about your experience, and we apologize for any inconvenience caused. We always aim to provide transparent pricing and a timely service, and we regret hearing that we fell short during your visit. At your earliest leisure, please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com so that we can discuss this further. We appreciate your patience and hope to have the opportunity to turn things around for you.

June 20, 2024

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Service department is terrible I was waiting for 5 hours to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick More

by Tiny23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 21, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, we're sorry to hear about your disappointing experience at our service department. We appreciate your feedback and will address this issue with our team to ensure better service in the future. Thank you for bringing this to our attention.

June 20, 2024

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Employee Rating

Great place to get your car work on never had a problem friendly people always car repair shop my go to place More

by Stanr2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, thanks for the great review and 5-stars! We appreciate your time and hope to see you again.

June 11, 2024

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I am treated professionally and courteously every time I visit this dealership. My car is well taken care of and my concerns are dealt with promptly More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Hawk Chrysler Dodge Jeep Ram responded

Norm, we are delighted to hear about your positive experience at our dealership. Providing professional and courteous service is our top priority, and we are glad to know that your car is well taken care of. Thank you for your kind words and for choosing us for your automotive needs!

May 19, 2024

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The service writer Brandon is a great example of good communication skills and helping customers get through the process of car repairs. He demonstrates great customer care and knowledge of the process o More

by Coco_oreo141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi Coco, thank you for sharing your positive experience with Brandon! We're thrilled to hear that he provided excellent customer care and communication throughout your car repair process. We'll be sure to pass along your kind words to him. We appreciate your feedback and look forward to serving you again!

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